Customer Service Advisor

Raven Stoudemire

*********@*****.*** 832-***-**** Richmond, TX

SUMMARY

Seasoned Service Advisor with 6 years of experience in customer service roles within the automotive industry, seeking a Customer Service position. Demonstrated excellence in maintaining high CSI scores and fostering relationships with both customers and technicians. Skilled in transparent communication, service follow-ups, and managing warranty claims.

WORK EXPERIENCE

Gillman Jeep

Service Advisor Nov 2022 - Present

• Deliver outstanding customer service, ensuring clear and transparent communication with clients about their vehicle's service status and post-service follow-ups.

• Foster and sustain strong relationships with technicians to promote efficient team dynamics and service delivery.

• Facilitate customer interactions with extended warranty and insurance claims, providing detailed breakdowns of labor and parts using accurate data guides.

Sterling McCall Lexus

Service Advisor Sep 2019 - Oct 2021

• Delivered outstanding customer service, fostering trust and transparency by providing accurate timelines and thorough communication regarding vehicle service status.

• Achieved consistently high Customer Service Index (CSI) scores, reflecting a commitment to customer satisfaction and service excellence.

• Cultivated strong collaborative relationships with technical staff, ensuring efficient workflow and timely updates to clients throughout the service process.

Classic Chevrolet of Sugarland

New Car Title Support Clerk / Wholesale Clerk Cashier/Customer Support Dec 2015 - Feb 2018

• Processed title documentation for new vehicle transactions, ensuring accurate submission to tax authorities and timely coordination for courtesy deliveries.

• Prepared pre-owned vehicle paperwork for auction sales and facilitated payment transactions, including applications for duplicate titles through TXDMV.

• Supported finance managers by assembling deal packets, obtaining payoff quotes, finalizing trade-in payoffs, and managing the issuance of equity checks and lien releases. Classic Chevrolet of Houston

Service Cashier / Receptionist / Customer Service Representative Sep 2014 - Apr 2015

• Managed financial transactions including processing payments via cash, checks, and credit cards, and maintained accurate records of service tickets.

• Enhanced customer satisfaction by conducting post-service follow-up calls to gather feedback and support improvement of Customer Service Index (CSI) scores. EDUCATION

Elsik High School

High School Diploma, N/A

2014

Houston Community College

N/A, 2 years business and general courses

N/A

SKILLS

Detail Oriented • Problem Solving • Time Management • Organization • Energetic • Positive Work Ethic • Team Player

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