Customer Service, receptionist, server

KT

KATHERINE TISON

************@*****.*** 770-***-**** Canton, GA 30114

Motivational Volunteer experienced in driving community support with proactive approaches. Focused on helping to service delivery to handle growing demands. Reliable team player committed to quickly learning new concepts and skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Operations Support

Community Engagement

Flexible Schedule

Computer Skills

Telephone Etiquette

Answering Phones

Community Service

Relationship Building

Teamwork and Collaboration

Professional Appearance

Attention to Detail

Administrative tasks

Positive Attitude

Organized and Efficient

Adaptability and Dependability

Community Outreach

Social Media Management

Team Collaboration

Administrative Support

Women's Shelter Cedartown, GA

Volunteer

09/2010 - 03/2011

Followed directions from supervisors and completed tasks within appropriate timeframe.

Collaborated with other volunteers to create a positive work environment. Helped with prep, set up, and breakdown of community and public events. Provided assistance to staff in the daily operations of the organization. Provided guidance and support to fellow volunteers during their shifts. Helped organize and implement programs and projects to aid community and individuals.

Established and maintained relationships with fellow volunteers and organizational stakeholders.

Greeted guests and offered assistance in finding specific departments or personnel.

Organized and maintained records of volunteer hours and donations. Hooters of America Cartersville, GA

Manager, Server, Bartender, Hostess,

Trainer

03/2003 - 02/2008

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Coached, mentored and trained team members in order to improve their job performance.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Trained employees on additional job positions to maintain coverage of roles.

Summary

Skills

Experience

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Recruited and hired qualified candidates to fill open positions. Resolved conflicts between employees by providing guidance on company policies and procedures.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Applebee's Grill + Bar Rome, GA

Restaurant Hostess

02/2002 - 08/2002

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Greeted customers and escorted them to their tables. Rome High School Rome, GA

GED

05/2002

Education and Training

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