ILSY MARTINEZ

Customer Relations Professional

CONTACT

© 631-***-****

7] ad4fus@r.postjobfree.com

Q 16 East Walnut St.

Central Islip, NY 11722

EDUCATION

Hunter Business School

Medical Assistant Certificate

April 2008-October 2008

Medford, New York

NYSOH Assistor Certificate

University of San Carlos Guatemala

Pre-Law

Guatemala City, Guatemala

CESCO

B.S. Communication

Guatemala City, Guatemala

SKILLS

Microsoft Office Suite

Epic EHR (Electronic Health

Record Software)

ECW (eClinicalWorks Cloud)

HIPPA Law (Knowledge and

compliance)

Medicaid Insurance (NY State)

Point-of-Sale Systems

Cash Management

Bilingual English and Spanish

(Spoken, written and verbal

proficiency)

WORK EXPERIENCE

PATIENT RELATIONS COORDINATOR (PRC)

Planned Parenthood Hudson Peconic, Smithtown

January 2010- present

Screen self-paying patients for eligibility to local, state and federal

funded programs.

Educate patients on required documents for enrollment.

Answer in-bound calls in English and Spanish.

Answer patient questions and forward calls to appropriate center

staff.

Complete patients’ registrations, collect insurance information,

verify insurance at time of call and obtain authorizations from

third-party insurances when required.

Ask wellness questions to refer patients to appropriate services.

Help train new hires and assist as manager-on-duty in case of

manager's absence

MEDICAL ASSISTANT

Planned Parenthood Hudson Peconic, Riverhead

December 2008- January 2010

Front desk administrative functions. Patient check in/out.

Handled high call volume, mail distribution and delivery.

Assembled necessary paperwork and fundamental chart

information for clinical staff.

Took patients’ vital signs and prepared them for exams/

treatments.Handled lab results and assisted in collection of

specimens.

CASHIER, FREIGHT/ RECEIVING

The Home Depot, Central Islip

September 2016-present

Received payments, issued receipts, kept accurate track of cash and

credit transactions. Provided excellent customer service.

Efficiently unloaded merchandise from delivery trucks and

maintained shelves stocked and merchandise organized.

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