Ephrem Fantaye

Clarksville, MD***-***-**** ad4fti@r.postjobfree.com

SharePoint /Power Platform Developer

Project Management Customer Service Process Improvements

Analytical and solution-focused SharePoint Developer with extensive experience in developing and implementing SharePoint–based solutions using Office 365 components, including SharePoint Online, Microsoft SharePoint Server, One Drive for Business, Microsoft Teams, Power Apps, Power Automate, and Power BI. Demonstrated ability to manage cross-functional teams, leading engineers in daily assignments and applying agile processes on multiple projects with varying degrees of complexity. Equally comfortable in a business and technical context, taking ownership of customer engagement. Skilled in migrating content from SharePoint 2010/2013 to SharePoint Online using Sharegate and proficient in designing and creating custom forms using Power Apps. Creative thinker, effective communicator, great work ethic combined with an out-of-the-box approach for consistently excellent results.

Technical Skills

SharePoint, SharePoint Designer, Microsoft SharePoint Server, InfoPath Designer, Microsoft Office 365, Power Apps, Power Automate, Power BI, Sharegate, SPFX, Azure Directory, HTML, Document Libraries, Corporate Intranet Sites, Hub Sites, Requirement gathering.

Accomplishments

Architected and implemented Out-of-Box (OOTB) features of SharePoint and led the configuration and distribution of news Web Parts, Hero Web Parts, and available information to target audiences.

Constructed templates by creating and maintaining, and managing lists, document libraries, form libraries, creating views, and saving libraries and lists.

Created and added users on 365 and assigned licenses for single, multiple users, and guest users in Office 365.

Developed sites and sub-sites within the site collections for departments, created new site and group permissions, and used HTML to customize the look and feel of SharePoint forms and pages.

Collaborated with technical/ project managers to design and develop effective SharePoint sites to meet the client's requirements.

Participated in and led requirement gathering teams.

Professional Experience

SharePoint Developer Metro Seattle April 2018 - present

Configured and maintained document libraries, list libraries, and views; created SharePoint online sites; developed web parts; set up permissions; and configured memberships status.

Produced different corporate forms using Power Apps for different data sources.

Translated business users’ requirements to process flow diagrams using PowerPoint and Visio and created Power Automate workflows, including approval workflows.

Constructed an onboarding SharePoint list and customized the list forms with Power Apps and workflow in Power Automate.

Conducted user training, created survey tools using Microsoft Forms, and gathered employees’ responses to quizzes and surveys.

Migrated sites and content from SharePoint 2013 to SharePoint Online using Sharegate and troubleshot post-migration issues.

Created sites, lists, and a document library for department users and assigned permission.

Worked on Active Directory Domain / Azure Active Directory Domain Services for creating users and providing them permissions.

SharePoint /Developer Leidos Virginia January 2023 - June 2023

Developed and implemented various functionalities on SharePoint-based websites using SharePoint 2013.

Designed and customized web parts to enhance the functionality of SharePoint sites, constructed new sites and links, managed data, documents, and images on the site, and created a QRG form.

Collaborated with the technical manager to design and develop SharePoint sites that meet the client's requirements, and generated different types of lists, including customer lists, form libraries, and picture libraries, to manage data on the site.

Tested the site to ensure it was working and free of defects and translated client requirements into design specifications for the site.

Uploaded links and pages to make information easily accessible to users.

Utilized strong technical skills in SharePoint 2013 for creating and customizing web parts, managing data, and testing websites.

Service Desk Team Amazon Seattle December 2014 - April 2018

Monitored and created tickets, assigned them to the concerned section, received and handled service requests, and identified and classified incident types and service interruptions.

Addressed common requests for service by providing information to enable fulfillment and promptly allocated unresolved calls.

Updated ticket data as needed with the service desk lead, scheduled new tracker, and sent weekly job activities and information to the department employees.

Maintained and updated records and tracking databases, provided first contact and incident resolution to customers, and delivered polite and customer-friendly service support for problem resolution.

Education

BA Degree in Economics with a Minor in Information Technology Unity University Collage Ethiopia