Monteil Keith

Healthcare Management

Houston, TX 77027

ad4fsx@r.postjobfree.com

+1-832-***-****

To utilize my communication skills and become an asset wherever placed

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Practice Manager

Centrum Health - Houston, TX

September 2022 to January 2024

• Managing front office staff, MAs, and Providers. Monitoring budget, maintaining patient and staff records, managing budgets, payrolls, and billings, manage Provider schedules, manage patient scheduling, hiring and managing non-medical and medical personnel, ordering medical and office supplies, overseeing day-to-day operations of the clinic. Greeting patients and ensuring they are processed and attended to. Recruiting, employment verification process and training as needed. Practice Manager- General Surgery

Vascular and Vein institute of the South - Germantown, TN June 2018 to March 2020

Worked in a clinical setting where I performed administrative duties relevant to outpatient surgical operations.These duties included surgery scheduling, keeping patient records, entering post-surgical data, and scheduling surgical equipment. I also transcribed the physician’s diagnoses, tests results, completed on-call consulting- routine and stat for the physician, refilled patient meds, as well as verified demographics and patient allergies as well as insurance and referrals via EMR. Was further familiarized with healthcare regulations to include OSHA and HIPAA. Was later promoted to Manager- General Surgery where I was responsible for coordinating and managing all processes of the front office responsibilities, as well as supervised front office staff and assisted in on boarding process and post hire to include training and education, checked in patients and collected accurate patient demographics, entered data into electronic system and verified insurance, coordinated daily operations of the physician office, including the medical records process, accounts payable, office supplies, monitored and audited cash/payment funds, daily reconciliation of charges and payments. Clinic Manager

The Village at Germantown

August 2013 to February 2016

Worked in a retirement home that also housed memory care, assisted living, independent living as well as rehabilitation services. Worked closely with residents to take vitals; perform lab work; UA collect; called in lab work for pickup; maintained medical records; interviewed prospective residents as well as updated existing residents; input new pt demographics via EMR; diagnostic scheduling; answered phones; heavy filing; med refills; oversaw the daily operations of the clinic; provided administrative support and managed the hiring and training of staff members, liaise with patients and healthcare professionals and coordinated patient care plans. Administered/ read drug screening for potential/ new hires; other duties as assigned.

Insurance Specialist

Total Eye Care

October 2011 to April 2013

Started as a front office receptionist where I greeted patients, answered calls; scheduled appointments; registered patients; instructed patients on filling out patient registration forms; scanned insurance cards; collected copay. Later I was promoted to Insurance Specialist where I was responsible for the timely verification of medical insurance benefits; calling private insurance companies, Medicare and Medicaid to obtain benefit information, determining insurance compatibility with healthcare provider programs, updating and refiling claims, coordinating with patients regarding their insurance benefits and medical providers programs, re-verifying existing patient insurance coverage, and determining if an insurance benefit plan considers selected products appropriate based on patient needs; verification of vision insurance, Eyefinity, Eyemed and Davis; payment posting; pre-certification/ authorization for procedures ; knowledge of HIPAA; answered phones; scheduled appointments; collected copay; interviewed new patients; created electronic profile using patient’s demographics; attached insurance info to electronic medical record; maintain EMR by creating new medical records and retrieving existing medical records by gathering appropriate record folders and contents; assigning and recording new records CSR

Asi

September 2010 to September 2011

Worked in GE inbound call center in consumer relations department where I acted as supervisor to provide direct assistance to consumers via phone/ email; created cases and became case manager to resolve consumer issues; attempted to troubleshoot before sending a technician for repair; scheduled service; processed payments; communicated with various departments such as research, exchange, dispatch, sds as well as techs; parts research/ order; track orders via FedEx/ UPS; follow up with consumer before closing case; email/ fax/ copy; outbound calls; heavy data entry Operations Manager

NewGen Orthotics

January 2006 to July 2009

Worked in a clinical setting where I was responsible for adhering to the operating budget, financial goals, and objectives with economic and efficient performance, established policies and procedures that support high-quality healthcare service, in partnership with hospital management, medical teams and the surrounding community, managed a team of healthcare professionals, influenced strategic decisions related to hospital functions, resolved operational issues, and analyzes workflow. Education

Bachelor's in Healthcare Management

University of Phoenix-Online Campus

July 2019 to August 2021

None in Nursing - Lpn

Wallace Community College

August 2017 to May 2018

Associate in Pre-Nursing

Union University

2015 to 2017

Diploma

Penn Foster High School - Scranton, PA

August 1999 to May 2003

Skills

• ICD-9

• Medical Records

• CPT Coding

• Insurance Verification

• EMR Systems

• ICD-10

• Medical Billing

• Computer Science

• HIPAA

• Medical Terminology

• Transcription

• Medical Office Experience

• Vital Signs Experience

• Medical Coding

• Epic

• Office Administration

• Employee Orientation

• Patient Care

• Triage

• Healthcare Management

• Medical Scheduling

• Practice Management

• Cerner

• Office Management

• Recruiting

• Supervising Experience

• Hospital Experience

• Quality Assurance

• Memory Care

• Microsoft Powerpoint

• Management

• Leadership

• Customer service

• Microsoft Excel

• eClinicalWorks (6 years)

• Medical office management

Certifications and Licenses

BLS for Healthcare Providers

Assessments

Supervisory skills: Motivating & assessing employees — Proficient July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Completed Computer Science, therefore having knowledge of Microsoft Word, Excel, Outlook, and Power Point; Great communication/ time management skills; 50 wpm; easily trained; hard worker; BLS certified; Have worked on both medical and clerical sides of healthcare to include patient appointment/ surgery scheduling, patient f/u, insurance verification, reimbursement/ authorization; medical credentialing to performing vitals, lab work/ pt work up, preparation of exam rooms.

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