Kelli Smith

Denver, CO ~ 303-***-****~ ad4fsw@r.postjobfree.com

Summary of Qualifications

Accomplished, performance-driven, and highly motivated sales, account management and customer service professional with over 20 years corporate industry experience in generating top results. Proven track record in managing small to multi-million-dollar accounts. Instrumental in driving revenue and providing significant account revenue growth.

Adept at penetrating key accounts, increasing revenues, and maintaining client relationships

In depth experience working with C level executives of corporate, and wholesale customers.

Strategic professional and proven results on numerous accounts

Superior customer service with well-developed communication and relationship-building skills

Developed, reviewed, and analyzed financial and revenue information for various purposes including revenue reports, forecasting, and account analysis

Demonstrated high performance in building and cultivating relationships with customers and internal support groups

Instrumental in completing and preparing presentations for customers and during sales meetings

Priced thousands of circuits for internal and external customers. Extremely knowledgeable on pricing telecommunications products and services and industry rates. Instrumental skills in negotiating and partnering with sales and clients to achieve pricing needs

In-depth knowledge of contracts, billing, pricing, implementation, and project management

Established strategic focus on increasing revenue through delivery of utmost support to multiple emerging markets and wholesale accounts

Areas of Expertise

Driving and Winning Numerous Bids

Negotiating with clients

Contract management

Financial Analysis and Decision Making

First Rate Customer Service

Strategic Sales and Support

Account Management

Training on Telecommunications Products including Metro, Domestic and International

Pricing Telecommunications Products and Services

Technical Proficiency: Salesforce, Scenario Manager, Siebel, IFO, Lattis, Microsoft Office (Excel, Word, and PowerPoint) COMS, F&E, Netpro, Tcoms, CARMS, OLI, Livelink, PQS

Professional Experience

Coldwell Banker

Realtor _2023-2024

Working with investors to find ideal housing opportunities.

Negotiating deals with buyers and sellers.

Writing contracts

Finding ideal solutions for residential clients.

Networking through cold calling and events to bring in clients.

Marketing homes online and through other sources to bring in potential buyers.

Promoting open houses to bring potential buyers.

Kelli Smith

Denver, CO ~ 303-***-****~ ad4fsw@r.postjobfree.com

Cogent Communications

National Account Manager _ 2022-2022

Manage numerous corporate accounts to generate and grow revenue.

Work with C level executives to find network solutions to meet customer needs.

Prospect corporate domestic and international companies.

Lobby events to get brand out and meet and greet customers and new clients.

Walk buildings to generate leads.

Research companies and networks to determine if they are a fit for products offered.

tw telecom/Level 3 Communications/Centurylink/Lumen

Client Support Manager/Sales Specialist/Team Lead .__ _ 2014-2021

Driving bids and proposals with customers and internal groups.

Presentations to internal and external customers.

Working closely with account teams to strategize how to increase revenue on accounts.

Managing relationships with customers to ensure their satisfaction

Training multiple Sales Specialists and Sales Support Associates on Level 3 products and services.

Managing escalations for customers, Sales Directors and Account Directors with multiple groups.

Pricing thousands of quotes on tw telecom and Level 3 products and services.

Reporting data on quotes and trending.

tw telecom

Pricing Manager 2010-2014

Proven skills shown through pricing thousands of quotes including multiple services such as WSNLAN, SNLAN, and transport services on multiple CSP accounts. Assisted in generating large volume of new revenue on several accounts.

Assist in training multiple customers on web-based systems so they have ability to do testing on new pricing systems.

Work closely with multiple CSP customers in resolving various pricing issues such as contractual pricing as well as reterm projects.

Work closely with management to develop reporting to upper management as well as field so they are able to analysis quote volumes and trends.

Reliance Globalcom, Denver, CO

Type 2 Pricing Analyst 2010-2010

Proven performance of pricing skills working with multiple vendors on proposals and pricing requests generated by internal sales groups. Demonstrate excellent partnership skills through continual communications with internal and external contacts, ensuring pricing responses are close to target rates, winning multiple bids and growing business.

Demonstrated excellent knowledge of pricing circuits by generating hundreds of domestic, international, Ethernet and other types of circuit quotes to management and sales groups. Priced circuits through multiple vendor sites, analyzing carrier rates and network availability. Work closely with management and sales groups, ensuring customers’ requirements were closely analyzed to ensure customer satisfaction and grow business further.

Provisioning Coordinator 2010-2010

Demonstrate excellent communication and organizational skills coordinating installations through vendors and ensuring service managers were apprised of updates with customers’ orders.

Kelli Smith

Denver, CO ~ 303-***-****~ ad4fsw@r.postjobfree.com

Submit orders to numerous vendors for cross connects, long haul, metro, and Ethernet circuits.

Instrumental escalating orders by contacting vendors and appropriate escalation chains to ensure circuits were installed within appropriate installation intervals.

Successfully managed dozens of orders through timely updates, driving installations with vendors, weekly calls with vendors, continual communications with internal account contacts.

MCI / Verizon Business Center, Englewood / Highlands Ranch, CO

Sales Support Consultant 2003 – 2009

Demonstrate exceptional performance pricing thousands of quotes including services such as: Gigabit Ethernet (GigE), Fast Ethernet (FastE), IP, private line, voice, mobility, metro, and long haul services winning several proposals and increasing accounts’ revenue several thousands of dollars. Generated extensive amount of new business and grew existing base winning hundreds of orders.

Provide strategic leadership and support to numerous wholesale accounts billing from around $24k-$40 million a year. Exceeded quotas-many months over 100%-generating revenue and driving sales.

Work closely with numerous customers in resolving issues concerning escalations, billing, implementation, circuit outages, and contract concerns

Account Relations Manager 2000 – 2003

Played an integral role as part of a team supporting dozens of emerging markets customers with service-related issues

Identified and formulated solutions to issues concerning pricing, implementation, contracts, and billing inquiries

Team Lead [Inclusive Dates]

Worked collaboratively with supervisor and successfully managed numerous customer escalations

Organized and facilitated training to numerous representatives regarding various systems and contributed in resolving training issues

Dedicated Product Specialist [Inclusive Dates]

Acquired substantial knowledge and experience in diverse areas involving troubleshooting, maintaining, and pricing of accounts including T1-s, ISDN, frame relay, private lines, and Internet

Communicated customer inquiries on dedicated products, billing, and contract concerns

Monitored and ensured accurate input of orders to install, transfer, and disconnect circuits

Education

Bachelor of Science in Information Technology

University of Phoenix GPA: 3.5+

Awards and Honors

On-the-Spot Award (2009), Legend Award (3rd Quarter of 2000), and Circle of Honor (3rd Quarter of 1998)

Recognition Awards Teamwork (2015), Knowledgeable (2015), Customer Experience (2015)

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