TONYA T ETHERIDGE

Virginia Beach, VA

757-***-****

ad4fsg@r.postjobfree.com

Career Objective:

Seeking an opportunity within patient financial services where I may use my 10 years of customer service experience. Experienced with healthcare company, patient registration, medical claims and processing. Dependable, highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Education:

Cambridge College of Healthcare & Technology, Atlanta, GA

Medical Billing and Coding Expected Graduation May, 2023

Trained in medical terminology, patient records management, benefits verification, coding and claims processing, medical billing and accounts receivables.

Skills:

ICD – 9, ICD-10, CPT codes, Medisoft, Meditech, Atlas, Compass, MS Word, MS Excel

Work Experience:

QVC, Chesapeake, VA 10/2018 – Present

Order Service Specialist

Assist approximately 300 customers per day at in inbound call center with QVC. Assisted customers with merchandise selection and process payments.

Anthem Blue Cross Blue Shield, Virginia Beach, VA 2/2017 - 11/2017

Customer Care Representative

Managed approximately 200 inbound and outbound calls for members and providers. Conducted prior authorizations, reviewed and updated claims and verified information for accuracy.

Nationwide Insurance, Virginia Beach, VA 12/209 – 12/2015

Customer Service Representative

Provided front office customer service and administrative support for auto insurance office. Answered questions regarding insurance coverage, initiated auto insurance claims and accepted insurance payments.