Pamela Givens

Los Angeles, CA *****

ad4frl@r.postjobfree.com

+1-323-***-****

Results-driven Senior Systems Engineer with a proven record of excellence in designing and building robust Windows operating systems. Demonstrates leadership in guiding teams through successful project execution, prioritizing performance, security, and user experience. Proficient in troubleshooting complex issues and collaborating with cross-functional teams to integrate cutting-edge technologies. Committed to staying at the forefront of industry trends, contributing to the advancement of system development for seamless, innovative solutions.

Work Experience

Cloud Systems Engineer

Universal Music Group

August 2023 to Present

• Backup and Recovery (AMI)

• Adding servers to the domain (power-shell)

• Initializing drives & renaming servers

• Creating sandbox environments

• Install native tools (chef)

• AWS management dashboard

• Configure VPC’s (AWS)

• Creating Load Balancers (AWS)

• Creating transit gateway (AWS)

• Using transit gateways to route traffic between VPC

• Managing Windows and Linux upgrade Projects (Monday, Excel).

• Hypervisor

• VMware

System Engineer

The Estée Lauder Companies

November 2022 to August 2023

DHCP Migration

• Audit Reports

• Network Printer Configuration

• Wireless Cisco Controller(Putty)

• Network Port Activation

• Wi-Fi Analysis (7Signal)

• Hardware Maintenance e.g., (Switches, Patch Panels, Routers, Servers, Storage(Cisco, Dell)).

• TCP/IP

• Active Directory eg., (Pw reset, adding users to groups, adding a device to the domain).

• Imaging(MAC & PCs).

• Technical on/off-boarding

• Creating New User Accounts (MAC/Windows)

• Rack, Stack, and Cabling.

• Print Server Maintenance

• LAN and WAN infrastructure, WAP

• Recovery Key, Capture encrypted passwords for local admin access(JAMF)

• Diskpart Commands (CMD)

• Citrix

Desktop/Field Engineer

Molina Healthcare

December 2020 to November 2022

• Managed Switches, patch panels, routers, firewalls, scaling devices, servers, and Fibre optic cables.

• Hardware TS eg., (POS, receipt machines, Dell and Lenovo laptops).

• Configure card readers

• Reroute IP Addressing.

• Windows AD eg., (Pw reset, adding devices to the domain).

• Management and deployment (SCCM)

• Maintaining Routers and Servers at multiple data sites.

• Technical on/off boarding

• Creating New user Accounts (MAC/Windows)

• Printer Receipt Configurations(EpsonNet)

• Rack and Stack & Cabling

• Router Configuration

Service Desk

Robert Half

January 2019 to December 2020

• Maintained high-volume calls for over 20,000 users in COVID-19 Remote Project (Cisco Finesse).

• Processed and created Trouble Tickets in Molina's Service Management Platform (iServe)

• Performed Reset & Unlocked Passwords, locate user information in Active Directory Management

• Provided VPN Access in VIP Manager Dashboard (Symantec Validation & ID Protection).

• Analyze and assist with configuring routing data by tracking IPv4, IPv6, and MAC information (Cisco Meraki Dashboard).

• Troubleshooting and re-configuring Hardware Components for VOIP remote end-users, Office 365, Cisco IP Phones.

• Remote Access (Microsoft Team, Bombgar).

• Accessed Bitlocker Recovery Key from the Active Directory (DRA).

• Router hardware configuration, and Mapping Network Drives.

• HIPAA Compliance

Technical Support Representative

Geek Sqaud

February 2017 to January 2019

• Identified Software, Network, and Hardware issues while providing solutions

• Record keeping, logging of customer/employee queries

• Analyzing data trends and underlying problems.

• Assist with updating customer documents

• Testing and fixing faulty equipment

• Remote Desktop Connection.

• Maintained Software and Network

• Trouble Tickets

Technical Support

Verizon

March 2015 to February 2017

• Identified Network and Hardware issues while providing solutions.

• Analysis of data trends.

• Performed Transfer of Service (TOS).

• Processed Bill Payments.

Education

Bachelor's degree in Information Technology

University of Phoenix-Online Campus - Phoenix, AZ

February 2017 to April 2023

Skills

• AWS

• Linux

• VMWare

• Shell Scripting

• DevOps

• Python

• Scripting

• Azure

• MySQL

• Chef

• DNS

• Operating Systems

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