PROFESSIONAL SUMMARY

Driven leader with almost ** years helming Carolina's Restaurant

Group, enhancing operational efficiency and customer satisfaction. Excells in inventory control, staff training, fostering a robust team and streamlining processes. Proven track record in boosting profitability and quality assurance, ensuring excellence in every facet of restaurant management.

SKILLS

CONTACT

704-***-****

ad4frd@r.postjobfree.com

Charlotte, NC 28217

• Staff Training

• Scheduling and Rostering

• Customer Service

• Inventory Control

• Quality Assurance

• Organizational Development

EXPERIENCE

General Manager

APR 2008 - FEB 2024 Carolina's Restaurant Group, Mint Hill, NC

• Built and maintained relationships with vendors and suppliers.

• Recruited team members to maintain adequate staffing levels.

• Provided coaching and mentoring support for employees at all levels of the organization.

• Used customer feedback for improving operations and building brand loyalty.

• Assessed team member performance through formal reviews leading to promotions or terminations as necessary.

• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.

• Used computerized system to plan and manage adequate inventory levels.

• Established employee development plan, setting clear expectations for team members.

• Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.

• Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints. General Manager

OCT 1993 - APR 2008 Yum Brands/KFC, Charlotte, NC

• Spearheaded multiple marketing projects from concept through completion while successfully managing budgets and timelines on each project.

• Utilized data analysis to identify areas for improvement. M

• Created an environment of open communication between departments that improved collaboration among teams.

• Set and implemented strategic goals and initiatives to align with the company’s mission, values, and vision.

• Analyzed data from financial reports to identify areas of improvement in business operations.

• Monitored suppliers to efficiently provide needed goods and services within budgetary limits.

• Developed and implemented effective strategies to reduce costs while maintaining quality standards.

• Reviewed financial statements, sales reports, and other performance data to measure productivity.

• Prepared staff work schedules and assigned specific duties.

• Ensured compliance with regulatory standards by monitoring internal processes.

• Analyzed financial data and prepared reports for senior management team.

• Recruited team members for maintaining adequate staffing levels according to projected sales. EDUCATION

High School Diploma

Olympic High School, Charlotte, NC

AWARDS/CERTIFICATIONS

• Top GM for the last 5 years in a row • ServSafe Certification REFERENCES

References available upon request

Contact this candidate