Business Development Customer Service

DEREK ARNOLD BUSINESS DEVELOPMENT MANAGER

239-***-**** **********@*****.*** LinkedIn.com/in/ derek-arnold-5016b040/

SUMMARY

High-impact Business Development Professional offering a stellar track record of success leading high volume retail sales and manufacturing operations in the construction industry. Skillfully balance daily operations while strengthening the workforce, expanding the capital outlay, and building strong sales pipelines to support sustainable growth. Excel in transforming underperforming operations into robust profit centers. Leverage an articulate and influential communication style and a natural talent for rapport building to develop high-performing teams and nurture a strong business relationship with key decision-makers.

Operations Management

Business Development

Relationship Management

P&L Management

Customer Service

Estimating – Pricing Strategies

Personnel Management

Production Management

Purchasing and Procurement

Strategic Sales & Marketing

Vendor Relations

Negotiations

PROFESSIONAL EXPERIENCE

GENERAL BRANCH MANAGER R&W Distributors Jul 2016 - Present

Oversee daily operations of a full-service commercial building supply store and rebar fabrication plant, handling sales, inventory control, billing, purchasing, personnel management, and marketing, including website development

Planned and implemented a turnaround strategy to improve overall operations management and revitalize lagging sales, elevating daily sales from $5K per day to $25K per day

Restructured the staffing matrix, strengthening the sales team, hiring an assistant manager, and replacing the entire fabrication team to maximize personnel resources, reduce overhead and maximize productivity

Discontinued the sales of underperforming products, introducing a new product mix reflective of local demand, and establishing a new interlocking paver division

Partnered with SCORE to develop a long-term business plan outlining strategies for successful retail, wholesale operations

Personally headed the sales division for commercial rebar sales, leveraging subject matter expertise, proven consultative selling techniques, and key industry relationship to grow sales from $150K to $1.5M per year

PRESIDENT/GENERAL MANAGER/LIMITED PARTNER Interlock Systems/Cast Stone Works, Inc. Jan 1985 – Jul 2016

Construction Projects: Promenade in Bonita Springs, Collier County Museum, Naples Philharmonic, Mediterra in Naples, and the residential estates of prominent individuals and business leaders

Facilitated the entry of paver blocks in the local market, establishing strategic business relationship with local architects and developers through cold calling and other prospecting techniques to generate $100K in first-year net income

Provided leadership for sales, estimating, customer service, human resources, purchasing, installation coordination, quality control, OSHA compliance, cost control, vendor relations, contract negotiation, and financial management

Capitalized on momentum from paver block sales to open Cast Stone Works, an architectural precast concrete business, expanding the businesses footprint with the addition of a manufacturing facility and storage yard

Sold an initial 50% interest in the companies to a working partner, assuming control of sales, estimating, and production while the partner handled outside installations and logistics

Grew from $200K in sales/yr. with two employees to over $3M in sales and 12 employees with an 8,000Sqft warehouse, 4,00sqft office/showroom, and 10,000sqft outdoor storage space, successfully selling the company after 30 years

EDUCATION, LICENSING, AND TECHNICAL SKILLS

Bachelor of Science in Business Management Ithaca College – Ithaca, NY

Licensing and Certifications: Masonry License Florida Real Estate License Concrete Paving Block License

Technical Skills: QuickBooks DataPro Microsoft Office

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