KATHIE UKAH

**** ********* *****

Dallas, Texas *5238

214-***-****

ad4fr4@r.postjobfree.com

ad4fr4@r.postjobfree.com

OBJECTIVE: Seeking a position customer services, sales and marketing with advancement potential where my high energy, willingness to learn, strong skill base, and excellent work ethics will be utilized to enhance the company’s productivity and growth.

EDUCATION: Taylor Business Institute Paramus, New Jersey

Fashion Merchandising and Management Graduation June, 1977

ACT Travel School Boca Raton, Florida

Travel Agent Certified June, 1987

Multiple jobs related training courses – January, 1990 – December, 2002

Details available upon request

SKILLS: Advanced PC skills - including creation of databases & spreadsheets;

SAP - PRC, PR7 and GBS.

Decision-making - repeatedly contacted after normal work hours requiring business transaction(s) decisions;

Financial transactions - intricate and complex financial calculations used regularly in pricing and exchange balance reconciliation;

Credit – well versed in Letter of Credit negotiation;

Non-conformance resolution – including non-routine complaints and instances involving insurance claims;

Communication – liaison between customers, vendors, suppliers and BP;

Performance Bias: BATF reporting to the ATF Bureau for Excise Tax.

Reconciling inventory to satisfy the business and the customers, etc.

Teamwork:

EMPLOYMENT:

Dr. Daphne Favroth and Associates- Oct. 18, 2019- Jan. 12, 2024

Patient Account-As a patient account representative you act as a liaison between the individual, the healthcare facility, and the insurance company to resolve billing issues and claims. Other duties included front desk (i.e. checking in and discharging patients, collecting copay and deductibles, scheduling, insurance verification and referrals.)

Canaan Home Health Office Manager- Jan. 23, 2019-Oct. 18, 2019

Office Manager Job Duties: Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Canaan Home Health- Intake Coordinator- June 2013 – Jan.23, 2019

I am responsible for talking to referral sources, the collection of information and entering into the Axxess, confirming initial authorization and the verification of insurance on patients.

Essential Job Duties

Provides excellent telephone and in-person customer service: answers and returns telephone calls promptly and courteously; triages phone calls as appropriate; responds to requests in an accurate and timely manner.

Speaks to all referral sources, gathers and inputs intake information into the computer system completing the intake process.

Interfaces with third party payers to determine insurance benefits self-pay status authorization at the time of intake.

Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.

Organizes daily activities to assure the department functions according to accepted standards.

Establishes and maintains effective internal and external working relationships.

Responsible for complying with information privacy confidentiality policies and regulations.

Obtains insurance eligibility and benefits information using various phone and on-line resources.

Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed.

Ensures eligibility and authorization requirements are completed within the required time-frame.

Performs translation of narrative diagnoses provided by physicians into appropriate ICD-10 codes.

Maintains productivity levels established by management in completing orders.

Medical Records Triumph Hospital (2009-2010) Responsible for maintaining, incorporating, and accurately accounting for all medical records information on each individual patient.

Reviews charts of discharged residents for the deficient information and ensures compliance for correction of deficient documentation.

Files patient medical information in the patient chart in a chronological way. Assures that each section of the patient’s record is maintained in a net, organized and readable format.

Ensures that Physician’s orders, progress notes, lab, x-rays, and wound cares report are scanned for billing.

Intake - Triumph Hospital (2010) Responsible for coordinating all aspects of new patient documentation (i.e. ensure patients consent documents and all paperwork is signed and explained to patients in a timely manner also give copies of document to patient/authorize family member)

Material Management Assistant - Triumph Hospital (2010)Responsible for stocking each central floor with medical equipment need to for patients (i.e. syringes, gown, disposal pads, gloves etc)

Unit Secretary – Triumph/Kindred Hospital 2010-Present) Preparing medical reports, maintaining patient histories, and documenting operative notes, receive patients, schedule appointments, and maintain patient medical records. Process and transcribe physician and nursing orders effectively. Perform a variety of clerical activities to support efficient department operations. Provides prompt, efficient reception support and coordination for the unit. Inputting and printing documents using various computer programs.

Staffing Assistant- Triumph Hospital 2011- Present) Staffing Scheduling Coordinator assist the nursing manager and superiors with a wide variety of clerical, secretarial and administrative functions of the nursing manager office and administrative department. To maintain accurate support daily for unit schedules, posting and adjustments to preliminary schedules; as well as follow up to help fill in for sick calls, and vacations as need.

Customer Account Specialist/Polypropylene- BP (2005)

Manage all aspects of customer interface as it relates to sales of Polypropylene(PP) product. Responsibilities include but are not limited to: training new hires, order fulfillment, credit, pricing, inventory, Chemicals Choice implementation, MIMI and complaint resolution.

International Operations Specialist/Nitriles – BP(2001- 2004)

Manage all aspects of customer interface as it relates to sales of Acrylonitrile and BDO product. Responsibilities include but are not limited to: order fulfillment, credit, pricing, inventory, Chemicals Choice implementation, complaint resolution and Letter of Credit (e.g. export movement from the USG to the Far East and Europe, terminal management).

Customer Account Specialist/Nitriles - BP (1999-2001)

Manage all aspects of customer interface as it relates to sales of Barex (R) product. Responsibilities include but are not limited to: order fulfillment, credit, pricing, inventory, Chemicals Choice implementation, and complaint resolution.

Customer Service Specialist/Acetyls & Solvents - BP (1989-1999)

Managed all aspects of customer interface as it related to sales of ethanol, IPA, ETAC, BUTC, formic and propionic acid products. Responsibilities included but were not limited to: order fulfillment, credit, pricing, inventory, BATF reporting, purchasing, complaint resolution.

Additional work experience includes but is not limited to: retail management, inventory, accounts payable & receivable, direct customer interaction, price establishment, purchasing, direct supervision of employees. Further details are available upon request.

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