Kenneth McKinney

Washington, DC 202-***-**** ad4fqr@r.postjobfree.com

WORK EXPERIENCE

District Taco LLC, Washington, DC

Manager, February 2019- Present

●Manage training of new employees and provide ongoing training and development for existing staff, educating on company policies, job duties, and performance expectations

●Ensure quality of products and services, overseeing operations to ensure that the company's standards are met, and intervening when necessary to correct any issues that arise

●Resolve customer complaints and queries to ensure that customers are satisfied and that any problems are resolved quickly and effectively

●Oversee inventory, ensuring that stock levels are maintained and that orders are placed for new stock when necessary

●Receive deliveries and manage inventory databases

●Create work schedules, assign tasks, and ensure that all shifts are appropriately staffed, considering employee availability, time-off requests, and balancing workloads

●Report to higher management about shift’s performance and provide pertinent information that might affect future shifts

Leasing Consultant, Takoma Park, MD 2014 to 2018

●Provided exceptional customer service to potential tenants and current residents by addressing inquiries, concerns, and requests in a timely and professional manner.

●Conducted property tours for prospective tenants, showcasing available units, amenities, and answering any questions they may have about the property or leasing process.

●Managed the leasing process from start to finish, including processing applications, conducting background checks, preparing lease agreements, and ensuring a smooth move-in experience for new residents.

●Implemented marketing strategies to attract potential tenants, such as creating online listings, coordinating advertising campaigns, and hosting open houses or events to showcase property.

●Builded and maintained positive relationships with current residents, addressing any issues or maintenance requests promptly, and ensuring a high level of tenant satisfaction.

● Proactively reaching out to existing tenants to discuss lease renewal options, negotiating terms, and ensuring a high lease renewal rate to maintain occupancy levels.

●Managed rent collection processes, including sending out notices for late payments, following up with tenants on outstanding balances, and coordinating with the property management team on any necessary action.

●Stayed informed about local rental market trends, competitors' pricing and offerings, and identifying opportunities to adjust leasing strategies to remain competitive and maximize property occupancy.

●Skills Used

●Customer-oriented

●Active listening skills

●Consistently meets sales goals

●Computer literate

●POS systems knowledge

●Skilled problem solver

●Personable

●Motivated team player

●Employee relations

●Natural leader

●People person

●Fast learner

●Sociable

●Organized

EDUCATION

Purdue University Global

Associate of Applied Science in Business Administration, Expected: January, 2024

●Related coursework: Accounting I & II, Microeconomics, Macroeconomics,

● Global Business,

●Associate’s Capstone in Management

●Fiance

●Makething

●Federal Tax

●Ethics

●Personal Financial Management

●Yardi

●Student organization: Black and Latinx Student Caucus

SKILLS

●Communication

●Leadership

●Interpersonal

●Planning

●Problem solving

●POS

●Upselling

●Customer Relationship Management

●Relationship Management

●Training

●Organization

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