Mi’khala Smith

**** *******

Detroit, Michigan **207

Phone: 313-***-**** E-mail: ad4fq7@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Upbeat, courteous and helpful customer service professional with 2+ years of experience in diverse customer care roles. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes.

QUALIFICATIONS:

Adept at anticipating and responding to customer’s needs.

Highly skilled in data entry, account management, and record keeping and vehicle operation.

Strong communication and negotiation skills.

Excellent presentation abilities.

Able to take and follow instructions.

Functional knowledge of POS software.

KEY SKILLS:

Customer Satisfaction Cash Handling Listening

Problem Solver Attention to Detail Dependable

Team Builder Workplace Safety Physical Stamina

Time Management Time Management Fast Learner

RELATED CUSTOMER SERVICE EXPERIENCE:

Bartender

Little Caesars Arena, Detroit., MI 2018

Prepare alcoholic or non-alcoholic beverages for the guests

Interacting with customers, taking orders and serving snacks and drinks

Asses customers’ needs and preferences and make recommendations

Restock inventory and supplies

Balance comply with all food and drink regulations

EDUCATION AND TRAINING:

High school Diploma University Preparatory Science and Math; Detroit, MI 2018

Associates Degree Wayne County Community College; Detroit, MI Expected grad 2020

ADDITIONAL EMPLOYMENT HISTORY:

Host Cracker Barrel, Roseville, MI 2016

Home Health Aide Ameri Staff, Inc. Detroit, MI 2018

Housekeeper Marriott Hotel; Detroit, MI 2017

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