Customer Service Medical Records
Resume:
Sharon Davis Beal
Warner Robins, Georgia 31088
********@*****.***
Statement
Proficient use of electronic medical records, customer service, payroll, ordering of supplies, scheduling meetings/appointments, administrative/medical transcription and medical record processing and filing. Proficient in medical chart review, and annual patient chart inspection/audit per protocol. Experience structured auditing criteria for medical record documentation sent for HEDIS measures. Maintained productivity. Knowledgeable, dependable and professional Licensed Practical Nurse/ Wellness Nurse 25 + years. level with less than 5% error rate on an ongoing basis.
Professional Experience
LPN/Wellness Nurse August 02, 2021 – April 2022
Pavilion Family Medicine
Warner Robins, Georgia
Provided in person, remote calling and live follow up in the office Customer Service.
Adhere to break and lunch times based on business needs.
Quality of work audited based on actionable to include proper documentation.
Perform Annual Wellness Visit Exams
Perform initial assessments for patients
Perform venipuncture
Perform point of care testing (COVID, FLU, Pregnancy, Hemoglobin, HgbA1c, Microalbumin, Strep, PT/INR, FSBS, EKG, etc.)
Medication reconciliation/send refills to pharmacy
Physician Substitute February 17, 2020 – June 19, 2020
Biotest Pharmaceuticals
Norcross, Ga
Provided Customer service through all interactions via phone, remote and in-person.
Adhere to daily break and lunch schedules
Received quality audits on documentation and other actionable.
Determined donor suitability
Conducted confidential and effective interviews with donors
Assessed results of donor screening and laboratory tests to determine initial and continuing donor suitability
Conducted physical assessments and conducted follow up via phone
Managed over 100 clients per day and client participation increased by 15-20% daily
Conducted weekly chart review per SOP and Facility Physician final review.
Dosing Nurse/LPN August 3, 2019 – June 2020
GPA Treatment, Inc.
Doraville, Georgia
Dosed clients at dosing window and monitored them for reactions to medications
Performed initial assessments for new clients, obtaining medical history, medication/drug use history/inpatient/outpatient historical treatment
Performed venipuncture for labs, obtained urine specimen for drug screen, placed PPD and read PPD per protocol
Provided customer service over the phone, remotely and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Dosing Nurse /LPN January 2018 – March – 2019
Atlanta Metro Treatment Center9
019
Norcross, Georgia
Performed initial intake assessment, verifying previous treatment from other facilities and current medication doses
Provided customer service over the phone, remotely and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Administered medications, checked clients before and after administration, documented medication dose, time, and reaction if any
Performed annual assessments, called clients to schedule appointments, labs, and outpatient therapy
Office Nurse/LPN January 2017 – December 2017
Mahone Staffing Agency
Georgia Urology/Atlanta, Georgia
Obtained medical history, baseline vital signs, medication reconciliation
Assisted MD with office procedures, performed KUB and renal ultrasounds to document the measurement of bladder
Performed venipuncture for office labs, administered medications, refilled RX via electronic medical record.
Provided customer service over the phone, remotely and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Performed 24-hour call back for surgical patients, discussed results with MD for possible change in patient treatment
Office Nurse/LPN January 2016 – December 2016
Mahone Staffing Agency
Urology Associates/Marietta, Georgia
Obtained medical history, reconciled medications, ordered medications from pharmacy
Assisted MD with outpatient procedures, monitored vital signs during procedure, documented MD verbal notes and measurements during procedure, applied dressing to surgical sites
Provided customer service over the phone, remotely and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Documented nurses’ documented patient’s tolerance to procedure/medications
Instructed patients in care of surgical site
Office Nurse/LPN October 2012 – August 2013
Piedmont Medical Care Corporation
Piedmont Physicians/Atlanta, Georgia
Managed and completed authorizations for medical records requests
Coordinated prompt and efficient processing of call backs, referrals, outpatient labs/radiology appointments
Provided customer service over the phone, remotely and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Assisted MD with office procedures, immunizations, vision screens, hearing tests, obtaining specimens, preparing specimens for lab processing
Office Nurse/LPN October 2010 – September 2012
Tift Regional Medical Center
Affinity Clinic, West Campus/Tifton, Georgia
Scheduled outpatient cath lab procedures, completed medical records, obtained prop labs and x-rays, reviewed medication lists, noted allergies and new medications
Updated electronic medical records: medications, medical history, surgical history
Facilitated clerical duties, answered phones, filing, notifying authorized parties of processed request for medical records, call backs, scheduling appointments and processing payments
Provided customer service over the phone, remotely and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Notified patients of lab results, medication changes, new plan of care
Performed chart audits and regulatory inspections of medical equipment
Licensed Practical Nurse February 1998 – October 2010
Phoebe Sumter Medical Center
D/B/A Sumter Regional Medical Center
Americus, Georgia
Monitored and administered patient care, ventilator patients, tube feeding, catheter care, dressing changes, iv access pic line care, etc.
Monitored all telemetry patients, CCU, Med/Surg, ER
Provided pediatric care, iv access, iv medications, oral medications, venipuncture
Provided customer service over the phone, and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Performed venipuncture for oncology patients, administered iv medications, observed for reactions, scheduled follow up appointments
Outpatient Registration Clerk June 1993 – February 1995
Crisp Regional Hospital
Cordele, Georgia
Registered patients for outpatient procedures: same day surgery, emergency room visits, radiology, laboratory, etc.
Verified insurance benefits for all services
Posted payments for services
Provided customer service over the phone, and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Scheduled follow up appointments for outpatient care
Follow up care phone call to outpatient surgical patients
Catalog/Credit Supervisor/Mgr. July 1985 – June 1993
J. C. Penney Company
Cordele Square/Cordele, Georgia
Supervised and managed catalog and credit department, posted credit card payments, shipping and receiving of weekly shipments
Received and checked in catalog orders, called customers for order pickup
Provided customer service over the phone, remotely and in -person as applicable.
Adhere to daily break and lunch schedules based on staff.
Work audited for quality of documentation and tasks assigned.
Performed payroll entry and vacation, sick pay, and all other payroll functions
Performed inventory for the department on a monthly basis
Assisted customers with questions, concerns, or any issues in reference to our products
Helped promote continued customer interest in the company’s products and services
Legal Secretary June 1982 – June 1985
Hurt, 678-***-**** Pfeiffer & Hyman Attorneys at Law
Cordele, Georgia
Provider internal and external customer service.
Adhered to break/lunch timeframes; based on business need timeframes.
Drafted legal documents, summonses, motions, subpoenas, divorce decrees
Conducted research, coordinated case preparation
Distributed mail
Posted payments for services
Prepared calendar for scheduled court cases
Education
Master of Health Administration
Kaplan University
Chicago, Illinois
Graduated: January 2017
Certification in Funeral Home Services/Management
Stafford Career Institute
Champlain, New York
Certified: November 2014
Bachelor of Science
Kaplan University
Graduated: May 2012
Licensed Practical Nurse
South Georgia Technical College
Cordele, Georgia
Graduated: August 1997
Crisp County High School
Cordele, Georgia
Graduated: June 1984
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