PATRICE TIMS

**** ********* ********Lancaster, SC 29720 *ad4fpx@r.postjobfree.com*704-***-****

QUALIFICATIONS SUMMARY

Administrative Professional with over thirty years of experience in account management, claims, office administration, sales processing and call center operations. Demonstrated talent for identifying and addressing customer needs and matching appropriate company product and service offerings. Proven skill in gaining customer trust and providing exceptional follow-up, resulting in repeat and referral business.

PROFESSIONAL EXPERIENCES

ACBJ- Charlotte, NC 09/23 to 02/24

*Collections Specialist

*Monitor assigned market aged receivables

*Inbound and outbound business-to-business collection calls

*Perform collection email/calls per day

*Manage a portfolio of 5-15 markets

*Work with billing specialists and market staff on invoice discrepancies

*Send customer invoices, recommend payment plans when appropriate

*Recommend accounts for third party collections

*Process credit card payments

ACBJ- Charlotte, NC 04/21 to 09/23

*Contact Customers in Audience Collections for past due renewals. Notate Salesforce with contact names and intentions with follow up calls

*Set up new customer subscriptions, process payment or invoice

*Assist Customer service in Inbound calls as needed with cancels and other customer needs.

*Submit JIRA tickets for customer resolutions

* Email invoices upon request, answer all customer emails and voicemails

*Assist with projects as needed

Asurion –Columbia, SC 09/20 to 4/21

*Handle and respond to customer inquiries by building rapport

*Provide Customer Service through active listening

*Troubleshoot technology, equipment and system problems

*Use software to source and input customer data

Allied Financial Group/Global Financial- Monroe, NC 04/19 to 09/20

*Collect Payments or set Payment Arrangements

*Review Customer Account thru Collection Max

*Contact Customer base thru TLO for delinquent accounts, update accounts

Robert Half – Charlotte, NC 01/19 to 03/19

*Various Office Administrative and Customer Service Contract positions

*Use of Word/Excel, Mail Merge, Spread sheets

*Monitor and distribute incoming emails

*Answer incoming calls and forward to appropriate departments

*Meet and Greet Guest

*Schedule and issue conference rooms

*Disburse incoming mail, prepare outgoing for ups/fed ex pick up

Burlington Store- Charlotte, NC 08/18 to 01/2019

*Ensure Merchandise Processing

*Ticketing incoming merchandise for sales floor

* Distribute merchandise to proper departments

Robert Half/ Office Team-Charlotte, NC 03/18 to 08/18

*Various Office Administrative, Receptionist Positions

*Monitor and distribute incoming emails

*Answer incoming calls and forward to appropriate departments

*Meet and Greet Guest

*Schedule and issue conference rooms

*Disburse incoming mail, prepare outgoing for ups/fed ex pick up

IQOR-Charlotte, NC 06/16 to 03/18

*Customer Service in a Call Center Environment

*Handle inbound customer care calls

*Gather data and document proper system

*Receive and post payments, issue arrangement and reconnects, as well as ensuring proper account updating

Office Team/Robert Half Associates-Charlotte, NC 8/13 to 5/16

*Various Office and Customer Service Related Positions

*Answer and forward incoming calls, faxes and emails to appropriate departments

*Monitor and distribute incoming email box

*Meet and Greet arriving Guest

*Receive and distribute incoming mail and prepare outgoing mail for fed ex/ups pick-up

*Issue and schedule conference rooms

Molly Home Services Professionals- Charlotte, NC 9/15 to 4/16

*Customer Service in a Home Environment

*Knowledge of Chemicals and supplies and ability to handle heavy equipments

The Coach Store Inc.-Charlotte, NC 6/14 to9/15

*Customer Service in a Retail Environment

*Meet, Greet and assist Customers, introducing them to new product

*Assist with daily register balances and Store Security log of Jewelry inventory

*Ring Customers purchases assuring register accuracy

*Daily coaching with management to set projected store goals

Keystone Automotive Industries through Manpower-Charlotte, NC 7/12 to 8/13

Assistant Property Coordinator constructing, update and maintain Commercial Leases

*Monitor and respond to Real Estate email box

*Accounts receivable and payables thru Oracle

*Communicate with various Tax Authorities

CATS/LYNX Transit through Manpower Inc-Charlotte, NC 05/12 to 09/12

*Customer Service Associate/Democratic National Convention contract

*Answer inbound calls from repeat riders and visiting riders

*Provide Transit riders with scheduled bus and LYNX times and fares

*Tracked bus routes thru HASTUS tracking system

*Communicated with Security and Dispatch to ensure rider safety

Education and Training

Microsoft Office 2003-Certificate-Central Piedmont Community College-Charlotte, NC

Excel Level 1& 2-Certificate-Certstaffix -Charlotte, NC

Completed the N.C. Real Estate Broker Pre-licensing course 2007 Event Planner-Quality of Course School 2010

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