Elizabeth Adams

336-***-****

ad4fpv@r.postjobfree.com

A hardworking, skilled employee bringing extensive experience and proven results to Administrative, Customer Service and Sales

Customer Service Representative – Remote TTEC - Concord, NC March-October 2023

• Licensed Property and Casualty agent in 36 states – Trained in Personal Lines as a sales focused customer service representative (3rd party) for a well-known financial institution.

Amazon Inc - January 2022 - March 2023

Fulfillment Associate - Hahahah, NC

• Receive and process incoming orders, including picking, packing, shipping, and tracking

• Ensure accuracy of customer orders by verifying item numbers, quantities loading and prices

• Unload trucks with merchandise in an efficient manner. unload trucks with merchandise in an efficient manner.

Medicare Insurance Sales Agent /Case Manager - July 2022 to December 2022 TZ Insurance - Charlotte, NC - Hybrid/Remote

• Licensed NC Accident and Health insurance agent trained in Medicare compliance, policy review and sales techniques.

Amazon Inc - Oct 2021 - July 2022

Sortation Associate - Concord, NC

• Palletize cases at sortation by taking cases off conveyor, scanning, and placing on pallets.

• Responsible for operating carts, hand trucks, dollies, and other moving equipment to move quantities of merchandise.

Compliance Analyst - March 2020 to July 2020

McGriff Insurance - Greensboro, NC - Remote

• Analyze regulatory 401k /5500 ERISA filings for client’s compliance, determining risk mitigation for employer's group benefit plans.

• Heavy phone and email communication with multiple clients, vendors and employees on a daily basis.

Insurance Manager - June 2018 to December 2019

Victra Inc. - Affiliated Verizon Retailer- Raleigh, NC

• Managed a mid-size corporate insurance portfolio, broker and carrier relations, policy renewals, claims management, coordinated quarterly reviews with TPA, brokers

• Reconciliation of monthly premiums for all insurance lines for company, monthly reporting to management.

• Oversight of information management systems and applications related to insurance & safety key performance indicators including electronic incident and event reporting, claims, recall databases and actuarial applications. Risk Insurance Manager - September 2013 to June 2018 Smile Brands Inc. - Irvine, CA

• Managed large corporate insurance claims, thoroughly investigated all claims and provided sound instruction to management on proper policy and procedures to mitigate employee, patient and property claims.

• Injury claim administration consisting of internal and external communications daily to drive insurance claim closures. Evaluated risk management programs through the use of data capture, trend analysis, quarterly/ad hoc findings.

• Provided risk and regulatory management consultation to ensure compliance with federal, state, and local regulatory agencies. Corporate Advisor – Workers Compensation/EHS - April 2007 to April 2010 CareFusion - formerly Cardinal Health - Medical Device Manufacturer - San Diego, CA

• Developed, managed Workers’ Compensation and Safety regulatory reporting programs for Cardinal Health/CareFusion.

• Conducted workplace injury / illness investigations and identified root causes of operational hazards and incidents.

• Trained system users on the maintenance of EH&S web-based risk recognition, reporting and corrective action system.

B.A. in Organizational Sociology- San Diego State University - San Diego, CA

Contact this candidate