High School Customer Service

Nikki Houston

**** * *** *** *********, FL *****

Cell: 850-***-****

E-mail: **************@*****.***

Objective: To obtain an opportunity to join a company that is consistently growing and that I can learn from and also bring my knowledge and skills to the table.

Education: Ashford University

Bachelors of Applied Science Degree in Nursing (In Progress)

Century High School

High School Diploma (1991)

Highlights of

Qualifications: Technical Skills

Customer service- 20+ years of experience

Management- 2+ years of experience

Sales- 5+ years of experience

Soft Skills

Problem Solving

Leadership

Teamwork

Proficient with Mac OS, Microsoft office Software

Work

Experience: Toyota of Fort Walton Beach (November 2017-Present)

BDC Department

Set appointments for potential clients

Answering questions about the vehicle

Meeting sales goals and quotas

WCC Cable (July 2016 – May 2017)

Dispatcher

Route management- Assist Technicians with managing their routes, ensuring that they are on time to service customers and/or assign other technicians to customers for those that are running behind

Trouble shoot and solve any and all cable, internet, and/or telephone issues for numerous residence each day via telephone, ensuring their services are working properly

Upgrade/upsell customers based on their needs and desires daily

Cox Communications (October 2010 –May 2016 )

Retention

Maintain customers at the current level of service with meeting their needs with the services that they have.

Upselling and cross selling as needed.

Maintaining a professional attitude on every call.

Sales

Selling customers with new services for cable, Internet and phone.

Upselling and cross selling as needed.

Meeting quotas and goals every month.

Regions Bank (June 2009 – September 2011)

Telebanking Specialist

Assisting the customer with every aspect of banking.

Upselling and cross selling as needed. Meeting quotas and goals every month.

Consumer Attorney Record Services

Hipaa compliance specialist

Answering Service Specialist

Opens customer accounts and recording account information.

Build and maintain rapport with clients, colleagues, and patients with leadership

Resolves deficiencies and problems by clarifying the client complaints

Obtains and maintains medical records according hippa and hitech guidelines

Prepare documents and follow-up

References: References and portfolio available upon request.

Contact this candidate