JAVON DIXON

CONTACT

Detroit, mi *****

% 313-***-****,

© ad4fpp@r.postjobfree.com

SKILLS

‘Customer service

Inbound cal answering

‘Customer service excellence

Parts assembly

Machinery assembly

‘Assembly line operations

Equipment repairs

Quality control analysis

Powertool operation

‘Safety monitoring

Quality assurance

Machinery operation

Parts inspection

‘Supply organization

Product assembly

PROFESSIONAL SUMMARY

+ Call Center Representative with experience in customer service environments. Excellent

‘communication and problem-solving skils and strong attention to detail. Manages time efficiently

and exercises high energy and drive for success.

* Energetic customer service professional eager to deliver positive, memorable experience to every

‘customer. Consistently exceed expectations with strong time management and multitasking abilities.

Quick learner and hard worker with natural sales talents.

+ Well-organized and knowledgeable call center representative stays calm under pressure and quickly

resolves customer complaints, Offering skills incall control order management and team

collaboration. Effortlessly engage customers with good communication skils to boost satisfaction and

build loyalty,

+ Trained in different postions and able to smoothly step into any role to maintain the production

schedule, Skilled at keeping areas clean, neat, and efficient.

+ Dependable Assembly Line Worker offering 3-year background in manufacturing production and.

‘machine operations. Hardworking and effcient team player dedicated to producing quality work on

tight deadlines. Expertise in checking incoming and outgoing produets to verify quality and observing

equipment to detect malfunctions.

WORK HISTORY

Magna Seating Highland Park, Mi

© March 2017- December 2020

Factory Line Worker

'= Worked on fast-moving production line maintaining quality control while exceeding production

targets

+ Sorted, placed and labeled product containers for distribution to specific locations.

+ Assessed production line issues for quick resolution, escalating to management as necessary.

+ Prepared shipping orders for distribution to various retal stores and secondary production lines.

‘Teleperformance USA Warren, MI

'@ March 2021 - August 2022

Call Center Representative

+ Listened actively to complaints, feedback and feature requests for future improvement,

+ Entered and updated customer data to create and modify account information.

' Multtasked to resolve inquires in realtime, whilst giving customers full attention,

* Guided and processed customer orders during high-volume periods,

EDUCATION

aay

Homeland Security, Office And Administration

Hop Corps, Detroit

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