KIP J. THOMAS

***** *. ***** ***

Litchfield Park, AZ 85340

602-***-****

ad4fpo@r.postjobfree.com

Able to pass drug test at any time.

Looking for at home employment only.

I have worked in my dedicated home office for over 30 years.

EMPLOYMENT:

9/13/2021 to 10/22 Cognizant - Phoenix, AZ

Dealer Support / Dealer Application Support Group (DASG)

Supported Merck Pharmaceuticals call center using Remedy and Service Now (SNOW) Project lasted 6 months.

Presently Supporting Toyota Inc. Call center using Service Now. Supporting all 50 states including Canada and Mexico. Troubleshooting and identifying various technical queries.

6/28/2021 to 7/16/2021 Oscar Insurance Co. – Tempe, AZ

Workplace Support Technician

This was a 3-week engagement that required setup of 50 desks computers/day, totaling 500 desks in the call center office. Dismantle ip phones and APC units for users.

8/2002 to 4/30/2021 Transcription House, Inc. – Glendale, AZ

President / Computer Technician

Handled all IT related issues for up to 100 offices - by phone, remote log in, and on site. Made sure my office was performing 24 hours a day, 7 days a week. Provided customer service when picking up and delivering medical transcription on daily basis throughout the valley.

Responsible for Linux Server network, web server, FTP server, Sendmail, and backup systems. Maintained Bytescribe digital call system with dialogic phone boards and maintained web server running Linux. Provided sound recordings .wav and .vox recordings for distribution.

Maintained employment with same company for 20 years through 3 acquisitions.

3/1998 to 8/2002 KENDA Systems Inc., Phoenix, AZ

(formerly Arcus Staffing Resources)

Computer Technician

Help desk support for 5 Western branches, using Windows, applicant-tracking database and WAN/LAN support. Duties included providing PC security for 5 Western branches, monitoring web/network activity on multiple systems and relaying information to branch managers on system activities. Added and deleted users on NT and Lotus Notes e-mail system. Provided PC hardware tech support for all Western region branches. Prepared new PCs with software for Western region offices for setup and delivery. Helped in supporting AT&T and Sprint on WAN.

Administer Lotus Notes for 5 Western branches. Certified users for Western region. Performed all Lotus Notes client installs for branches and users located off-site. Supported I-notes users. Re-assigned, added and deleted users. Reset R-5 client machines to default settings for new users. Diagnosed problems with Note servers. Converted mail files to newer versions of Notes. Monitored mail files to stay within set quotas.

Supported Sales, Recruiting, Administrative, MIS, and Management on new applicant-tracking system at HireAbility.com. Managed web based applicant-tracking system. Helped provide support to users of database applicant-tracking system. Helped in programming data tables for XML technologies for Sarah Database.

Worked with Dell and Gateway on hardware and software related problems including laptop support.

Managed resume processing, job posting and Internet recruiting teams. Processed 400-500 resumes per day. Posted and monitored job sites (i.e., Dice, ComputerJobs, Monster, and Net-temps) for accuracy and legal job position descriptions. Database Manager of Ezaccess, an Oracle database driven applicant-tracking system.

7/1982 – 3/1998 Arcus Staffing Resources, Phoenix AZ

Customer Service Representative/Sales

Established and maintained customer relations with current and new accounts. Responsible for receiving, inspection and distribution of magnetic media (tapes, hard disks, floppy diskettes, printouts, and microfiches) for customers which included banks, accounting firms, state government and other major firms. Familiar with tape drives and other peripheral computer equipment. Position included the duties and responsibilities of a records coordinator. Position required high security training.

SKILLS: Microsoft Access Database Management

MS Office SQL

HTML Linux RedHat/Fedora

Win 10 Norton Antivirus/McAfee Enterprise

FTP TCP/IP

MS Outlook MS Access

Wireless Router installs CCTV installs VMware Ubuntu E-mail servers

Firewalls Web Servers/Apache

Remedy Service Now (SNOW)

References: Available upon request

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