Matisha Ward

ad4fpd@r.postjobfree.com

945-***-****

**** **** **** ******** #****

Dallas, Tx 75243

Summary

• Highly motivated and experienced customer service representative in the healthcare industry with professional skills in collection, leadership roles, relationship building, and insurance verification.

SKILLS

• Microsoft Excel, Outlook

• Experienced with Explanation of Benefits, HIPAA, OSHA, and other healthcare field regulations.

• Accounts Payable/Receivable

• Leadership skills

• Organizational skills

• Problem-solving

• Interpersonal skills working with Manager’s for accurate inventory.

• EMR

Experience

Sales Rep 2

Humana Inc/ January 2022 to Present

• Use Salesforce, WebEx, and Microsoft suite including Power Point and Excel

• Work independently and manage multiple priorities.

• Work under pressure to meet changing priorities, meet deadlines and make good decisions with minimal supervision.

• Works in conjunction with internal departments to ensure the appropriate hospice leadership receives and understands utilization recommendations.

Admission Specialist/Medical Scheduling/Mental Health Tech

Bedford, TX

Texas Health Resources/ April 2017 to January 2022

• Educate patients in understanding financial obligations; collect co-payments, self-pay deposits, and patient balances to reduce Accounts Receivable.

• Obtains updated information for verification of benefits and pre-certification to be accurately documented in epic.

• Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems.

• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

Receptionist/Mental Health Tech

Dallas, TX

Green Oaks Hospital/ April 2010 to April 2017

• Demonstrated proficiencies in telephone and front- desk reception within a high-volume environment.

• problems and rebuilt client trust to prevent the loss of key accounts.

• Operated campus switched board and provided prompt, courteous and knowledgeable assistance.

• Provide exceptional customer service to all patients, visitors, and customers and perform special assignments when requested by management.

Education and Training

Associate: Science

Dallas College Mar 2019- Present

Contact this candidate