**** ********** ***** ***** *** *** Fayetteville NC. 28306 912-***-****

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Sa’Leecia Murden

EDUCATION

-High School Diploma, Seventy First High School, Fayetteville,NC ( August 2016

-Clinical Medical Technician Certificate, University of Texas at Arlington, TX

(11/2017 – 10/2018)

-High School Diploma, Seventy First High School, Fayetteville, NC (05/2016) EXPERIENCE

Advisor 1 Customer Service Representatives NelNet

Lincoln, NE (01/10/2022 - Present )

● Maintained customer relationships by handling situations that at times required extensive research

● Able to identify situations or suggest a necessary resolution.

● Provided service by having an extensive knowledge base of company products and services.

● Basic troubleshooting to provide a one call resolution.

● processing payments via software and/or on the government website for Department Ed Acct. only

● Multitask and engage with multiple departments.

Line Cook, Olive Garden

Pooler, GA (08-2021- 11-2021)

● Follows standardized recipes when preparing orders.

● Broils, grills, fries, and/or sautés orders while following proper food handling and sanitation procedures.

Ast. Manager, Little Caesars,

Savannah,GA (12-201*-**-****) Crew Member

● The Assistant Manager works productively and supervises restaurant employees to ensure they perform their jobs responsibilities.

● achieves customer satisfaction and profitability during shifts.

● Assistant Manager receives direction from the Restaurant Manager and Co-Manager.

McDonalds,

Savannah, GA (06-201*-**-****)

● McDonald's crew members work in the kitchen of the company. The primary responsibilities of the crew members include food preparation, customer service, hygiene, and cleanliness. They see to it that every guest will be treated fast and in a friendly manner.

Cashier, Sears

Fairbanks, AK (11/2016 – 04/2017)

● sales associate working at Sears primarily provides customer service.

● Specific job duties include assisting in sales and answering questions about products, services, and merchandise.

● Sears sales associates also assist with shelf-stocking responsibilities and organizing displays.

-Customer Service Expert

-Result Oriented

-Energetic Work Attitude

-Adaptive Team player

-Great work ethic

-Telecommunications Expert

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