Tenaia Boyles

Charlotte, NC

ad4fp1@r.postjobfree.com

+1-980-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Technician/Operator

Owens Corning Reinforcement - Concord, NC

January 2023 to Present

• Set up and ran machinery to produce exceptional products for industrial needs.

• Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerance.

• Performed preventive maintenance to promote machine reliability and longevity.

• Maintained equipment performance by lubricating and cleaning components

• Updated daily production logs and informed management of production incidents or non-conformance issues.

• Tended operating machinery to identify equipment malfunctions and locate sources of product defects.

• Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.

• Followed tooling instructions and product specifications to determine and implement operational sequences.

• Conducted routine maintenance and inspection to identify and address mechanical issues.

• Installed, calibrated and tested new or repaired parts and equipment

• Utilized and computerized analytics software to detect potential mechanical problems.

• Diagnosed equipment issues by analyzing error messages and testing results.

• Read and interpreted schematics, diagrams, and blueprints to follow specifications in maintaining industrial machinery.

• Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.

• Upheld company and federal protocols and regulations when operating and fixing machinery. Machine Operator

Perdue Farms, Inc. - Rockingham, NC

January 2020 to August 2022

• Setting up machines to start a production cycle

• Controlling and adjusting machine settings (Speed)

• Feeding raw material or parts to semi-automated machines

• Set up machines (calibration, cleaning etc.) to start a production cycle

• Control and adjust machine settings (e.g. speed)

• Inspect parts with precision and measuring tools

• Test operation of machines periodically

• Fix issues that might occur during the shift

• Check output to spot any machine-related mistakes or flaws

• Keep records of approved and defective units or final products

• Maintain activity logs

Front Desk Coordinator

Purcell Clinic - Laurinburg, NC

February 2020 to June 2022

• Treat patients with empathy and respect and conduct oneself in a professional manner.

• Comply with organizational guidelines and health care laws and regulations.

• Assist the care team with developing and assessing health interventions.

• Attend ongoing training and courses to keep abreast of new developments in health care.

• Assist with securing funding for medical care as required.

• Consult with patients and family members to discuss their health problems.

• Educate patients about their condition, medication, and give them specific instructions.

• Develop a care plan to address their personal health care needs.

• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.

• Check-in on the patient regularly and evaluate and document their progress. Call Center Representative

iQor - Charlotte, NC

November 2018 to February 2020

• Completed routine transactions for customers such as opening accounts and processing payments.

• Accommodated callers with special needs such as language interpretation and call escalation to specific departments.

• Offered actionable solutions for customer concerns by following internal database prompts and company scripts.

• Safeguarded customer data by observing all information security policies and confidentiality guidelines.

• Accepted and processed applications for new services.

• Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems.

• Met inbound customer needs while maintaining strict performance targets.

• Referred unresolved customer grievances to designated departments for further investigation.

• Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

• Completed inquiries and followed up with customers to share findings and offer solutions.

• Helped improve processes and products by relaying customer feedback. Shift Leader

Pizza Hut - Charlotte, NC

January 2017 to March 2019

• Offered guests and staff safe environment by strictly enforcing company rules.

• Prepared reports detailing shift activities to keep management looped in on shift operations.

• Maintained awareness of customer activities good relations with high-value customers.

• Implemented solutions or resolved credit issues with customers.

• Reviewed customer play and issued complementary services to maintain customer loyalty.

• Developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals.

• Reviewed accounts daily to determine the areas in need of improvement and strategies for correcting faults.

• Resolved or escalated business problems to keep operations moving smoothly.

• Communicated regularly with external and internal customers to understand and meet their needs. Education

High school diploma or GED

North Mecklenburg High School - Charlotte, NC

August 2017 to June 2018

Skills

• Calibration

• Fabrication

• ISO 9001

• Non-destructive Testing

• Process Improvement

• Quality Assurance

• Quality Inspection

• Quality Management

• Quality Audits

• Supply Chain

• Root Cause Analysis

• Internal Audits

• Hotel experience

• Cleaning

• Leadership

• Manufacturing

• Data collection

• Inventory control

• Retail sales

• Customer service (5 years)

• Communication skills

• Epic

• Medical terminology

• Plastics injection molding

• Supply chain (3 years)

• Logistics

Certifications and Licenses

Forklift Certification

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