Marketing Manager Customer Service

J. Andre Hairston

540-***-**** *.*************.**@*****.***

Objective

To obtain employment in Sales Professional/Customer Services

Experience

**** – 2018, Hytorc Independent contractor Western Area Manager of Virginia

Expanded business and ensured growth of Clientele

Work in a protected territory and sell our bolting systems and accessories to industrial, commercial and institutional clients

They provided full product training and world class support

2016-2017, Sam’s Club, Bluefield, VA Assistant Marketing Manager

Exceed sales and profit goals by up 8%and 12% respectively,from first year of managing

Met workforce budget for the Club first time in 3 years

Awarded Assistant Marketing Manager of the year 2017

Received high evaluation score for store audits, quality control and mystery shop above 90%

Introduced 4 new schemes to boost business in the club and plus engagement and moral with customer base and employees

Hired and Trained 15 staff and reduced turnover by 5% in 1year by hiring within the Club.

2015-2016, Aaron Rental Roanoke, VA Sales Manager-Eastern Territory

• Conduct daily in-store store promotions

• Design and maintain promotions to increase traffic and revenue

• Perform daily/weekly production figures

• Oversee GSR, salespersons and delivery drivers

Accomplishments:

Drove Mountain East Territory to #1 in Sales Achieved customer service count from 978 to 1017 in 6 months Earned store of the month 3 months in row Recognized #1 producer of sales

2004-2014, JA Masonry, Roanoke, VA Outside Sales Manager

• Expanded business and ensured growth of clientele

• Supervised 10 salesmen for masonry services, residential, business, commercial to inquire new business

• Generated revenue of 1.2 million in 5 years

• Expanded contractors base by 25 new companies over 10 years

• Cut marketing cost by establishing a webpage and social media page

1999-2003, Men’s Wearhouse, Roanoke, VA Manager

Purchase consultant, inventory management

Scheduling operations bank deposits

Number one in sales - 5000.00-7000.00 per week

Exceeded sales and profit goals by 4%

2003-2004, Highpoint, NC, Rose’s Furniture Buyer and Store Manager

Co-Manager

Wal-

Customer service, routed incoming calls, composed documents as needed for manager using Microsoft office, entered time and parts orders, performed general office duties

Dispatched and supervised 16 field technicians, ordered parts, opened, closed, and invoiced work orders using AS400 system

Entered and assisted in processing oil samples, replenished lab supplies as needed for testing using AS400

Analyze company metric and maximize resources

Lead team to deliver maximum sales results

Ensure through team motivation excellent customer service and direct selling

Understand and maintain company policies and procedures

Education

William High School William Fleming Vocational - Brick and Stone

Masonry Journeyman National Business College - Business and

Marketing Hospitality Winston-Salem State University - Business

Marketing/Business Admin Major/BA Degree

References available upon request

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