Taquilla Spencer

Cleveland, OH ***** ad4fnz@r.postjobfree.com 216-***-****

PROFESSIONAL EXPERIENCE

Cuyahoga Hills Correctional Facility Youth Specialist 10/23-01/24

Supervise youths, provide safety and security.

Observe behavior and social interaction of youth.

Escort youths through the facility

Your Every Need Residential 07/23-10/23

Provided care to those with physical disabilities, including cooking, cleaning and medication management.

Organized client information and maintained daily notes.

Participated in weekly staff and supervisory meetings.

Giant Eagle SR. Support Specialist Rep Coordinator 03/23-07/23

Managed outbound calls for retail warehouse deliveries and store locations. Provide follow-up to ensure customer satisfaction and support requirements are met. Coordinate delivery schedules with warehouse distribution to retail locations. Maintain reporting and filing for department audits and management communication

Cuyahoga County Correctional Officer 12/22-03/23

Observe inmates behavior.

Report unusual incidents orally and through documentation.

Escort inmates through the facility.

SR. Support Specialist Rep/ Coordinator 8/2022- 12/22

Giant Eagle-Cleveland,OH

●Managed outbound calls for retail warehouse deliveries and store locations.

●Provide follow-up to ensure customer satisfaction and support requirements are met.

●Coordinate delivery schedules with warehouse distribution to retail locations.

●Maintain reporting and filing for department audits and management communication.

Customer Service Coordinator 12/2021-8/2022

Total Quality Logistics- Independence,OH

●Responsible for providing unparalleled service to TQL’s transportation partners worked alongside the best Customer Service team in the industry, receiving phone calls to assist TQL carriers with any problems or questions.

●Provide excellent customer service to TQL’s carrier base. Helped resolve shipping issues with a high level of professionalism.

●Work with insurance companies to verify expiration dates for cargo and liability insurance.

●Document and manage all tasks in our internal systems.

●Communicate directly with the sales team when necessary.

Direct Support Professional 2020-2021

Our Lady Of The Wayside-Avon,OH

●Aids consumers in developing and maintaining daily living skills

● promoting independence, hygiene (i.e. bathing, toileting, dental care), appearance (i.e. care of clothing, laundry, appropriate dress, etc.), behavior (i.e. appropriate responses/actions with others including other consumers and the public)

● proper diet/eating habits, the preparation of meals, and safety (fire drills, first aid techniques).

Sales Representative 5/2017-12/2017

Lincoln Heritage Life Insurance -Cleveland, OH

●Provided life insurance sales to clients. Scheduled appointments with clients.

●Educated clients on insurance policies.

●Maintained paperwork and entered information on computer systems, in accordance with business policies.

●Provided follow-up appointments to ensure client satisfaction.

● Participated in weekly staff meetings.

Education/Certification

Continental Academy 2005

General studies -Diploma

Licensed Insurance Agent, April 2017-August 2019

Skills

Call Center Specialist

Reporting / Filing

Problem Solving Skills

Coordinating / Scheduling

Microsoft Experience

Team Lead Experience

Insurance Sales

Excellent Communication

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