Eric Hinchman

Jacksonville, FL 812-***-**** ad4fnd@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced Project / Operations Manager with 16 years of leadership experience with the same company, leading cross-functional teams and managing complex MRO projects in the Multi-Family vertical market. A driven Manager capable in all phases of project management, delivering projects on time, within budget, and to the complete satisfaction of stakeholders.

EXPERIENCE

Project Consultant Jacksonville, FL 5/23 – Present

Contract Project Consultant, currently engaging with companies to streamline operations & processes, project management, and IMS & inventory management within the Multifamily market.

Sr. Project Manager / Sales Manager THD Pro – Stockwise / HD Supply Jacksonville, FL 1/15 – 1/23

Pioneered and grew a transformative IM program, delivering $65MM+ annual revenue in 8 years; supervised 35 direct and 4 indirect reports, cultivating a high-performance ethos while ensuring strategic alignment, coherence, and sustained growth.

Led a team of professionals to adeptly implement 1200+ Shop Program setups for 30+ key Chain Customers, resulting in an impressive 80% revenue surge and enhanced market positioning.

Guided the talent acquisition strategy for the SMP Team, overseeing recruitment, hiring, training initiatives and mentorship programs that cultivated a high-performing Team, driving a 30% increase in project efficiency YoY.

Crafted and presented high-impact value propositions to multi-family customers, elevating awareness, and driving a 10% increase in market share through improved customer adoption of tailored solutions.

Orchestrated comprehensive report generation, data-driven strategies, and analysis across 10+ dimensions to optimize program efficacy, resulting in exceptional growth and operational efficiencies YoY.

Developed a thorough quality control process, attaining a 98% success rate in exceeding client expectations and meeting project milestones, upheld stringent quality standards, ensuring optimal client satisfaction and project success.

Engineered the development and fine-tuning of contractual documentation with THD Legal, enhancing clarity and reducing ambiguity in contract terms, revamped contract negotiation process and improved stakeholder satisfaction by reducing contract turnaround time by 40%.

Directed the successful completion of approximately 8 weekly nationwide projects within the Multi-Family market utilizing PMP/Agile methods, while driving a 35% improvement in project efficiency and maintaining a yearly 23% under-budget project delivery rate.

Project Manager Interline Brands - Stockwise (a subsidiary of Home Depot) Jacksonville, FL 10/13 – 1/15

Managed the development of the Shop Program, leading a dedicated Team of Program Specialists to drive sales growth resulting in a substantial 80% increase in revenue across 3 key national Multi-Family accounts.

Directed the creation and management of detailed project plans encompassing timelines, milestones, and resource allocation for concurrent nationwide projects; instrumental in achieving a 25% increase in resource utilization efficiency while increasing cross-functional collaboration.

Implemented a robust project governance framework by steering status update meetings, analyzing progress, and communicating risks to executive stakeholders; ensured project integrity and alignment with organizational objectives.

Orchestrated strategic partnerships with key stakeholders across Merchandising, Supply Chain Ops, Accounting, Legal, Marketing and Sales Leadership to increase sales revenue and ensure seamless operational alignment.

Led and developed the design & implementation of tailored supply chain solutions for the Multi-Family & Renovation market, resulting in a 30% increase in operational efficiency and a 97% reduction in lead time for product delivery.

Product Manager Interline Brands Inc. - Merchandising Jacksonville, FL 4/12 – 10/13

Controlled the merchandising management, development, & growth of a $30MM+ Plumbing Repair Parts Category.

Facilitated vendor negotiations with both international and domestic suppliers, negotiating costs resulting in a 15% increase in sales volumes, and 11% gain in profit margins with product category.

Initiated a cohesive partnership with Marketing, Sales, Inventory Management, and Account Managers to craft progressive strategies for new product launches and brand positioning.

Crafted the formulation & optimization of performance objectives for vendor service levels, resulting in improvement in supplier relationships and service quality metrics.

Product Development Manager Interline Brands Inc. - Supply Chain Services Jacksonville, FL 8/10 – 4/12

Led the development and execution of a compelling Monthly Newsletter driven by data insights, focusing on sales strategies, new product inclusions, disco merchandise, and industry trends, realizing a notable 31% uptick in clickthrough rates and a significant 22% sales enhancement on the featured products.

Directed a comprehensive review of Merchant partnerships utilizing report insights to identify top performing permanent stock products within regionally specialty programs to roll-out nationwide, bolstering customer loyalty through enhanced product offerings.

Project Consultant Interline Brands Inc. - Supply Chain Services Jacksonville, FL 3/10 – 8/10

Conducted specialized training sessions for Inventory Control Specialists, focusing on optimizing sales strategies and immersive training on ERP system, driving a 15% increase in average order value and a 48% decrease in number of generated invoices.

Evaluated, screened, interviewed, and recommended 10 high-caliber ICS candidates for recruitment, achieving an increase in customer retention and satisfaction with a 25% improvement in Net Promoter Score.

Inventory Control Specialist Interline Brands Inc. - Supply Chain Services Jacksonville, FL 1/07 – 3/10

Guided the day-to-day sales and operational oversight managing $2MM+ in annual revenue in a Vendor Managed Inventory system, streamlining processes and enhancing efficiency for the Trades vertical.

While embedded with customer, optimized supply chain operations and lean overhead strategies, engaged client relations at every organizational tier delivering a $200k sales boost annually.

Initiated compelling sales dialogues, introduced innovative product offerings, and executed comprehensive competitive evaluations to engage customers to drive spending and market SOW.

SKILLS

Project Management / Operations Product Management Vendor Management KPIs Analysis

Inventory Management Strategic Partnership Development Full suite of Microsoft Ops

EDUCATION

Bachelor of Science: Casino & Resort Management

New Mexico State University, Las Cruces, NM

Master of Information Science

Indiana University Bloomington, Bloomington, IN

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