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Customer Service Data Entry

Location:
Atlanta, GA
Posted:
March 19, 2024

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Resume:

LA Larika Amey

340-***-**** E: ad4fmu@r.postjobfree.com

Atlanta, GA 30032

PROFESSIONAL

SUMMARY

General worker with experience performing variety of technical tasks relative to assigned areas of responsibility. Maintains cleanliness of work area, counting materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Reliable Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms, and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Skilled at managing supplies, cleaning work areas and monitoring safety concerns in the interests of children and team members. Familiar with managing housekeeping needs, maintaining documentation and planning different events. Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level. Knowledgeable about cultivating long-lasting relationships with children, team members and families to build support networks and enhance quality of care. Trained in first aid and CPR procedures.

SKILLS Scheduling

Shipping and Receiving

Cleaning

Assembly and Production

Order Picking and Processing

Math

Unloading Cargo

Process Optimization

Packaging

Materials Handling and Transport

Logistics

Adaptability

Check cashing

Customer Relations

Cash Handling

Social and Academic

Development

Teaching

Lesson Planning

Food Preparation

Filing

Meal Preparation

Operations Support

Loading and unloading

Warehouse Logistics

Stocking

Stock management

Warehousing functions

Retail materials management

Order fulfillment

Customer-oriented

Process improvement

Business operations

Stocking and Replenishing

Point of Sale Knowledge

POS Systems

Liquor Law Compliance

Identification Checks

Drawer Management

Cash Drawer Management

Bagging and Packaging

Merchandise Restocking

Product and Service Sales

Cash Register Operation

ID Verification

Refund Handling

Customer assistance

Payment collection

Cash register operations

Security Monitoring

Coaching and mentoring

Refunds and exchanges

Inventorying products

Cleaning procedures

Customer direction

Payments posting

Point-of-sale system operation

Cash register skills

Good telephone etiquette

Money handling

Payment accepting

Monetary transactions

Cleanliness

Payment processing

Order taking

Price changes

Checkout consistency

Allergy Management

Performance Improvement

Meal Serving

Child Protection

Educational Programs

Emotional Support

Educational Games

ADLs Assistance

Early childhood development

Activities planning

Care Planning

Food handling preparation

Field trip facilitation

Nutrition knowledge

Special-needs childcare

Child nutrition expert

Behavioral disorders

Social services knowledge

Summer camp counselor

Child psychology knowledge

At-home daycare professional

Parent Communication

Lifting and sorting

Environmentally Controlled

Storage

Warehouse environment safety

Labeling and boxing

Purchase order verification

Supervision

Shipping and receiving

Assembly and production

Office administration

Customer and client relations

Mail handling

Professional demeanor

Transcription and dictation

Security awareness

Sorting and labeling

Multi-line Telephone Systems

Staff Management

Business administration

Travel planning

Shorthand writing

Database administration

Documentation and reporting

Question responses

Computer proficiency

Purchase assistance

Bookkeeping

Correspondence distribution

Team management

Problem resolution

Relationship development

WORK HISTORY WAREHOUSE WORKER 02/2019 to 10/2020

Staffmark Atlanta, GA

Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.

Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

Loaded, unloaded and moved material to and from storage and production areas.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Recorded information, shortages and discrepancies to keep records current and accurate.

Transferred inventory to and from target destinations using forklifts and other transportation vehicles.

Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Wrapped pallets in shrink wrap prior to loading.

Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.

Kept warehouse stations and equipment in good working order in line with OSHA requirements.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free. Maintained accurate inventory records to provide data for use in audits and completion of order requests

Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Updated daily logs with regular shift activities and incident details. Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Checked packages and merchandise for damage and quickly notified vendors to request replacements.

Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability. Operated company vehicles and heavy equipment with focus on safety and risk management.

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Identified inadequate materials and faulty equipment and brought to supervisors' attention.

Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals. LOADER AND UNLOADER 10/2019 to 09/2020

Leslie's Trucking Charlotte Amalie, USVI

Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.

Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.

Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers. Used wireless radio frequency systems and Type communication devices to communicate with colleagues.

Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.

Installed protective devices to prevent shifting or damage to items being transferred, including braces, padding and strapping. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

Coordinated daily work strategies, following oral and written instructions to properly move and ship products.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Operated moving truck safely to deliver items to destination without nicks or scratches.

Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.

Strapped items down over protective padding to secure throughout transportation.

Navigated straightest route to reduce mileage on company trucks and speed up delivery.

Arranged items at destination according to customer requests and instructions.

Surrounded items in cling film, padded blankets and tape to protect from damage.

Drove vehicles to deliver products and picked-up rejected or defective materials for return.

Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.

Kept storage areas organized, clean and secure to fully protect company assets.

Verified quantity and description of materials received by checking merchandise against packing list.

Recorded information, shortages and discrepancies to keep records current and accurate.

Used hand-held scanners and physical logs to accurately track item movements.

Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners. Assembled orders and packed items for shipment, conveying orders to shipping personnel.

DAYCARE ASSISTANT 06/2016 to 08/2018

Building Blocks Of Love Charlotte Amalie, USVI

Applied positive behavior management techniques to enhance social interactions and emotional development.

Created and implemented diverse educational strategies to boost development.

Promoted learning and social development through structured and unstructured playtime.

Used patience, skill and various behavior modification techniques to maintain order and safety.

Maintained effective schedule balance between rest periods, active play and instruction.

Monitored entrances and exits to maintain safety and organized environments.

Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Planned and implemented crafts and other activities to spark interest and enhance development.

Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Restocked supplies and personal hygiene products for use by students. Offered tutoring and mentoring to school-aged children in need of additional support.

Enforced rules and managed behavior through developmentally appropriate discipline.

Met with parents about daily activities, positive developments and issues. Provided lunchtime assistance to monitor children, assist with eating and serve food.

Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Kept notes of behavior issues, food served and medications administered to children.

Drove bus to safely pick up and drop off children from homes and field trip locations.

CASHIER 12/2017 to 07/2018

Pueblo Charlotte Amalie, GA

Processed POS transactions, including checks, cash and credit purchases or refunds.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Reviewed and resolved differences between accounting information and cash drawer.

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Assisted customers by answering questions and fulfilling requests. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Assisted customers with special services, account updates and promotional options.

Answered questions about store policies and concerns to support positive customer experiences.

Counted cash in register drawer at beginning and end of shift. Checked prices for customers and processed items sold by scanning barcodes.

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Used cash registers and POS systems to request and record customer orders and compute bills.

Reviewed weekly sales circulars and monitored price changes. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Organized and reported on financial information to document payment histories and assist with sound financial accounting. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Educated customers on promotions to enhance sales. Mentored new team members on POS system operation, customer service strategies and sales goals.

SPA RECEPTIONIST 06/2017 to 08/2017

Sugar Bay Spa And Resort Charlotte Amalie, Usvi Learned details of types of treatments and procedures in order to answer questions from spa guests.

Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports. Achieved specified sales targets by promoting special treatments, additional services, and products.

Developed relationships with guests to meet client needs and encourage repeat service.

Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.

Introduced new beauty products to consumers by informing clients about use and benefits.

Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots. Consistently kept reception area clean and tidy and maintained presence at desk area.

Listened closely to customer complaints and responded appropriately to issues.

Communicated with spa team members if clients canceled or changed appointment times.

Escorted clients to correct spa areas including treatment rooms and offices.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Kept reception area clean and neat to give visitors positive first impression. Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Collected, sorted, distributed and sent mail and packages. Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.

Received and routed business correspondence to correct departments and staff members.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Drafted professional memos, letters and marketing copy to support business objectives and growth.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping. Monitored and screened visitors to verify accessibility to inter-office personnel.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Answered inquiries and resolved or escalated issues to management personnel for problem resolution.

Routed incoming mail and messages to relevant personnel without delay. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.

Collected and distributed messages to team members and managers to support open communication and high customer service. Sorted, received and distributed mail correspondence between departments and personnel.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

EDUCATION Charlotte Amalie High, St. Thomas US Virgin Island 06/2018 Accounting And Business Management

University of The Virgin Islands, Charlotte Amalie, VI



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