Michael S. Crook

**** ********* ***, ******** *******, CO 80922

Cellular - 719-***-****

E-Mail: ad4fmq@r.postjobfree.com

OBJECTIVE

I am seeking a job that utilizes my advanced skills in computer knowledge, software and package creation, customer service, and office administration, as well as challenges my analytical, rationing, and problem-solving abilities.

SKILLS/PROFICEINCIES

Extensive experience Experienced

Epic SER creation and maintenance JavaScript and Java programming

Epic EMP (user records and templates) creation and maintenance C++ and C programming

Epic E2R creation and maintenance MySQL Database with PHP Script

Epic ECL creation and maintenance PHP, HTML, DHTML, and XML programming

Active Directory user account creation and maintenance Python scripting

Hardware installation/maintenance/troubleshooting UNIX and DOS programming

Software installation/maintenance/troubleshooting Networking (wireless and wired) setup

Microsoft Windows OS (all versions) Printer support (local and network)

Microsoft Office programs (all versions) Managerial office experience

Microsoft Outlook (all versions)

Microsoft Access (all versions)

Customer service (telephone and in-person)

Knowledge Management documentation

Social media integration with current online presence

PROFESSIONAL EXPERIENCE

Tech Support for Intuit Accounting (Arise) Colorado Springs, CO

October 2022 to present

Supporting ProSeries Tax Software for the 2022/2023 tax season

Supporting the EasyAcct Payroll and Information Return System software for the 2023/2024 tax year

Both positions were “work from home”

Systems Analyst for UCHealth Colorado Springs, CO

May 2022 to present

Epic Security Coordinator, Provider Administrator, and DC Mover

Responsible for provider terminations, name changes, and facility creations/updates

Maintaining and updating Epic Blueprints for SER records

SER creation for non-midlevel roles within the organization as well as community connect and affiliates

User Access Security for Monument Health Rapid City, South Dakota

August 2016 to May 2022

Epic Security Coordinator, Provider Administrator, and DC Mover

Responsible for account creation for Active Directory, Epic, and all other applications in use

Provision EMP records and templates, create User Roles (E2R), and Security Classes (ECL) for Epic

Provision (onboarding), maintain, and offboard Provider (SER) records for Epic

Create and maintain documentation for my workflow for my daily operating procedures

Lead the Integrated Users/Security group that consists of the security leads for the various Epic application teams

Desktop Analyst for Monument Health Rapid City, South Dakota

January 2016 to August 2016

Work with the DOS Team to replace approximately 1000-1200 PCs each fiscal year

Setup new PCs, laptops, etc as requested by various departments

Setup and troubleshoot various models of desktop and floor model printers, scanners, and label makers

Maintain and update Powershell scripts to automate various printer administration functions

Create printer documentation to assist team members and other departments in various forms of troubleshooting

Network/Desktop Administrator for the GreenTree Servicing Rapid City, South Dakota

April 2007 to January 2016

Troubleshooting network connectivity issues with PCs and VoIP telephony

Setup and troubleshooting of network printers

Troubleshoot hardware/software issues on company owned assets.

Maintain and update the PC image used in the Rapid City office

Managed and successfully completed the upgrade of numerous software/hardware upgrades in the Rapid City office

Created numerous scripts and software packages using WinBatch and Altiris

Migration from Lotus Notes to Exchange

Migration from Windows XP to Windows 7

Testing and troubleshooting new programs and applications for various departments

Lotus Notes Domino Administrator for the USDA Forest Service Boulder, Colorado

March 2005 to April 2007

L2 Domino admin support to USDA Forest Service Domino administrators on Domino, Sametime, and Quickplace servers and user administration

Provide KM documentation for administration processes and procedures

Remote administration of AIX and Windows Servers running Domino and Sametime services

IBM Technical Support for Internal and External Accounts Boulder, Colorado

August 2002 to March 2005

Working with Level 2 and Level 3 support to identify unknown solutions, including Desktop and Domino support

Software support for various applications including MS Office Suites (97, 2000, and XP), remote clients (AT&T Net client, SINE Aventail, and Cisco VPN)

Managerial experience overseeing 10+ employees in an office environment

Gateway Technical Support for Commercial End Users Colorado Springs, Colorado

March 2001 to March 2002

Troubleshot hardware/software issues with business and consumer end users

Provided tutorial support, when necessary, on various applications: Music Match, Media Player, Easy CD Creator, PC Doctor, MS Outlook, Norton Antivirus, McAfee Antivirus, and other commercial software

Received numerous technical and service awards and letters (available upon request)

Web Design, Social Media, & Consulting with EHP Designs Nationwide, USA

February 1998 to present

Create/design/maintain numerous websites

Incorporate web security, HTML, PHP, Access, JavaScript, multimedia, etc

Progressive training in Microsoft Operating Systems and multiple software platforms

Current managed sites online: ehpdesigns.com/portfolio

EDUCATION

Security Coordinator

Epic, 2016-present

Provider Administrator

Epic, 2016-present

Data Courier Mover

Epic, 2017-present

Associate of Science degree work in Information Systems Programming

Denver Technical College, Colorado Springs, CO 2000-2002

Bachelor of Science degree work in Computer Science

Colorado State University, Fort Collins, CO 1999-2000

Bachelor of Science degree work in Computer Science

Florida State University, Tallahassee, FL 1998-1999

PERSONAL ACHIEVEMENTS

Eagle Scout (Boy Scouts of America)

Class of 1995

VP of Marketing and Publicity for the Black Hills Area Council (Boy Scouts of America)

Dec 2013 – May 2022

Professional and personal references available upon request

Contact this candidate