professional summary

experience

Raleigh, North Carolina 27604

984-***-****

W: ad4fml@r.postjobfree.com

Opening and Closing Coordination

Customer Service Management

Staff Oversight

Drawer Counting

Task Delegation

Cash Handling Accuracy

Alarm Systems

Front End Operations

skills

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amya

perry

a p

A trusted Key Holder trained in maintaining a organized, clean, and safe work areas with diligent attention to important details. Dedicated with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Family Fare BP Gas Station Knightdale, North Carolina October 2023 - December 2023

Key Holder/ Customer Service Representative

Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement.

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Protected security of cash, inventory and other company assets with strict adherence to company procedure.

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• Handled store opening and closing with consistent attention to established requirements.

• Maintained store cleanliness and assisted management with operational tasks.

• Enhanced customer satisfaction by enforcing service-oriented policies. Food Lion Raleigh, North Carolina

March 2023 - October 2023

Head Cashier

• Worked with store managers to evaluate cashier staffing needs and identify coverage gaps.

• Operated POS systems to process payments, verify pricing and monitor stock levels.

• Cross-trained additional employees and adapted workflows to meet current needs.

• Answered incoming telephone calls to provide information and respond to questions. Preserved appearance of checkout area, directing cashiers through restocking and shelf resets.

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• Resolved customer complaints with tact to achieve full satisfaction. Banter by Piercing Pagoda Raleigh, North Carolina October 2022 - March 2023

Seasonal Sales Associate/ Key Holder

• Built attractive displays and merchandised products.

• Managed multiple tasks simultaneously while meeting deadlines.

• Resolved customer concerns using strong communication and conflict management skills.

• Delivered consistent service to develop customer base.

• Secured consistent customer sales with knowledgeable, friendly support.

• Kept product dispalys presentable with resets.

education

language

volunteer

Certification - Esthetics

Wake Technical Community College, Raleigh, North Carolina June 2024

English - Native Spanish - Intermediate

Highland Creek Kindercare Raleigh, North Carlina December 2023 - January 2024

Daycare Assistant

Planned or guided developmentally appropriate activities to build skills and encourage exploration.

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• Cleaned and sanitized play areas, surfaces and toys to prevent germ spread.

• Supervised children and redirected inappropriate behavior. Fostered safe and welcoming environment, proactively addressing safety hazards to minimize risks.

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Maintained records for attendance, behavior and other activity in alignment with facility requirements.

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Communicated openly and appropriately to build positive rapport with children, parents and staff.

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