Ken Dinshaw 647-***-**** ad4fmk@r.postjobfree.com
https://www.linkedin.com/in/ken-dinshaw-1535729/
PROFESSIONAL OVERVIEW
Business System Analyst with Quality Assurance
Creation of Business Requirements Documents (BRD), Integrated Requirement Document (IRD), Software Requirement Specs (SRS), Data Mapping, Implementation strategies, QA documents,
Contribute towards implementation of upgraded new systems, upgraded systems, new or augmented data warehouses, reports and extracts, infrastructure modifications, retirement of legacy systems and how various user groups are affected by the change.
Able to follow and contribute to Agile, Iterative and Waterfall methodologies
Communicate clearly and effectively with tech leads, development, and various levels of stakeholders
LINES OF BUSINESS
Excellent knowledge of Capital Markets, Wealth Management, Investments, Fixed Income, Equities, Mutual Fund Products, Credit Risk, Liquidity Risk, Market Risk, Custody, Lending, AML and Insurance products
Excellent knowledge of retail banking and retail lending products (Loans, Mortgages, Credit Cards)
Experienced with SWIFT Electronic Funds Transfers (MT0xx through MT9xx)
Excellent knowledge of Trade Life Cycle, Call Centre, Insurance, Debit and Credit Card processing
Experienced in compliance / regulatory initiatives (CDIC, IIROC, FATCA, BASEL, OSFI, CRM2, OSC, CASL)
Credit Card Statement Composition, Banking Statements, Cheque Processing, Trade Confirm Composition, Tax Slips, and Letters, Cheque Processing, Lockbox Remittance and related workflows
DOCUMENTATION
Research and document business and system requirements along with change management in a well-defined manner for stakeholders, development and QA teams
Provide support for Front, Middle and Back offices in Capital Markets and Wealth Management using the Trade Lifecycle along with Cash Management, Treasury Operations, Book of Record, and T+1 Settlements
Collaborate across cross functional teams including business leaders and staff, application development and technology teams, vendors to ensure that business requirements are clear and understood
Documentation of Current and Future State(s)
ANALYSIS SKILLS
Use Cases
User Stories
Requirements Traceability Matrix
Requirements / Specification documentation
Data Flows / Workflow Monitoring
Business / Technical Process Mapping (Visio)
Gap Analysis
Data Extraction / Data Analysis / Data Mapping
SQL Queries
Reverse Engineering / Re-engineering
Streamlining and Process Improvement
JAD Sessions
SOFTWARE APPLICATIONS
MS Office Suite (Word, Excel, Visio)/ SharePoint
Securities Brokering with Straight Thru Processing
MS Teams
JIRA / Confluence
SQL
Top Team
HP Quality Center (HPQC) / HPALM
Bloomberg, Reuters
BaNCS Custody System
SWIFT Messaging / Wire Transfers
Bond One (formerly DSTS)
Application Program Interface (API)
iFAST / Corfax
FORMAL EDUCATION
Software Development–College Diploma
CFA Level One
Canadian Securities Course
Economics – Bachelor of Arts Degree
Political Science–Bachelor of Arts Degree
Institute for Computer Studies
Institute of Chartered Financial Analysts
Canadian Securities Institute
York
McMaster
Ken Dinshaw ad4fmk@r.postjobfree.com 647-***-****
TD Canadian Personal Banking / December 2023 – March 2024
Senior Business Systems Analyst (Contract)
Home Ownership Customer Journey / Technology Platforms
Create / Update JIRA with Themes, Epics, Stories following rigid templates
Hosted or Co-Hosted user group meeting to create / update mortgage policies
Hosted or Co-Hosted user group meeting to gather technology requirements
Created Visio process maps, decision flows, context diagrams
Created High Level Requirements and Detailed Level Requirements
Worked user groups, technology, architecture
Created and reviewed change management documents for management, users, developers and quality assurance
TD Wealth / March 2022 – December 2023
Senior Business Systems Analyst (Contract)
Direct Investing / Order Management / Trade Management / Kyndryl BoR
Documenting user stories for enhancement of new features for Business Stakeholders for an NDA initiative
Creating / Updating process maps and context diagrams
Review requirements with business, development and Quality Engineering to ensure business requirements are met.
Provide feedback on various documents
Provide input to problem resolution.
Inputting user stories in JIRA for development and Quality Engineering analysis
Documented order flow management
Documented Trade flow management Lifecycle
Initiated change management documents for reviews, updates, and approvals
Attend and contribute to scrum sessions
Requirements and Solution Matrix analysis for user consumption
Managing Project Change Requests
Achievements:
Gathered large amount of knowledge of Wealth Management Line of business
Acquired knowledge on Orders, Trade Management, Trade Processing, Approval and Rejection process of orders and trades
Acquired knowledge of FIX communication
Kyndryl / IBM SIS Nov 2020-March 2022
Senior Business Systems Analyst (Contract)
Security Industry Services
Primarily focused on migration project for managing Entitlements from legacy (Mainframe - Cobol) to vendor-based windows system
Led or co-led requirements session for one or more mid office / back-office groups of major Canadian banks
Data mapping of datasets and copybooks and also from numerous XML files
Created / Updated Visio diagrams for process mapping
Facilitated or contributed to meetings, discussions regarding the numerous Entitlement Types (cash dividend, security dividend, cash and stock dividend, spinoffs, conversion)
Data source analysis (CDS, DTSS, Internal)
Determined regulatory requirements where applicable
Updated required change management materials for end users, developers and quality assurance groups
Achievements:
Gathered large amount of knowledge of Entitlements business
Digitization of consumer credit card application and related workflows
Ken Dinshaw ad4fmk@r.postjobfree.com 647-***-****
CIBC March 2019 – May 2020
Senior Business Systems Analyst (Contract)
Remote Banking and Shared Services (RBSS)
Primarily focused on Enterprise Customer Information Facility (ECIF) and how this system’s customer reference data interacted with internal and external systems.
Reviewed several BRDs and translated them into systems requirements using Agile User Stories and Confluence
Led or co-led requirements sessions
Created or updated Use Cases as required
Created / Updated Visio diagrams
Interacted with Card Products, Payment Hub, Payment Modernization, Online Banking and ATM areas
Reviewing Canadian Anti-Money Laundering Legislation for consumer products (CAMLR)
Achievements:
Gathered large amount of knowledge of APIs
Reviewed detailed processes of payment hub, Customer Reference Information
Symcor April 2017 – Dec 2018
Senior Business Systems Analyst (Contract)
Operational Migration and Legacy System Retirement
Documented details of various client document inventories, including Credit Card Statements, Monthly Client Statements (with and without cheque images), Tax Forms and Letters on legacy platform that required platform migration
Authored or co-authored BRDs and created document mock-ups with annotated details for end client and internal use.
Created process maps with swimlanes, context diagrams
Data Mapping fields from client file raw data file to finished product for API access
Process Re-engineering
New Core Platform System
Utilized Agile methodology to document infrastructure requirements from Operations team and third-party vendor for Monitoring and Control Interface of print production, statement archiving and client file return
Created BRDs for Production Summary Report and Billing Reports for each client for use by Operations team
Authored requirements using Agile and JIRA for ‘Batch Cheque Extract’ service and its complete end to end automation for workflow, workflow monitoring and workflow rules beginning with incoming client file to ETL, Image Request (csv file) Cheque Image Retrieval, (tiff file) Statement Composition (xml file), Emit (Print, AFP, PDF format) and Packaged Return File to end client or archive
Utilized JSON and XML files
System load balancing and firewall requirements
Reviewed Lockbox Remittance requirements and provided input
Documented Epics, Requirements and maintained Product Backlog in JIRA.
Creation of Use Cases and User Story writing
System Testing
Client Change Requests
Reviewed client change requests and provided estimates on required work.
Initiated document updates to include new Digital Assets and Enterprise Content Management
Updated BRD according to change request for client review and approval
Co-ordinated and arrange meetings with internal team, internal clients, external clients
Achievements:
Created Workflow Monitoring logic
Gathered detailed processes of credit card and banking statements, cheque processing, creation, tax forms, and letters
Assisted with APIs requirement
Lockbox Remittance knowledge
Ken Dinshaw ad4fmk@r.postjobfree.com 647-***-****
Broadridge Feb 2016 – Dec 2016
Senior Business Systems Analyst (Contract)
CRM2 / Trade Confirmation Revisions / Document Fulfillment / Reporting
Document business requirements of Wealth Management Divisions of major Canadian Bank
Created several mockups of trade confirmations displaying Term Deposits, Equities, Fixed Income, Mutual Funds, and Options transactions
Collaborate and communicate with client, trade confirmation composition partner, development teams, print partner and electronic archiving facilities.
Review of composition files sent to print vendor
Utilized Security Master Data, Reference Data (CUSIP and ISIN), Customer Data and Transaction Data, Digital Images, and Content
Analysis and documentation of data acquisition data specifications, data analysis, data cleansing, data transformation
Documentation of business rules for all lines of business within Wealth Management division
Creation of business rules for each and every field on trade confirmation for equities, fixed income, options, mutual funds.
Contribute to resolution of business and system issues
Extracted transaction data using SQL
Create / Update Visio diagrams
Achievements:
Acquired detailed and in-depth exposure to the creation of Trade Confirmation and related processes
Engaged in multiple initiatives concurrently.
Manulife Securities Jan 2015 – Jan 2016
Senior Business Systems Analyst (Contract)
Manulife Online Trading Platform
Creation of several business and technical requirement documents revolving around Manulife’s new line of business for Wealth Management
Followed Trade Lifecyle for transactions of various investment products
Cash management process enhancements
Treasury Operations analysis / implementation
Gathered requirements and created Business Requirement Documents for ‘User Access Control’ for CSRs, and IRs,
Scheduler Requirements for file transmission and acquisition, Reporting Requirements for Compliance, Operations, Risk Management, Anti-Money Laundering, Possible Terrorism Funding
Gathered and documented technical requirements for ‘Managed File Transfer Protocol’ (MFT)
Ensured correct processing for Fixed Income, Equities, and Mutual Funds Registration of several domain and website names for Manulife Securities
Creation of process maps, context diagrams for client onboarding
GUI requirements and analysis
Utilized Security Reference Data, Customer Master Reference Data and Transaction Data
Created excel macros for testing of PnL (Profit and Loss) against trading system
Data extraction and data analysis using SQL
Utilized HPALM for requirement and bug fixes
Achievements:
Authored several documents relating to new online trading system
Workflow Monitoring for Trade Lifecycle
OSC Compliance
Creation of business requirements document for OSC legislation relating to F-class investment products held within fee based advisory accounts
Documented necessary changes for in-house application to capture updates and modifications
Highlighted procedural changes for operations area to ensure advisory fee exclusion where applicable
Documented necessary changes for in-house application to capture modifications, updates and data remediation
Achievements:
Enhanced knowledge Wealth Management and various pieces of OSC legislation
Ken Dinshaw ad4fmk@r.postjobfree.com 647-***-****
Adastra at CIBC Wealth Management Technology Nov 2013 – Dec 2014
Senior Business Analyst (Contract)
Enterprise Content Management – Wealth Electronic Document Solution
Gathered business requirements for migration of client documents from legacy storage system to new ASP storage
Translate business requirements into functional and non-functional requirements
Creation of Use Cases from Business Requirements Document
Liaised with various groups on project status
Achievements:
Acquired knowledge of Wealth Management retail client statements
CRM2
Analysis of pricing sources, market pricing hierarchy, and how they were displayed in retail client statements
Created Business requirements document for Private Wealth Management division of CIBC
Creation of process maps and data flows
Achievements:
Acquired knowledge of complex legislation for retail client statements
Royal Bank of Canada Sept 2010 – Apr 2011
Senior Business Analyst (Contract)
Corporate Treasury BASEL III
Contributed to initiatives relating to developing, communicating, validating and implementing Liquidity Risk, Credit Risk and Market Risk measures methodology for BASEL III
Determine and document business rules for Extract, Transform and Load process (ETL)
Data source extraction using SQL
Data analysis of capital market products sourced from various capital market systems for liquidity assessment
Analysis for Trading Credit, Credit Risk, Collateral Risk, Counterparty Risk
Achievements:
Completed and assisted several data flow diagrams and business process maps
Assisted in determining business process optimization
Scotiabank - Aug 2009 – Aug 2010
Senior Business Systems Analyst (Contract)
Enterprise Data Warehouse
Contributed to initiatives relating to various business lines including, ScotiaLife Insurance Call Centre, Retail Fixed Income, Corporate and Retail Lending, Visa Credit products, Mortgages, Consumer Loyalty
Contributed to P&C (property and casualty) operational workflow and product discussions
Determine and document business rules for Extract, Transform and Load process (ETL)
Performed data source analysis for development and data architects
Drill down and Data Mining of summarized data
Data extraction and analysis with SQL
Achievements:
Led or co-led sessions for reverse engineering and re-engineering business processes.