Sumalatha Ganga Mail: ad4fmd@r.postjobfree.com

Mobile: +1-248-***-****

A dedicated and results-oriented Salesforce professional with 12.5 years of experience in implementing, customizing, and managing Salesforce solutions. Seeking to leverage expertise in Salesforce administration, configuration, and development to contribute effectively to organization’s success.

Professional Summary:

Strong understanding of Salesforce architecture, data model, and security model.

Proficient in Salesforce administration, configuration, customization, and development.

Experience in designing and implementing Salesforce solutions to meet business requirements.

Skilled in Salesforce Lightning Web Components, Apex, Visualforce, and Salesforce integrations.

Have experience in Sales cloud, Service cloud and Experience cloud.

Have knowledge on Financial Services cloud.

Excellent communication and problem-solving skills with a proven ability to work effectively in cross-functional teams.

Have experience in implementing Einstein Bots and integration and setup softphone CTI like Genesys with Gryphon integration.

Skills:

Salesforce Administration

Salesforce Configuration

Salesforce Customization

Salesforce Development (Apex, Visualforce, Aura & LWC Components)

Salesforce Integration

Data Management

Process Automation

Problem Solving

Communication Skills

Team Collaboration

Education Qualification

MCA (Master of Computer Applications) from JNT University.

LinkedIn Profile: https://www.linkedin.com/in/sumalatha-ganga-40257093/

Trailblazer Profile: https://www.salesforce.com/trailblazer/sumag12

Experience:

Project #1

Project : Sunlight Financial Services

Team Size : 13

Role : Senior Developer

Time Frame : Jun-2019 to till Date

Location : Charlotte, NC,USA

Description:

Sunlight Financial provides consumer loans to finance the purchase of residential solar systems, allowing customers to realize the benefits of system ownership. Sunlight Financial (SLF) technology platform integrates software solutions into a cohesive service offering for channel partners, homeowners, and financing partners.

The Loan Origination System (LOS) provides installers and homeowners with the online tools to manage home improvements from sale through to funding. Designed flexible API platform to ease integration from multiple installer’s robust system design, quoting and proposal tools to support installers who don’t have their own proprietary solution.

Responsibilities:

Understanding the requirements and picking knowledge of the system.

Used force.com developer toolkit including Visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.

Developed custom view pages for knowledge articles.

Community building for the customers.

Implemented Einstein Bots for installers within the portal.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages.

Developed processes and API’s as part of Boomi Configuration.

Integrated third party systems with salesforce like box.com, DocuSign, eOriginal, Smart communications, Dell Boomi and AWS.

Developed pages in SKUID and custom visual force pages.

Developed an integrated CRM application.

Project #2

Project : Oppenheimer Funds Prod Support Module

Team Size : 3

Role : Senior Developer

Time Frame : Jun-2018 to Jun 2019

Location : Hyderabad, Telangana, India

Description:

OFI Global is looking to migrate current Salesforce.com Org to Lightning Experience to increase agility & speed to market. The targeted Salesforce Org is used by 560+ users in 2 geographies (US and EMEA) to manage accounts, leads, opportunities, contacts, cases, activities and no. of additional custom entities.

This org has been developed primarily in Salesforce classic.

Development is iterative across 9 Sprints. Lightning Migration team developed the changes in the Salesforce Sandbox and code was pushed to Integration sandbox. Deployment to Integration Salesforce environment will be handled by Lightning team by using ANT. Parallelly we do enhancements to the existing Project to reach the business needs.

Responsibilities:

Having Hand-off call from onshore team and take the updates for their day if any.

Check the Jira Board for the stories assigned.

Start analysis for the new stories. Once done with analysis, move the story from analysis to Development and start working on it.

Using force.com developer toolkit including Visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

As we are working in Agile model, we will be having the scrum calls and sprint planning, retrospective meeting as per the schedule.

Based on the Priority will take the stories and deliver to PROD environment.

Deployed code and configuration across sandboxes and production using Change Sets.

Finally, Day ends with Hand-off call with onshore team.

Project #3

Project : B2B Digital Services (Canon)

Team Size : 5

Role : Senior Developer

Time Frame : Sep-2017 to May2018

Location : Hyderabad, Telangana, India

Description:

Canon Europe Sales/Marketing, B2B Digital is providing the solutions/services to the Canon Partner users and Customer users and giving lightening view of Content and knowledge Modules. Canon Printer specifications and knowledge articles will be issued on products.

Key Features

Integrations, lightning enabled Knowledge Management & CRM Content.

Responsibilities:

Understanding the requirements and picking knowledge of the system.

Used force.com developer toolkit including apex controllers and apex triggers to develop custom business logic.

Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.

Enabled lighting knowledge articles.

Community building for the customers and partners.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages.

Deployed code and configuration across sandboxes and production using Continuous deployment and through IntelliJ and Source Tree.

Project #4

Project : Service Ops (Farmers Insurance)

Team Size : 7

Role : Senior Developer

Time Frame : Mar 2017 to Sep 2017

Location : Hyderabad, Telangana, India

Description:

Service Ops has two modules knowledge management & Service Request management. And it is completely depends on service cloud. In service ops, Revamps the way Farmers serves it’s customers by providing a 360 view to its agents about customer policy details and support by implementing KCS methodology.

Key Features

Knowledge management with custom view pages.

Email-to-case, web-to-case and Live agent etc..

Responsibilities:

Understanding the requirements and picking knowledge of the system.

Used force.com developer toolkit including Visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.

Developed custom view pages for knowledge articles.

Community building for the customers.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages.

Deployed code and configuration across sandboxes and production using Change Sets and through Eclipse.

Project #5

Project : Valvoline-Sales cloud module

Team Size : 4

Role : Technical Developer

Time Frame : Nov 2016 to Mar 2017

Location : Hyderabad, Telangana, India

Description:

Valvoline has three modules sales cloud, service cloud and CPQ module. And it is mostly depends on Configuration. Sales cloud part is for all the regions and will have details about stores and their rewards/gifts. And it also supports the multi-languages.

Key Features

Standard Activities.

Configuration items like validation rules, workflows and email-to-case etc..

Responsibilities:

Understanding the business logic and preparation of technical design document.

Understanding the requirements and picking knowledge of the system.

Used force.com developer toolkit including Visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.

Created Custom fields, pick lists, dependent pick lists, and validation formulae to the Custom Objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages.

Deployed code and configuration across sandboxes and production using Change Sets.

Project #6

Project : Global Funds Asset Management

Team Size : 6

Role : Technical Developer

Time Frame : Jun 2015 to Nov 2016

Location : Hyderabad, Telangana, India

Description:

Migration of Individual Funds from Sales Page and consolidation of Institutional from existing salesforce.com platform to Global Funds CRM salesforce.com platform. A 15-month program consisting of 4 releases with tightly integrated work streams to deploy Sales Force globally to Global Funds CRM. The roll out starts with APAC & Brazil in R1, EMEA & LATAM in R2, US in R3 and consolidating Institutional Funds in R4 on the Global platform.

Key Features

Integration with External site for order management.

Complete customization for standard Activities.

Customized Territory management.

Riva integration.

Angular JS in console App.

Responsibilities:

Understanding the business logic and preparation of technical design document.

Understanding the requirements and picking knowledge of the system.

Used force.com developer toolkit including Visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.

Created Custom fields, pick lists, dependent pick lists, and validation formulae to the Custom Objects.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edited pages.

Deployed code and configuration across sandboxes and production using Change Sets.

Project #7

Project : E2E Workbench

Team Size : 8

Role : Technical Developer

Time Frame : May-2014 to Jun 2015

Location : Bangalore, Karnataka, India

Description:

Combination of Solution and Mobilization workbench application. The application provides an integrated platform that will standardize the solution plan development and mobilization project management process using cloud technology (SalesForce.com). Provides critical information to the leadership in a quality, consistent and timely manner to make quick decisions.

Key Features

Improved collaboration within BPO solution and mobilization teams

Extensive support for mobilization deals tracking

Strong opportunity review process in place

Ability to create quick and efficient dashboards/reports

Responsibilities:

Working as Technical Developer.

Involved in Design, Development, Deployment and Support for the all releases.

Involved in CR's Implementation for monthly Releases.

Implemented reusable code for import and Export Functionality.

Implemented Custom Lookup Component.

Directly involved with clients to upload the BD MTD data files for every month.

Implemented all conga related Requirements in entire the Application.

Involved Nova suite Fixes and Reported to Leads for every Release.

Project #8

Title : MDRS (Marketing Database Reporting System)

Client : SPORTSBETTING.COM

Environment : Java, J2EE, Spring Framework with I-Batis, Java Script, Oracle 10g.

Tools : Eclipse

Team Size : 4

Time Frame : Nov 2010 to Jul 2011

Location : Hyderabad, Telangana, India

Description:

This project is an admin module which is used to manage reports and generate reports based on user selection. Reports can be scheduled daily, weekly or monthly and requested reports are sent in excel through emails. Administrator is provided with the option for starting, stopping or removing the scheduled report. Admin users can add new users with the required privileges by adding or removing and also can create user by adding privileges.

Responsibilities:

Used spring framework to implement the MVC design pattern in the application.

Developed presentation layer components comprising of spring framework for customer profile setup.

Developed persistence logic using I-Batis.

Used Java Script for client side validations.

Configured Log4j for logging and debugging.

Responsible for Analysis, Coding, Code Reviews and Unit Testing.

Project #9

Title : Hook, Line& Sinker game

Client : SPORTSBETTING.COM

Environment : Core java using sockets and Threads, spring framework with I-batis and UNIX environment.

Tools : Eclipse

Team Size : 5

Time Frame : Jan-2009 to Nov 2010

Location : Hyderabad, Telangana, India

Description:

This project is a slot game with only one line pattern. The object of this game is to match the winning combination of symbols displayed in the payout schedule on the front of the slot machine. Before spinning the reels, player has to select a coin value of either 5¢, 25¢, $1, or $5.Coin Slot (Bet One or Bet Max buttons) is allowed for player to click for three times until the amount wish to bet and also allows player to bet for maximum amount. Slot machines assign different values for payout based on the combination of symbols and how they align when the reels stop spinning.

Responsibilities:

●Developed game logic for real and fun game using core java and sockets.

●Configured Log4j for logging and debugging.

●Involved in writing shell script to create RPM (Red hat Package Manager).

●Responsible for Game pay-outs, Coding, Code Reviews and Unit Testing.

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