SUE WHITTAKER

Cell phone 780-***-**** Email: ad4fm5@r.postjobfree.com

**** *** **** *, ************, ON, K0L 1L0

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

-Serious DIY skills

-Excellent organizational and problem solving skills

-Quick learner able to learn and develop new skills easily

-Customer oriented with excellent communication skills

-Very proficient in MS Excel, MS Word, Outlook, ERA Access and ERA ignite, Infostream, Dealer Socket, merge letters, Mitek and Alpine - very adept at learning new computer skills and programs

-Create and work with spreadsheets, merge letters, documents

-Highly organized and self-motivated, work independently

-Efficient at multi-tasking with attention to detail

-Well-developed administrative skills

-Able to supervise and work well with other staff, strong interpersonal skills

-Capable of seeing big picture and developing steps to improve deficiencies

-Handled multiple aspects of developing a commercial bakery

-Hands on home renovations and building structures

WORK EXPERIENCE

1. SHIPPER/ EXPEDITOR- ONTARIO TRUSS AND WALL- Foxboro, ON Jan 6, 2020 - Dec 10, 2021

Major responsibilities

Shipper/Expeditor- Reviewed shop progress for orders and site readiness with customers, Organized truck loads and routes, delivery dates and schedules, communicated schedules with customers and staff, revised as day progressed

Obtained oversize single and yearly permits from applicable county and provincial authorities and distributed to trucks, maintained permit books in trucks

Printed work orders and plans, correlated them for shop departments

Standard First Aid attendant- responsible for responding to injuries as well as ordering and distributing supply levels in a number of kits located throughout the plant, maintaining records

Led the H & S team- JHSC certified member – performed safety inspections, scheduled, organized and recorded meetings and distributed minutes, followed up to see concerns were corrected, reviewed current ministry guidelines and updated plant safety books/ensured compliance, dealt with H&S complaints, tracked certifications for first aid and safety, scheduled training as required

Minor responsibilities

Acted as back up for reception, helped with payments and incoming calls

Checked loaded trucks for complete orders

2. SERVICE COORDINATOR-Rush Truck Centres- Belleville, ON Feb 18 2019 - Jan 6 2020

Major responsibilities

-Greet customers, identify work required, write up work order and submit to mechanic, review work performed with customer and process payment

-Part of JHSC, inspections, write up, attend meetings, review progress

3. SERVICE COORDINATOR- Belleville Hyundai Dec 10 2018 - Feb 15 2019

Major responsibilities

-Greet customers, identify work required, write up work order and submit to mechanic, review work with customer and process payment

Other responsibilities

Work on acquainting myself with customer loyalty program in order to head towards converting to an in house program

4. CUSTOMER RELATIONS MANAGER- Mayfield Toyota -Edmonton 2009- 2018

Major responsibilities

-Manage a Service Follow-Up System

-Effective complaint resolution

-Identify sources of customer dissatisfaction and recommend preventative action

-Survey tracking, analysis and reporting

Other responsibilities

Manage customer loyalty programs(reports)

Update Customer database in three programs

Repair and Maintenance of Key Machine for sales and service

HEALTH & SAFETY COORDINATOR-Mayfield Toyota-Edmonton 2014 to 2018

-developing and overseeing an OH&S program including:

-writing H&S Manual(including emergency response plan), formatting and distributing,

training staff in emergency response procedures,

-monthly safety inspections

-create and implement safety protocol signage

-oversee First Aid Program-select first aid attendants, organize and document training,

-Standard First Aid Attendant

-create and oversee a program to monitor, document & stock first aid kits

-setting up fire brigade and training staff with the use of fire extinguishers

-setting up Safety Committee

-document/file inspections and maintenance of equipment and safety systems

-liaise with trades and safety supply and maintenance companies

WHMIS trainer and program developer/coordinator

2. RECEPTIONIST- Mayfield Toyota- Edmonton 2008- 2009

-Handled all incoming calls for multiple sites and handled routine correspondence

-Maintained staff schedules

-Organization and management of internet based phone systems

-Promoted to Customer Relations Manager

3. CO-OWNER-Touch of Heaven Foods - Edmonton 2004-2006

-Designed unique gluten free/ glycemic balanced product, adapted product to commercial specifications, plotted flow through and renovated commercial food production shop.

-Implemented and maintained health and hygiene protocol for shop.

-Produced, packaged, and delivered finished food products to stores.

-Handled front end(answered phone, received and filled orders, ordered stock, liaised with suppliers and personal and commercial customers, organized appointments, set up baking dates, received shipments, accounts receivable and payable, handled cash, bank deposits).

4. HUDSON’S BAY CO., VICTORIA DOWNTOWN 1987 -2000

-Department Head-men’s pants, designer wear, dress shirts

-Held various positions at increasing levels of responsibility:

-Head Tailor, Cashier, Cust service rep candy dept, Temporary Supervisor of Delicatessen, Customer Service Manager, Instant Credit Coordinator.

-First Aid Attendant(Industrial First Aid certification)

-Multi-tasking skills: handled debits, change in prices, purchase order management, inventory control, monitoring stock levels, and sales, organizing break relief schedules, merchandising, cashier, customer service, and (in the delicatessen)food preparation.

-Used strong organizational skills to set up filing system re: stock, special orders and requests.

-Merchandised and displayed departments (including men’s designer)

MISCELLANEOUS

-Trained in sewing-8years old to grade 10(also oration, demonstration, judging, modelling, crafts)

-Taught sewing through 4H during grades 8,9,10

-Drafted patterns for complex clothing, etc

-Home renovations-hands on including painting, plumbing and electrical

EDUCATION

2021 JHSC Certified, Ontario( March 2021 to March 2027)

2020 Standard First Aid Certified, Red Cross Ontario

2018 Accesibility Ontario Course Certified

2017 Fire Extinguisher Course Trainer

2017 WHMIS trainer certified ACSA

2017 Standard First Aid Certified with CPR and AED, St John Ambulance Alberta

2014 Standard First Aid Certified with CPR and AED, St John Ambulance Alberta

2014 WHMIS trainer certified ACSA

2008 Communication Skills Course

2005 Foodsafe Certified, Alberta Health and Wellness, Edmonton, AB

1992 Standard First Aid Certified, St John Ambulance

1989 Industrial First Aid Certified, WCB Victoria, BC

1983/4 University Transfer Courses, Camosun College, Victoria, BC

1982 High School Graduation Arts and Sciences Program, Duncan, BC

1978-82 Drafting in high school-all available courses-4 years-including Architectural drafting

References available upon request

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