Seba Sebahat Sonmez

**** ******** ***** ******* ** 30339

404-***-****

ad4flm@r.postjobfree.com

Profile

Consistently achieve performance goals through enthusiasm and initiative which complements knowledge and experience in:

• Customer Service

• Inventory Management

• Quality Assurance/Control

• Maintain all billing & collections records

• Online Sales management

• Policies and Procedures

• Accounting Support

• Global Order Management

• Respond to all customer inquiries and complaints, and conduct collection activity on active and inactive accounts.

Education

Interactive College Technology 2015

ELS Class

Anadolu University (Eskisehir, Turkey) 2007-2012

School of Business Administration (Bachelor)

Eskisehir Ataturk High School 1994-1997

Experience

Dance Fashion Superstore 05/02/2019-Present

Internet Sales Manager

• Manage the intake of global online orders.

• Communicate with manufacturers for special orders and manage timing of delivery to customers.

• Assist in managing inventory for the store and online sales side of the business.

• Maintain high standard of customer communication to ensure accurate & timely order processing.

• Prepare receipts and documents to deliver to accounting.

• Process daily and payouts from online sales and returns.

• Prepare daily and weekly sales reports for the global online business.

• Meet or exceed monthly goals and gross profit dollar targets.

• Train and develop others to assist in online sales and customer service.

• Create and maintain images and sales promotion fliers for the store and online business.

Atlanta Jewelry Supply 03/2016 -04/25/2019

Customer Services Specialist – Sales Associates

• Web inventory management.

• Inventory control.

• Consult with customers to evaluate needs and determine best options.

• Product shipping management.

• Design consultant and engraving.

Bausch + Lomb - (Surgical, Pharma, Vision Care TURKEY) 04/2007-01/2015

Customer Services Specialist and Operation Department

• Answer customer telephone calls regarding existing accounts.

• Make requested policy and account changes.

• Respond to questions and concerns about service, and escalate calls appropriately.

• Consult with customers to evaluate needs and determine best options.

• Upgrade service and offer additional service packages or options.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

• Prepare monthly and yearly sales reports / analysis.

Danisment Mak. (TURKEY) 02/2001-06/2006

Product and Inventory Management

• Maintaining optimal stock levels to ensure timely availability of products.

• Import export order management

• Using electronic inventory tracking to scan stock and reconcile inventory.

• Minimizing exposure to obsolete and excess stock.

• Putting forward recommendations for operational policy, procedures and goals.

• Creating and maintaining spreadsheets to report and analyze data.

• Maintaining effective business relationships with customers.

• Issuing purchase orders to customers.

• Coordinating the shipment of goods from the warehouse.

• Sending reports and documents to customers.

• Investigating customer complaints.

Skills/Courses

• Expert on MS Office (Excel, Word, Power Point), Net-Sis, Cat-Pro, Host, AS400, SAP, Photoshop.

• Bausch + Lomb Advanced Communications Skills Certificate

• Bausch + Lomb Process Customer Complaints Certificate

• Bausch + Lomb Phone Communications Skills Certificate

• Bausch + Lomb Effective Teamwork Skills Certificate

References

Yusuf Bayindir

Dance Fashion Superstore (Online Store Manager)

Phone No.: 678-***-****

Gamze Ergenoglu Kilicarslan

Bausch + Lomb / Valeant (TURKEY) Customer Relations and Operations Manager

Phone No.: 011**-***-*** 5347

E-mail: ad4flm@r.postjobfree.com

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