Rietta O. Moore

** ***** *****

Palm Coast, Florida 32164

Cell: 929-***-****

Skills: Email: Rietta moore66 gmail com

• Excellent Communication (Verbal, Written)

• Exceptional Customer Service

• Strong Organizational Skills

• Able to multitask

• Strong Interpersonal Skills

• Proficient : Microsoft Office, Mas 90, Accpac Plus, AS 400, and IMis

• Analytical Abilities

Experience

Stat Plumbing Supply Brooklyn, NY

Office Administrator 2007– 2023

• Supports company operations by maintaining office systems and supervising staff.

• Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees and following up on work results.

• Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.

• Maintains office staff by recruiting, selecting, orienting, and training employees.

• Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.

• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Access Staffing New York, NY

Customer Service Representative 2005– 2007

• Providing introductory information to new customers

• Ensuring that customers are satisfied with products or services

• Following up with clients or customers to check that they’re still satisfied with any purchases

• Letting customers or clients know about additional products or services

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns

• Troubleshooting common issues with a product or service

-Education Working with a team of CSRs and other departments to find appropriate solutions George Wingate High School High School Diploma

References provided upon request

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