Sales Training Operations Management
Resume:
Tom Niekamp
Schofield, WI *4476
*****@*****.***
Operational & Service Excellence
A Recognized Leader in service/parts management, operations management, improved customer satisfaction, process improvement and training. Also performed seminars for people skills, team building, conflict resolution, listening, change management, and cultural diversity.
CORE COMPETENCIES
Service/Parts Management Warranty Management Marketing Presentations Software Training Sales Training Accounting (Quickbooks 19 years) Operations Management
PROFESSIONAL EXPERIENCE
Contract & Short-Term Roles in Business Excellence 2006-Present
Providing leadership in improving processes and service efficiencies, creating unparalleled levels in customer satisfaction in various short term & contract roles including the following:
MSX International
Detroit, MI
Service Development Specialist, General Motors: NOTE: Covid eliminated position.
06/10/2019 – 04/18/2020
Working from home, travelled Northern Wisconsin to train dealership personnel how to sell and advise of investment of automotive services to their customers, to use the GM online service tool for scheduling, information, and enrolling in OnStar.
Oshkosh Défense
Oshkosh, WI _
Parts Analyst 11/28/16 – 08/31/17
Tasked with coordinating with vendors and internal engineers to verify that parts meet specifications for vehicles made for Department of Defence, researching new vendors for alternative parts. Assisted Sales with quotes for parts to the Department of Defence.
Neuville Motors
Waupaca, WI
Consultant
9/16 – 11/16
Worked with Service Advisors to determine current processes; developed new processes and positions to increase CSI and Service Sales; previously consulted at Chrysler dealership, same owner, increased Service Sales 23%.
Home Run Auto Group
Janesville, WI
03/15 to 02/16
Service Manager, Advisor, for Stevens Point Nissan and Chrysler, and Warranty Auditor/Manager for nine Toyota and Honda dealerships.
Thrifty Cents
Janesville, WI
Business Manager
06/13 – 06/14
Created business and marketing plans, performed all accounting functions in QuickBooks, paid quarterly state taxes, created and submitted reports, performed and submitted income tax.
Sears Auto Center
Madison, WIS
Service Manager
12/10 – 06/11
Supervised technicians, developed processes to increase CSI and increase work quality. Opened and closed store, inventory control, emphasis on tires, analysed reports to discover areas needing improvement. Assumed role of and supervised Advisors as needed.
MSX International, Inc.
Warren, MI
Automotive Consultant/Trainer
03/07 – 12/08
Hired as a consultant due to previous consulting relationship with Ford Motor Company; Travelled to over one hundred dealerships within the Southeastern U.S. to install processes and train personnel for Ford’s new owner loyalty program; trained dealerships’ personnel in all departments in process and data entry on Internet; trained Management how to print and interpret reports and use the Excel reports for mass e-mailing of marketing programs. Increased customer loyalty by 16% in just 6 months. Performed additional vehicle sales training for several dealerships at their request. Elevated dealerships’ customer satisfaction index at every participating store. Developed forms for dealerships, based on processes installed, facilitating easier enrolment of customers; facilitated service department with enrolling customers in program. Developed form to increase E-mail capture rate; increased from 16% to 83% in just 3 months.
Kforce Professional Staffing
Tampa, FL
ADP Software Trainer
10/06 – 03/07
Travelled Eastern U.S. to train auto dealership employees and assisted with upgrading Accounting and Payroll software, continued assistance to each department as needed. Created shortcuts for commands at dealers’ requests. Customized training for everyone, based on their expertise. Explained interface of all departments for better understanding. Worked with Parts and F&I as needed.
Cartersville Hyundai
Cartersville, GA
Master Hyundai Service and Parts Manager
05/06 – 10/06
Brought on to aid in the start-up of new auto dealership, including staffing of all departments, and management of Service and Parts departments. Eliminated $12,000 of idle inventory. Hired and trained new Parts person. Made Service and Wholesale Parts departments profitable so owner could sell dealership end of year.
EDUCATION
University of Nevada-Reno, Global Business Management with concentrations in Human Resources and Organizational Leadership
Honors Award for 4.0 GPA, Spring, 2013, all HR courses
Dean’s Highest Honor List, Spring, 2014
Northeast Wisconsin Technical College,
A.A, Honors in Supervisory Management
Minors in Computer Programming, Accounting
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