Carl L Bonner

**** ******** ***** **.

Cordova, TN 38018

Cell-901-***-****

Home-901-***-****

Objective

To obtain a challenging role that enables me the opportunity to utilize my skillset to help achieve organizational and operational goals.

September2020/to Present

Hyatt Centric/Captions Hotels

Director of Security Memphis, TN

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

Main point of contact with NBA teams security when in Memphis during games

Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.

Develop/monitor detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.

Complies with applicable laws and safety regulations.

Follow-up with proper key control guidelines in loss prevention and in the property.

Develop/monitor monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

Follows process for the protection of owners/guests and associates.

Follows up on all unusual activities in and around the property that would impair the well-being of owners/guests and associates.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Implements action plans to monitor and control risk.

Monitors all unusual activities in and around the property that would impair the well-being of owners/guests and associates.

Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process

(makes recommendations for improvement), electronic key system and manager on duties responsibilities.

Manages and guides the efforts of the Accident Prevention Committee.

Manages first aid program for owners/guests and associates.

Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.

Analyzes information and evaluating results to choose the best solution and solve problems.

Develops liaison with local law enforcement and emergency services.

Informs and/or updates the executives and peers on relevant information in a timely manner.

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers or patients.

Performs other duties, as assigned, to meet business needs. Leading Security/Loss Prevention Teams

Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings.

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust, respect, and cooperation among team members.

Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills.

Provides an open-door policy.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.

Serves as a role model to demonstrate appropriate behaviors. Providing Exceptional Customer Service

Meets quality standards and customer expectations on a daily basis.

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

Participates in interviewing and hiring of team members with the appropriate skills.

Uses all available on the job training tools to train new associates and provide follow-up training as necessary.

Communicates performance expectations in accordance with job descriptions for each position.

Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

Ensures associates understand Company, Resort and Departmental expectations and parameters.

Ensures associates are cross trained to support successful daily operations.

Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

Schedules associates to business demands and tracks associate time and attendance.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

Observes service behaviors of associates and provides feedback to individuals.

Ensures associate recognition is taking place on all shifts.

Solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

Participates in associate progressive discipline procedures.

Reviews associate satisfaction results

September 2021/to Nov 2022

Nike/Adapt Coach (Contract) Byhalia, MS

• Lead and influence the input/output of employees' production.

• Work in harmony with the Flow Support Center in order to make the best business

decisions.

• Process multiple demands to maximize Distribution Center's output.

• Conduct follow up meetings and be pro-active in assessing the quality of work performed

by employees.

• Provided team with proper procedures and resources needed to attain results.

Managed departmental budget; update Production/Status Report daily.

Monitored, reviewed and researched Kronos

Maintained high level of floor presence in order to direct the flow of work and make the

necessary movement of my team.

• Counseled employees on conflicting issues while interacting with HR for best solutions and

documenting results.

• Attend workflow meetings to plan strategy, discuss pertinent information and share best

practices with teammates

March 2020 to Aug 2021

PFS-Web( Contract), Memphis-TN Operations Manager

Drive processes which may influence the direction of other areas.

Managed multiple complex activities and client driven projects.

Monitored and report changes in budget for client driven projects and deliver to the Senior Operations Manager.

Drive high service and effective execution in each functional area related to the operation

(inventory

and shipping.

Managed and execute improvement process in quality production.

Effectively measures Key Performance Indicators (KPI) to ensure all Service Levels (SLA) are met

Jan 2019 to Dec2022

Shelby County Juvenile Court, Memphis-TN Process Officer 1

• Comply with all city, state laws while serving summons and subpoenas

• Assist other local officials with safety issues and concerns within the city

• Ensure/follow up with defendants regarding timely court appearances

• Monitor detainees/inmates at the different facilities that require my assistant Dec 2018 to May 2019

State of Tennessee, Memphis-TN CDL Examiner

• Safely and efficiently operated trucks, buses, and vans while testing of applicants

• Evaluated driver’s skills as it related to road safety

• Maintained records for DMV regard CDL applicants

• Prepared monthly reports for DMV Memphis location

• Comply with all legal and regulatory requirements imposed by the Dept. of Transportation,

• FMCSA, or any other governing body

• Ensure applicants have the correct documentation prior to testing

• Meet established state goals including managing process of DOT requirements are met

• Read and understand driver logs, and manifests

• Comply with safety requirements set by the state

• Understand and safely follow directions and instructions

• Monitor and assist with testing setup

• Ensure all documentation are prepared and sent to Nashville regarding reporting monthly

• Administer a variety of tests to driver’s license applicants by class and category Nov 2017 to Dec 2018

Shelby County Sheriff Department (Accreditation Department)

• Assist with clerical work and creating and maintaining documentation for American Correctional Association. (ACA) files.

• Tracked key policies, complaints and other key issues in the data bases as they related to (TCI) Tennessee Correctional Institute

• Assisted with maintaining of documents for Jail East, CJC, and Juvenile Court

• Assisted with follow-up for all (PREA) Prison Rape Elimination Act complaints

• Assisted with training of staff on all key polices as they related to the Jail Division Aug2015 to July 2016

Greyhound Corp, Memphis TN-Mgr. of Operations/Safety Terminal Manager

• Provide direction for day to day operations to the driver’s in the Greyhound network

• Responsible for safe and on time performance of over 300 buses and the driver’s and ensure that all Safety procedures and processes are followed

• Prepare and oversee terminal training and ensure all SOP’s and DOT requirements comply

• Track daily manpower for operational needs and verify against set P@L

• Provide directions, monitor, and training in regards to performance and operational expectations

• Manage run bids and ensure drivers are within the allotted hour for service

• Investigate all safety incidents and accidents at the terminal and across the south network with law

• Enforcement as they relate to criminal activity

• Provide direction for day to day operations to the driver’s in the Greyhound network

• Responsible for safe and on time performance of over 300 buses and the driver’s and ensure that all Safety procedures and processes are followed

• Prepare and oversee terminal training and ensure all SOP’s and DOT requirements comply

• Track daily manpower for operational needs and verify against set P@L

• Provide directions, monitor, and training in regards to performance and operational expectations

• Manage run bids and ensure drivers are within the allotted hour for service

• Investigate all safety incidents and accidents at the terminal and across the south network with law Enforcement as they relate to criminal activity March 2015 to May 2017

FedEx Supply Chain, Memphis -TN Manager of Operations

• Researched, designed and implemented innovative processes and procedures that fostered improvement in the logistics operation

• Assisted with processes and performance assessment and analyze performance data.

• Facilitated and encouraged continual improvement processes to make the operation more effective and flexible while improving service

• Build and maintained an interdependent relationship with all functional areas within the facility and engaged in cross-functional collaboration with all supply chain functional groups.

• Created and conducted high-profile presentations and effectively represent distribution logistics throughout the division.

• Directed business processes to receive, store, process, and ship product to customers in an accurate and timely manner, while optimizing operational results.

• Participated in and influence Supply Chain and Operations Logistics Strategy agendas from a distribution perspective and communicate and coordinate distribution initiatives.

• Increase Distribution visibility through effective communication with leadership and throughout the organization.

• Assisted with development of and adherence to an annual operations budget Dec 2010 to June 2015

Memphis City Schools, Memphis, TN-Transportation Safety Specialist/Security

• Investigate and resolve all accidents and incidents that involve MCS buses

• Coordinate with vendor Durham School Services and Memphis Police Department on all incidents relating to the transportation of MCS students

• Research hazardous bus stops and provides resolutions to transportation department.

• Conducts random site checks for four terminals and ensure they follow all DOT rules and regulations

• Ensured all safety related complaints were resolved and implemented the necessary action plans

• Worked with Risk Management on all bus accidents and ensured the acceptable ridership complied as

• directed by the school district

• Conduct random checks of all safety inspections, driver training, and training documentations for Durham

• School Services

• Assisted with finger printing and background checks for over 700 bus drivers

• Collects and analyzes transportation safety information data to detect trends and recommend corrective

• actions measure

• Conducts safety inspections for each terminal regarding OSHA requirements

• Assist with dispatching of police/fire, and others emergency agencies to accidents/incidents

• Monitors district, Durham Schools Services, and SCS Security radio frequencies

• Conduct background and fingerprints for all new bus drivers and monitors May 2012 to July 2012

MATA, Memphis TN Road Supervisor

• Assist with alignment of bus stops and transit safety operations

• Responsible for day to day operation of transporting passengers through reliable transportation

• Ensured that bus routes were dispatched and designated to the proper bus stop on time

• Investigated bus accidents and hazards road conditions

• Monitor radio frequencies and dispatch MPD to incidents locations

•

Jan 09 to June 2010

Memphis City Schools, Memphis, TN-Transportation Supervisor

• Examine and evaluate data as it relates to schedules and routes

• Served as office liaison to ensure transportation for students is high quality

• Monitor, develop and resolve operational issues related to transportation service for MCS students

• Coordinates transportation schedules for MCS schools regarding special needs Students

• Resolve concerns regarding auxiliary transportation matters through investigation, reporting, and follow up to schools, parents, and district

September 07 to June 2010

Grainger Corp, Southaven, MS Operations Manager

• Managed day to day operation as it relates to shipping, receiving, and inventory control

• Was responsible for daily KPI’s and reporting to external customers

• Implemented production standards in each specific area of the DC

• Ensured that OSHA reporting was captured and sent to the main office

• Assisted with implantation of several new accounts

• Served as lead coordinator for several 5s projects/LEAN in the Facility Jan 07 to Aug 08

Carrier Corp, Collierville, TN - Sr. Manufacturer Supervisory

• Managed 2nd shift operation in the paint department which supported the assemble lines

• Worked with Engineer’s on production standards and the Quality department on specs for the A/C units

• Was responsible for updating safety equipment and ensured that employees complied with all rules and regulations.

• Worked with press department to ensure adequate inventory was processed daily

• Balanced and managed inventory levels to ensure adequate levels of painted parts were readily available for production

• Coordinated annual inventory events and supervised cycle counters

• Ensured that the area followed OSHA and Universal Emergency Procedures Apr 02 to May-03

United Parcel Service, Memphis, TN - Operations Manager

• Managed daily operation as it related to receiving, shipping, and inventory control. Worked with other freight companies to improve transportation issues

• Directly involved with 25 major clients in the facility and focused on improving customer service and quality

• Worked with the DEA on regulations and compliance and reporting of shortages

• Assisted with developing KPI metrics and execution

• Deployed new RF scanner system and Lean principle training Sept 83 to June-02

FEDEX Supply Chain Management - Contract Manager

• Managed daily operation functions for 20 major accounts

• Ensured timely inventory was received within 24hrs dock to stock per client contracts

• Implemented shipping audits for the operation and managed daily inventory process

• Performed internal and external audits as they related to ISO certification

• Served as Project Coordinator on LEAN process implementation

• Worked with Program Manager on contract prep and pricing for all accounts

• Worked with multiple transportation vendors to deliver packages Education

LeMoyne Owen College - Memphis, TN

B.A with a major in English Communication

Attended Penn State Executive Programs for Supply Chain Principles and Practices in 2008 Attended and obtained training for effective leadership at FedEx throughout my career with FedEx Obtained training in APICS, Six-Sigma, and LEAN.

CDL Trainer for The New Olivet Baptist Church

References

Provided upon request

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