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Supply Chain Customer Service

Location:
Germantown, MD
Salary:
20,000
Posted:
March 19, 2024

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Resume:

Nautaska T. Wade

ad4fka@r.postjobfree.com C: 443-***-**** 12811 Locbury Circle Apt B, Germantown, MD 20874

Career Summary

Professional Summary

Dynamic, customer-focused supply chain professional and professional organizer with over 30 years’ experience in providing full spectrum materials management, supply chain, logistics, and organizational support to various Fortune 500 corporations and government entities in domestic, international, and commercial markets. Creative, Results-driven, team-oriented, leader who delivers strong operational gains, which allows for cross-functional collaboration with key stakeholders in order to optimize business processes and deliver bottom-line improvements to the team, organization, and the customer. Consistent achiever with a proven track record of analyzing an organization’s critical business and bottom line requirements, identifying deficiencies and potential opportunities, which enhances my ability to deliver sound, individualized advice, coupled with diligent resource planning, execution, and analysis.

Areas of Expertise

Supply Chain Management – Organizational Cleanliness – Professional Organizer – Logistics and Distribution – Stocking and Maintenance – Warehousing – Inventory Control – Purchasing – Materials Planning – Production – Customer Relations – Root Cause Analysis – Process Improvement – Asset Management – Material Receiving – Stocking – Material Requirements Planning – Enterprise Resource Planning – Quality Control – Analytics – OSHA Safety Guidelines – Stockroom Etiquette – Forklift Operation – Warehouse Equipment Operation – Oracle EBS

Professional Experience

LOWES 2023 to Present

Organizer/Customer Service Rep, Gaithersburg, MD April 2023 to Present

Responsible for store cleanliness and organization duties during shift

Performs grounds maintenance

Unloaded freight liners, UPS, Fed EX and process manifest receipts, packaging and reports; and tagged and staged special orders

Provide customer sales assistance as required; as well as researching & tracking of special orders

Organize material within racks and locations to ensure consistency and maintain aesthetics

Bowlero 2021 to 2023

Organizational Worker/Customer Service Rep, Gaithersburg, MD May 2021 to March 2023

Was responsible for general organization and cleanliness duties during shift including restrooms and bowling alley floor

Organized material behind cash bar and custodial area to ensure better access for all employeess

Was Responsible for completion of OSHA Safety Regulation training and upholding all standards

Was Responsible for ordering supplies for bowling alley

Ran Cash bar and concession stand when needed

Washington Suburban Sanitary Commission (WSSC Water) 2013 to Present

Warehouse Manager, Gaithersburg and Silver Spring, MD June 2017 to Present

Day-to-Day lead of Gaithersburg Depot’s warehouse and previously Lyttonsville Depot’s Warehouse, managing the flow of goods and services, over $800K in inventory, as well as nearly 2,000 unique items; in support of all maintenance, repair, and meter replacement in Montgomery county, MD

Responsible for demand planning, maintenance of adequate stock levels, accuracy, and reconciliation of all serialized and controlled inventory through various MRP and usage reports; as well as identifying root cause of any inventory discrepancies through weekly cycle count and random count activity

Places orders with suppliers for Aggregate material and cleaning supplies, and provides day to day management of contract for all receipt, consumption, and reconciliation; and maintains effective communication with local maintenance and meter crews, as well as operational leadership, to maintain continuity and organization of supply in the warehouse

Purchases, Stocks, Organizes, and Supplies all cleaning material for Gaithersburg Depot

Trains entry level Material Handlers at Anacostia Warehouse who are beginning their assignments at WSSC Water and ensure that they are properly abreast of all procedures within the Satellite Warehouses

Maintains on Hand inventory record, and physical rental permits of all Fire Hydrant Meters at Depot, which are issued out to citizens of Maryland, DC, and Virginia; as well as notifying customers when permits are nearing expiration and establishing appointment times for them to renew after the period has elapsed

Coordinates Asset Management program by reviewing monthly report, and conducting thorough verification of all assets at Depot in order to ensure that they are adequately tagged in a timely fashion

Responsible for general organization and cleanliness of warehouse

Materials Handler, Hyattsville, MD September 2013 to June 2017

Lead Material Handler who oversaw all activity at Anacostia Warehouse counter and acted in capacity when Warehouse Supervisor was unavailable; as well as Receiving, inspection and verification of incoming shipments, including hazardous materials, against purchase orders

Maintained cleanliness, organization, stockroom etiquette, cleanliness, and maintenance of warehouse interior, as well as warehouse yard

Managed flow of materials to WSSC Water employees for maintenance, repair, production and operations; as well as employees at Headquarters who placed orders for common items through both Oracle EBS and MAPS systems

Managed flow of materials to Construction Contractors (external customers), who performed repairs and projects on infrastructure throughout the state of Maryland, as well as other utility companies in DC and Virginia

Coordinated with employees, vendors and contractors to investigate and resolve receiving and shipping errors

Siemens Industry Inc. 2002 to 2013

Warehouse Coordinator, Beltsville, MD May 2002 to September 2013

Oversaw all warehouse operations during the absence of the warehouse manager

Advised Warehouse/Procurement Managers of new ideas to improve stocking & organization and worked closely with multiple Project Managers on future projects to ensure accuracy & availability of materials.

Interfaced with Procurement Department to coordinate requests for shipping of freight to multiple destinations as well as overseeing distributions of field construction material, equipment & supplies to supervisory and technical personnel

Received and handled incoming equipment, freight, and materials; as well as processing appropriate documentation, and all repairs and returns

Conducted monthly cycle counts of inventory and truck stock

Assisted with the generation & maintenance of purchase acquisition for inventory and consumable items; as well as the establishment and enforcement

Maintained organization of all items within warehouse and office

Professional Profile

Education High School Diploma 1981

Milford Mill Academy, Baltimore, MD

Certification Forklift Operator (Re-certification) 2013



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