SamanthaSams

MEDICAL SUPPORT PROFESSIONAL

EXPERIENCE

Prestige Staffing

Assignment: Emory Healthcare

Patient Care Coordinator

December 2023-present

ₒ Support the Emory Clinic outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs

ₒ Coordinate the flow of patients from intake, to the completion of their care experience with Emory

Grady Memorial Hospital

Scheduling (Remote)

Feb. 2022 - 10/2023

ₒ Accept incoming calls in a high volume setting

ₒ Schedule appointments using a fully computerized scheduling system

ₒ Provide exception customer service to patients and guardians Laureate Medical Group

Scheduler

Sep. 2020 - Feb. 2022

ₒ Perform scheduling functions as designated by practice ₒ Schedule office visits using a computerized scheduling system. ₒ Stay up to date and maintain general knowledge of specialty processes, exam preparations, exam sequencing

ₒ and other functions.

ₒ Minimize waste generation by modifying internal procedures ₒ Be prepared to use problem-solving and technical skills for any situation that arises.

Piedmont Urgent Care by

Wellstreet

Patient Scheduler(temp)

July 2020-November 2023

ₒ Schedule patients for COVID-19 testing at various locations within the Piedmont Urgent Care System

Mount Sinai HealthSystem

BillingClerk

Oct. 2016 - May 29th 2020

ₒ Assist in the handling of patient billing and insurance inquiries

ₒ Eligibility verification

ₒ Insurance referral submissions

ₒ Patients in and out processing

ₒ Provide phone support

ₒ Physician interface

HealthPlus Management

Medical Records Clerk

Jan.2014-Sep.2016

ₒ Conduct both initial patient interview and scheduling ₒ Provide phone support

ₒ Patient in and out processing

ₒ Patient records review

ₒ Medical data retrieval through healthcare provider Interface ₒ Dissemination ofpatientinformation

EDUCATION

Technical Career Institute

A.A.S.Medical InformationTechnology,awarded 2016,GPA3.2 PERTINENT SKILLS

ₒ Proficient in the Microsoft Office Suite.

ₒ Experienced in the NextGen Office EHR Platform, the Athena Health EHR system, EPIC and the Phreesia healthcare platform. ₒ Good knowledge of medical terminology.

ₒ Exceptional patient/customer service skills.

ₒ Strong written and verbal communication skills.

Contact this candidate