Tina A. Rose

ad4fio@r.postjobfree.com 815-***-**** (cell phone)

Technical Skills:

Microsoft Office Suite ·Outlook. Lotus Notes, Coupa, Internet, Kronos, Salesforce, Humanity, Therefore, Pigeonholes, SAP reporting, JD Edwards Enterprise One, Get Paid, Report Writer, DocView, World Vision (Bax5), World Writer reports, CIC phone system, WinFax, RightFax. Ami-Pro applications PeopleSoft, SharePoint – BI Launch Pad, Mortgage CRM System, Snap pay (credit cards), Spy View, SAP, Adobe, FI Database, DNB, High Radius, Pay trace (credit Card), Snap pay (credit card), Refinitiv Due Diligence Centre, RO Connections, Tax-Vertex, Oracle, taxpayers-vertex.

Professional Summary:

Rust-Oleum, Credit Analyst, Vernon Hills, IL January 3,2023 - Present

Reviewing new customers for credit approval as well as maintaining existing customers, collecting on all past due invoices and working on deduction resolution. You will be communicating with external and internal customers on a daily basis via phone, email or video conference calls. Establish and maintain positive customer relations. Inbound/Outbound phone calls to customers to correct past due invoice related issues. Review daily account activity (faxes, aging reports, orders on Credit hold, obtaining proofs of deliveries and re-printing copies of invoices), Experience using Company Enterprise System, SAP, and High Radius to document customer account activity/information. Maintain account accuracy. Updating billing address information, phone numbers, contact persons, D&B ratings. Providing credit references for existing accounts. Process credit memos for invoice issues (pricing shortages/overages). Process credit memos for non-invoice related programs such as rebates and advertising. Chargebacks for unauthorized deductions and chargebacks. Other miscellaneous duties as assigned. Enter on new accounts on Refinitiv Due Diligence Centre. Running Credit Card transactions: Pulling DNB data, Saving the DNB to the X drive.

Contact customer when past due. Contact pricing department when issues with the pricing.

Check request from AP. Reviewing BDL; Order Holds. Email for Credit reference / trade reference; Pulling special report on certain customers. WCCP – Weekly Credit Card report – also run the weekly CC report.

Freight Claims; Apply Checks to the AP system. Daily FI & BDL reports (first thing in the morning)

Every hour run a Hold Report & work the report. Pull copies of invoice, Credit memos, POD, Packing slips. Pull Statement weekly and Monthly (email & print and mail out). Write offs. Zen desk for Canada credit request.

Baxter Healthcare September 2007 – December 2022

Department Specialist, Global Services, Deerfield, Il June 27,2022 - December 2022

Company Integration – Work with and train Third Party company on shipping, receiving, and repairs of equipment. Work with internal Quality Department on all incoming reported complaints to insure correctly documented and updated in the system. Work closely with OUS and US regions to process quality complain equipment orders. Preform Due Diligence to get product back from customers for quality investigation and repairs. Work alongside Tech Support and Sales Team to process warranty and non-warranty orders

Process monthly quality metric reports: Work with Shipping, Receiving, Buyers and Manufacturing departments to ensure we have all material needed for quality complaint returns and shipments.

Process Part orders Work with Quality software, Process and report on End of Contract Returns

Communicate with customers to return product and equipment for quality investigation. Create FedEx and UPS shipping and return labels. Resolving returns with missing/incorrect RGA number or unauthorized returns. Appropriately resolving delinquent returns. Routine monitoring of the Open RGA report for delinquent RGAs and notify customers as delinquent returns. Processing quality complaint return requests, replacement orders. Provide the customer with instructions for return shipment (including RGA number). Facilitate a return label (packing slip) from Baxter’s designated carrier.

Update recording systems with RGA information. Notifies repair depots for Returns and Shipments.

Processing Spare parts orders. Required to work with key stakeholders across the business.

Baxter Healthcare – Credit & Collections Specialist, Deerfield, Il 2007 – June,2022

Ensured timely dispute resolution on invoice discrepancies, which may involve utilizing standardized procedures, contract analysis, policy interpretation that are varied and complex.

Prepared reporting for manual billings, acquisitions and for unitization of an upload process to correct billing errors at a mass level. Review customers return goods information against company policy and determine if a credit is appropriate. Issue credit and rebills as needed.

Partner with management to ensure that all procedures are current or can be improved.

Work closely with Management and Sales. Performed advanced credit and collections functions on high volume and complex accounts. Ensure timely and accurate processing of payments that are received from customers paying by credit card, according to guidelines. Assisted Management with compliance corporate audits. Communicate pricing and resolve pricing issues with all levels of management and sales force.

Collection Calls and/ or Correspondence in a fast-paced goal-oriented collections department

Providing customer service regarding collection issues, process, and review account adjustment – Customer calls, account adjustment, small balance writes off, customer reconciliations and processing credit memos. Ensured timely dispute resolution on invoice discrepancies, which may involve utilizing standardized procedures, contract analysis, policy interpretation that are varied and complex.

Prepared reporting for manual billings, acquisitions and for unitization of an upload process to correct billing errors at a mass level. Review customers return goods information against company policy and determine if a credit is appropriate. Issue credit and rebills as needed.

Ensure timely and accurate processing of payments that are received from customers paying by credit card, according to guidelines. Assisted Management with compliance corporate audits.

Establish and maintain effective and cooperative working relationship with account reps.

Weekly and monthly reporting to direct supervisor. Participate in team planning meetings. Process Credit Cards payment (snap). Reporting on and analyzing the performance of exiting clients and their credit

Monitoring of monthly AR reports and reporting on past-due balances. Reporting – C1 & C2/C5 order hold reports and release orders that are on hold. In charge of all emails that come into our Credit & Collections mailbox. Ensure timely resolution of invoice discrepancies, which may involve utilizing standardized procedures, contract analysis, policy interpretation and some advanced skills. May be required to contact other internal departments or external customers to resolve issues. Issue credits and rebills as needed.

Review customer returned goods information against company policy, processes, and contracts to determine if credit is appropriate. Issue credits and rebills as needed.

Manage the Credit & Collection email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team. Manage daily reporting for failed email and fax communication, perform due diligence to identify the proper contact information and update said information in the system. Partner with the team and/or management to ensure that all procedures are current and posted appropriately. Maintain records on account activities to be used in monitoring and reviewing credit files. Prepare required reports. Input data and generate the reports. - Corp audits

Provide Credit & Collections with general administrative support when needed. Maintained POD – request and following on POD email warehouse – carrier. Department trainer / Knowledge transfer. Issues credit/no credits on Med /Renal BTB. Help in the making of procedures on RMA. Multitasking; Managing special projects for Collection Reps/Supervisors/Dispute Team/Contract Leasing. Assists with audits providing great attention to document detail. Maintains department policies - SOP’S. Aids in the coordination of events and activities. Provides department administrative support as back-up.

Verifies information on customer accounts. Internal and external customer service ability to interpret policy for satisfactory resolution. Key member in the ERP conversion. Provides experienced record creation and maintenance. Utilization report – BTB report / Produces standard and specific reports as requested.

Quarter Meeting Reports for department VP. Create variance reports. Evaluate requests (certificate of destructions) for credits associated with destroyed products and issue credits as needed in accordance with Baxter’s Policy. Work collaboratively with collectors; reverse logistic companies, external customers and often cross-functionally to resolve various issues related to credits for returned/destroyed goods.

Assist Management on creating procedures and reference tools for Returns team.

Analyze credits issued for returned goods against deductions taken to determine root cause of variances.

Handle the Corporate Audits –check copies – invoice copies – POD. Assist with pulling check copies, POD, invoice copies. BPT RMA’S - Working disputes – Process credit cards payments. Helped with our moves internal – Provided the data for our CP Quarterly meeting reports. New hires / help with Terminations of employees. Ordering supplies- Set up computers / phones / software / CIC.

Qualifications

Excellent analytical, problem-solving skills.

Excellent attention to detail and accuracy.

Extensive experience working with internal, external customers and upper management.

Team player, organized, self-motivated and works well under pressure in individual and team environment.

EDUCATION

Some Coursework Completed Towards Business Administration at Wilbur Wright College – 4 credit hours.

Accomplishments:

Awards: Several top funding awards (250+ funded loans)

Key member in the ERP conversion taking place in April 2012.

Excellent monthly audit rate.

Excellent documentation skills.

REFERENCES UPON REQUEST

LINKS:

LinkedIn: https:// www.linkedin.com/in/tina-rose-95976142

Facebook: https://www.facebook.com/tina.caccamorose

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