SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

NOBLE COBAN

**** ***** *****, *********, ** 77471 C: 347-***-**** ad4fgx@r.postjobfree.com Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Operations management

P&L management

Team building

Natural leader

Accounting and finance

background

Exceptional time management

skills

Conflict resolution

Business and requirements

analysis

Leadership

Served as key contributing member to Leadership team. Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Consistently generated additional revenue through skilled sales techniques.

08/2013 to Current Executive Director

Global Noble Enterprise West New York, NJ

Capitalized on industry changes to maximize company revenue. Conducted cost, schedule, contract performance, variance and risk analysis. Performed heavy bank reconciliations and cash flow statements. Opened and assigned new client accounts.

Coordinated approval processes of all accounts payable invoices. Conducted month-end balance sheet reviews and reconciled any variances. Maintained accounts receivable documentation electronically and on paper. Trained 5 new employees quarterly.

Created new processes and systems for increasing customer service satisfaction.

Verified that information in the computer system was up-to-date and accurate

Developed and implemented efficient accounting, financial and operational systems.

Consistently recognized by management for providing superior customer service.

Created repeat business by developing long-term relationships with regular customers.

Transported client from origin to destination in a safe and timely manner. Retained valid proof of insurance and registration in vehicle at all times. Conducted daily DOT pre-trip inspections according to a set checklist. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

09/2012 to 07/2013 Driver

Brilliant Transportation Brooklyn, NY

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Transported client from origin to destination in a safe and timely manner. Guaranteed positive customer experiences and resolved all customer complaints.

04/2011 to 06/2012 Driver

Empire CLS Secaucus, NJ

Managed quality communication, customer support and product representation for each client.

Guaranteed positive customer experiences and resolved all customer complaints.

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. 10/2009 to 03/2011 Management

Harlem Grill Nyc, NY

Assisted guests with making menu choices in an informative and helpful fashion.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Delivered exceptional, friendly and fast service.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests. Stocked and maintained silverware, linen and condiments. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.

Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.

Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Accepted payment from customers and made change as necessary. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.

Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers

Supervised and coordinated activities of cooks and workers engaged in food preparation

01/2000 to 08/2009 Artist Management

More Famous Media Nyc, Ny

Capitalized on industry changes to maximize company revenue. Managed the day-to-day tactical and long-term strategic activities within the business.

Conducted cost, schedule, contract performance, variance and risk analysis. Worked alongside the entire development team in an energetic and creative environment.

Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation.

Generated new accounts by implementing effective networking and content marketing strategies.

Produced documentaries, reality shows, red carpet premieres and live events. Drafted film budgets and monitored expenditures.

Set up equipment for broadcasts and promotions at station remotes. Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.

Led concept development, graphics, storytelling and delivery of segment ideas.

Captured and reported post-show recaps, highlighting successes and opportunities for improvement.

Drafted and distributed weekly production schedule to upper management and production staff.

Served as mentor to junior team members.

Executed integrated advertising campaign across multiple media channels. Traveled with the manager to take notes and dictation at meetings. Handled incoming and outgoing correspondence, including mail, email and faxes.

Checked mail, shopped for groceries and handled bill payments. Organized and prepared residential properties prior to high net worth clients' arrival.

Coordinated overnight travel arrangements and accommodations. Researched and collected options for the best pricing on hotels, flights and home furnishings.

Organized personal and professional calendars and supplied reminders of upcoming meetings and events.

Typed documents, updated websites and compiled information for meetings. Ran errands, including grocery shopping and picking up dry cleaning. Consistently recognized by management for providing superior customer service.

Created repeat business by developing long-term relationships with regular customers.

Enforced safety procedures in accordance with facility policies and government regulations.

Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Organized public appearances, lectures, contests and exhibits to increase product awareness.

Designed web and other content, including monthly newsletters and promotional calendars.

Coached client representatives on effective communication with the public and employees.

Planned and organized corporate media and other special events. Worked with management to identify trends and developments that might influence PR decisions and strategies.

Acted as communications liaison for 8 internal teams. Managed all media, press and public relations issues. Developed corporate communications strategies and programs, including project timelines.

Traveled to national and international business locations. Established clear lines of communication between business and clients. Developed budgets and approved expenses.

Transcribed musical compositions to adapt them for a particular ensemble. Recorded and produced 5 solo and ensemble albums.

Scheduled and ran rehearsals, reserved rehearsal space and arranged for accompanists.

Featured at numerous festivals and concerts both locally and nationally. 02/1998 to 12/1999 Sales Manager

Town & Country Toyota Charlotte, NC

Followed checklists to verify that all important parts were examined. Communicated with customers regarding vehicle issues and potential repairs. Contributed to repeat and referral business by using strong customer service and problem solving skills.

Transported customers to and from the shop for the customer service program. Organized weekly sales reports for the sales department to track product success.

Trained 5 new employees quarterly.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Achieved high sales percentage with consultative, value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions. Managed quality communication, customer support and product representation for each client.

Attended local, regional and national trade shows for product development training as defined by territory needs.

Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Led sales calls with team members to establish sales and customer retention goals.

Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Maintained friendly and professional customer interactions. Trained in negotiations and time management.

10/1996 to 01/1998 Sales

Scott Clark Toyota Charlotte, NC

Led sales calls with team members to establish sales and customer retention goals.

Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Wrote sales slips and sales contracts.

Maintained friendly and professional customer interactions. Recommended and helped customers select merchandise based on their needs.

Served as liaison between customers, store personnel and various store departments.

Confirmed that appropriate changes were made to resolve customers' problems.

Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Worked flexible schedule to accommodate changing customer levels. Solicited referrals from satisfied clients.

Answered incoming telephone calls with professional and knowledgeable responses.

Developed and executed sales promotions.

Provided expert product and service information.

Maintained up-to-date knowledge of customer buying habits. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.

05/1993 to 07/1996 Material Handler

Cadmus Charlotte, NC

Researched and resolved billing and invoice problems. Determine materials, tools and equipment needed for product orders. Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line.

Started machine operations by inserting control instructions into control units. Led business development evaluation/business analysis. Monitored and adjusted production processes or equipment for quality and productivity.

Planned and laid out work to meet production and schedule requirements. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Coordinated inventory and cost control programs.

Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.

Troubleshooted problems with equipment, devices or products. Maintained accurate stock records and schedules.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns.

Transported goods from racks, shelves and vehicles. Banded, wrapped, packaged and cleaned equipment.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Used propane forklift to load trailer at warehouse. 08/1991 to 04/1993 Security

National Jewelry Exchange Nyc, Ny

Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

Reported all incidents, accidents and medical emergencies to law enforcement.

Answered alarms and investigated disturbances.

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Investigated calls and complaints involving fire, theft, accident and hazard reports.

Interviewed, questioned and conducted undercover surveillance operations. Conducted private investigations to locate missing persons, obtain confidential information and solve crimes.

Ran background checks of individuals to obtain data on character, financial status and personal history.

Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.

Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.

Developed and implemented training procedures for all newly hired personnel. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety. 06/1989 to 07/1991 Escort

GHI Home Care Service Nyc, Ny

Maintained a state of readiness and alertness for all assignments. Collected pertinent information from the patient, family and friends, medical records and prescriptions.

Rapidly assessed whether life threatening criteria was present and took immediate action.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.

Reported all incidents, accidents and medical emergencies to law enforcement.

EDUCATION

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Recommended improvements in security systems and procedures. Pulled patient charts for upcoming appointments.

Disseminated information to correct department, individual or outside location.

Kept department clean, organized and professional. Maintained 100% compliance with all hospital and government regulations. 1989 High School Diploma: Business Management

Wayne High School Huber Heights, Ohio, USA

Advanced coursework in Business Administration

Coursework in Marketing and Advertising

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