NAKIA STANLEY

**** ****** **** ***. *** Dallas, TX 75234 972-***-**** Cell

SKILLS PROFILE

- Windows 95/97/98 & 2k MS Windows XP, MS, MSWorks for Windows, MSExcel, MSWord, Lotus Notes, LPS Desktop Invoice Management, Reotran Systems, IRIS System, SAP systems JDA, Emden, Avidity, Banner System, PreAuth Email, Internet, Spreadsheets, Data Entry, 10-Key touch & sigh, Typing 50+ wpm, filing organizational skills, Wonderful Communication Skills, Excellent Interpersonal Skills, Quick Learner, Multi-Tasker, take 100+ calls, outgoing 169+ Self-Motivated, Self-Starter, Team Player, Versatile and committed.

- Witness software

EMPLOYMENT HISTORY

Octane Lending

Irving, TX

6/2021-Present

Customer Engagement

● Handle an average of 80 inbound and outbound calls per day

● Process phone payments

● Conduct outbound customer interview calls

● Communicate and resolve customer issues via online chat channel

● Resolve common customer concerns regarding their powersports loan

● Meet monthly productivity and quality goals

● Comply with all federal and state specific laws that regulate collections and servicing activities Loan Me

Irving TX

1/2018 -6/2018

Collections

Unsecured loans 1 and 3rd party loans

Work with debtors on past due loans from 1 day to 90 days past due. Setup paperwork to be sent out to the client once the debit has been paid. Did negotiate on loans that could be settled. Also sent file to be updated on credit report. And I sent you the information for my current job. LEAD TAG

4/4/16-PRESENT

● Software call Tracking

● Make follow up calls

● Book appointments for the consultants

● Handle support takes

● Categories your needs for your store

● Update profile with the stores

Team Lead, Best Receivable Management 03/18/2014-10/30/14 Dallas, TX

● Trained new Hires

● Made outbound calls as well took inbound calls

● Collect & manage new and old account

● Updated information in the system as well send email over to our Client

● Took Supervisor calls from patients who had issues with their bills

● Abide by all Fair Debt Collection Act as well as Company Policies

● Skip Trace

Inbound Collector, RGS

Financial

6/1/2012 -

2013

Richardson, TX

● Made outbound calls as well as took inbound calls

● Collect & manage the assigned portfolio or group of accounts

● Update new address & phone information in software as acquired

● Customer Service

● Account reconciliation with each consumer

● Abide by all state & federal laws

● Abide by all company policies

● Operate within a dialer pool environment & engage in manual dialing calling

● Skip tracing

Collections, Law Office of

Michael Scott

2010 -2011

Carrollton, TX

● Negotiated with debtor or consolidator

● Setup payment plans

● Settled accounts with one time payments, judgments or liens on property

● Agent access dialer, prepared docs for debtor to sign, processed payments on accounts with ACH/Debit Cards Customer Service Agent/ CSI

Health Management Systems

2007-2010

Irving, TX

● Insurance Verifications, Medicaid pharmacy verifications

● In-bound & Out-bound calls

● Data entry, typing and assisting with various other tasks.

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