Customer Service Agent

Highly motivated, confident individual with exceptional multi-tasking and organizational skills. Able to exhibit professionalism when dealing with customers.

Ability to understand the complexities and nuances of different businesses, Strategic perspective of evolving business scenarios and a proactive approach.

Excellent leadership, negotiation, oral/written communication, interpersonal, intuitive, and analysis skills; thrives in both independent and collaborative work environments. Excels in building team, handling performance improvements and undertaking Business & Feedback Review. CORE COMPETENCIES

EMPLOYMENT SCAN

2021-to date

WEDI INVESTORS LTD.(microfinance)

HEAD OF OPERATION

KEY ROLES

Develop and implement operation alligned with microfinance goals.

Identify, asses and manage operation risks to ensure stability.

Supervise operation staff and foster a productive and collaborative work environment.

Moniter financial perfomance and operation metrics, making data driven decisions.

Foster positive relationship with client addresing their needs and ensure satisfaction.

Merge regulatory requirement with industry standards.

Provide regular report on operational perfomance and contribute to strategic decision making. 2019- 2020

CUSTOMER SERVICE AGENT

WINFRED MUKAMI NYAGA

E-Mail: **************@*****.*** Contact : +254********* MARKETING AND SALES /CUSTOMER SERVICE/ADMINISTRATION. PROFESSIONAL OVERVIEW

GREEN BELT MOVEMENT

KEY ROLES

● Receiving and placing customer service telephone calls

● Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

● Resolving customer complaints, managing database records, drafting status reports on customer service issues

● Data entry and research as required to troubleshoot customer problems

● Ensure the customers are updated especially due to interruption of the covid pandemic. 2016_ 2018

KESOM FREIGHT COMPANY (CHINA)

HEAD OF MARKETING/CUSTOMER AGENT

KEY ROLES

Ensure all the shipments are updated

Ensure the customers' goods arrive safely from county of departure to arrival port

Update customers on any delays that may occur during shipping of goods

ensure all staff in the department are in line with the rules and regulations

ensure channels of shipment are positively affecting the company 2014 – 2015

AL FUTTAIM REAL ESTATE COMPANY(DUBAI)

FRONT DESK AGENT

KEY ROLES

Ensure the highest standard of customer service is provided to customers. Ensure quality standards are achieved for all customer interactions.

Actively enhance revenue earnings by providing options to customers on all products and services.

Support the Customer Sales & Service Team Leader on closing the end of day sales and banking money received.

Actively engage with the customers during viewing and introduction of products.

Be updated on customer on customer expectations and reviews.

Be available on customers time and enjoy the interaction. 2012 – 2014

SAFARICOM BUSINESS, (KENYA)

CUSTOMER SERVICE REPRESENTATIVE

KEY ROLES

Handle and process all customer correspondence, messages orrequests as required, while ensuring seamless and effective communication

Overseeing all administrative activities like maintenance of office equipment, transport, housekeeping & maintenance of office and record keeping of office stationery including various formats.

Regularly coordinate with Team Leaders for their monthly project status report to be conveyed to the

CTO and Customer Service Manager

2010 – 2011

FINE BREEZE HOTEL, (KENYA)

WAITRESS

KEY ROLES

Escort Customers to their tables

Prepare tables for meals and setting up items such as lines and glassware

Inform customers of daily specials

Present menu and answer questions about menu items

Serve food and beverages

Check with customers to ensure they are satisfied with the service offered

Prepare bills that itemize total meal costs and collect payments

Handle customer enquiries, feedback, complaints and requests SCHOLASTICS

Kenya employment association

Certificate of assessment 2020

Safaricom company

Certificate for best perfomance

Kenya national theater

Certificate of arts

Nairobi aviation collage

Diploma in cabin crew management

St. Ann’s girls high school

K.C.S.E certificate

Carol academy

K.C.P.E certificate

OTHER SKILLS

I.T Exposure ( ms excel, powerpoint,outlook,windows,basic ms vision,internet reserch,ms word,ms publisher,printing)

International customer relations

Marketing skills in local and international trade

Import and export skill

Art and design skills

Freight fowarding skills

Market research intelligence

Risk management

Adaptability

Ethical conduct

Data analysis

Customer relationship management

Reference upon request.

WINFRED MUKAMI

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