Customer Service / Front Officeadmin / Personal Assistant
Resume:
DEBORAH ADHIAMBO ODONGO.
PERSONAL DETAILS
EMAIL: **************@*****.***
POSTAL ADDRESS: P.O. BOX, 003-6259 Nairobi
ID: 33829793
TELL: 070*******
GENDER: FEMALE
NATIONALITY: KENYAN
LANGUAGE: ENGLISH AND SWAHILI
RELIGION: CHRISTIAN
OBJECTIVES.
To achieve best results under minimum supervision.
To ensure both individual and society growth.
To provide quality service.
To be creative and innovative.
Work Experience
July 2021 - Present: Silafrica Kenya Limited
Position: Front Office admin/Customer service/Personal Assistant Duties and responsibilities
• Manage CEO’s Calendar, handled sensitive information and communicate effectively, organized meetings and appointments, controls access to the managers/executives.
• Manage MD’s travel arrangements including visas accommodation etc.
• Applied for E-Visa for incoming guest and outgoing staffs and did invitation letters where necessary.
• Interacted with organization staff, executives, clients and visitors on a daily basis
• Provides administrative support according to the needs of all departments.
• Greeted visiting clients and business partners, answered the phone, responded to and handled mail.
• Maintained a clean reception area, managed office supplies, and worked on the development of new procedures in order to decrease the office operating costs.
• Reviewed forms and documents, ensuring the accuracy of all information are maintained and updated large databases.
• Produced detailed reports and executed other clerical tasks, ensuring that all assignments were completed within schedule.
• Receive documents, parcels and cheques that come in the company and take them to the responsible persons after recording them.
• In-charge of Company’s social media face book, watsup and telegrams groups by posting products, events, company progress (success). Proficiency in using social media software(e.g. Hubspot’s social Inbox)
• Handled event coordination internally and externally.
• Participated in Human Resource department in recording employee daily attendance, employee welfares and awards.
• Did some graphics on employee’s celebration like birthdays, holidays like valentines, mothers day, new year Easters, father’s day, labor day and many more.
• Participates in the Finance department by posting cheques, doing the banking, handling petty cash and having follow ups on the payments.
• Handle local and international courier requests from different departments through G4S, DHL, ARAMEX.
• Good at Espresso machine (making coffee), ensure Kitchen supplies are available and staffs meals are prepared on time.
• Handled company stationery, cleaning material, office supplies from purchasing, issuing and expensing from the system.
• Good at system SYSPRO ERP- BUSINESS SOFTWARE SYSTEM.
- Good on Expense and Issuing of products
- Registration of Invoices
- Requisition System
Dec 2018- 30th June 2021: Consolidated Human Resource Position: Receptionist
Duties
Received incoming guest warmly
Answered incoming calls, mails, Transferred calls as necessary
Handled queries and complaints via phone mails and general correspondence
Managing meeting room availability.
Feb 2016- August 2018: Watamaduni Production (Kenya National Theater) An Actress and Props and Costume Manager
• In-charge of all the necessary props and costumes in each and every scene in the play.
• Maintained cleanliness of all the props and costumes for the cast members
• Improvised different costumes for the cast after every month. EDUCATION BACKGROUND
2012-2015: Ebusakami Girls High School
Attained: Kenya Certificate of Secondary Education. Grade C 2003-2010: Ojolla Kadero Primary School.
Attained: Kenya Certificate of Primary Education.
INTERPERSONAL SKILLS
Ability to work under pressure
Communication skills
Detail-oriented
Time management
Organization Skills
Customer service skills
Good team player
Multitasking
REFERENCES
1. DAVID BABU
WATAMADUNI PRODUCTION
2. CONSOLIDATED HUMAN RESOURCE
MR. NYAGAH
3.SILAFRICA KENYA LIMITED
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