Customer Service Call Center

**/**** - **/**** ******** Customer Service Rep

One Touch Direct, Tampa, FL

Incoming call center setting up service for wireless mobility Assisting customer with their bill explanation

Updating or changing plan

Enrolling customers into secure data base

09/2018 - 05/2021 Order Puller

Century Fasteners Corp, Tampa, FL

I receive orders to process. I would have to go into the warehouse and locate specific parts for the customer. I measure, weight and count. I'd package them accordingly and ship to the desired location.

04/2017 - 08/2018 Crew Trainer

Wendys, Tampa, FL

Assist Management with Daily set-up. I also count, verify and record cash tills. keep up with daily checklists. Follow all cash handling procedures while depositing large amounts of cash.

07/2017 - 08/2018 Cashier

Popeyes Louisiana Kitchen, Tampa, FL

I welcomed customers as they entered the establishment. i offered them our specials. Took orders and packaged their meal. prep and prepared hot food items for purchase. Swept, mopped and sanitize work area.

10/2016 - 03/2018 Sandwich Artist

Subway, Dade City, FL

Prep and Prepare food items. Assembly sandwiches for customers. Clean and santize work area. Stock and label food products. Roll and bake bread daily 10/2016 - 12/2017 Sandwich Artist

Subway, Dade City, FL

prep and prepare food items for retail sales.

DIASHA SHEARS

332 Windwood Oaks Dr., Tampa, FL 33613

Phone: 813-***-****

Email: ***********@*****.***

Objective

Seeking position in Business Customer Service, Data Entry and or Telecommunications Sales within the Remote Customer Service Industry utilizing my varied background of customer service and my diversified abilities I have acquired to advance with a growing company. Ability Summary

Coordinate activates of workers along with keeping records, collecting, and paying account. Ordering and purchasing supplies and making sure that our customers were satisfied. Food Service Manager I was in charge of Interviewing, hiring and training of all employees. Making out schedules for each shift, collecting and counting money each night or shift so that I could deposit into the Bank.

Employment History

02/2015 - 03/2017 Assistant Manager

Sonic Drive in, Zephyrhills, FL

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

08/2012 - 07/2014 Verifier

Think Direct Marketing Group, Largo, FL

Inbound Call Center. I would setup orders for magazine subscription. Address customer concerns. Process payment through customer credit cards. Confirm the orders. Cancel if necessary.

06/2010 - 07/2012 Housekeeping Aide

Quality Inn Hotel, Tampa, FL

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met. Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers. Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Dust and polish furniture and equipment. Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas. 03/2009 - 01/2010 Food Service Worker, Hospital

James A. Haley Veterans Affairs Hospital, Tampa, FL Assembled and prepared food items such as; Sandwiches, Salads, Soups and Beverages to serve to staff and guest in the Canteen Food Court. My Job also Included serving special food items to patient with special Diets each day. 04/2008 - 01/2009 Assistant Manager

Sonic Drive in, Tampa, FL

Directed cooking, wrapping and packing of food prepared and served, collecting of monies from in house and take-out customers and assembling of food orders for wholesale customers.

Basic Education

High School Diploma

Pasco High School, FL

01/2009 Serv Safe

Health Depatment

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Honors & Activities

100% Mystery Shops Award

Additional Information

Detailed References

Contact this candidate