Carla Lewis

*** ***** **** • West Memphis, AR ***01• PHONE 901-***-****

Objective

To utilize my educational knowledge, skills, and training in a challenging and rewarding position that offers opportunities for growth and advancement.

Education

November 2019-December 2023)

Associates- DeVry University

August-1988-May-1991

High School Diploma- Turrell High School

Work Experience

09-2020-current Perimeter Healthcare Forrest City, AR 72335

Regional HR Manager/Payroll Clerk/Patient Advocate

Completes and submits Position Control Charts weekly to develop talent acquisition, hiring plans, and strategies.

Oversee three facilities and all HR Business Partners.

Performs Accounts Payable duties by tracking and submitting invoices weekly and monthly to ensure monies are accounted for.

Performs analysis of hiring needs to provide employee hiring forecasts to corporate leaders.

Attend daily meetings with leadership to discuss and plan daily duties.

Suggests measures for improving employee retention by promoting employee recognition to boost morale.

Uses sourcing method platforms for hard-to-fill roles such as: Indeed, local radio station, Chamber of Commerce, and local newspaper.

Attends and sponsors career fairs and similar events to recruit new candidates.

Perform reference checks, online investigation requests, and background checks for new hires.

Attends monthly HR Metric calls with the CEO and VP of Human Resources to track trends, turnover, Worker’s Comp Incidents, FMLA, and complaints.

Monitors time and attendance in Kronos daily to correct times for all employees.

Onboard new hires in UltiPro systems.

Submit IT support tickets into Jump Cloud daily when issues arise for Senior management and other staff.

Assist and support the facility CEO and Directors with the corrective actions process.

Directs the hiring, evaluation, and termination process.

Attend unemployment hearings with Department heads.

Tracks and monitors annual training for all staff to ensure the company remains compliant with state and minimum licensing requirements and The Joint Commission (TJC) standards.

Supervises Administrative Assistant, HR Generalist, and Transportation department.

Responsible for discussing all resident’s grievances with the Safety Committee to ensure all grievances are handled timely.

Meet with residents one-on-one to discuss concerns and requests.

08/2019-10/2019 Randstad (Ingram Micro) Millington, TN 38053

Talent Acquisition Coordinator

Conducted interviews in person and via telephone.

Enter data into the RFO system and update widgets daily.

Investigated and determined employee needs.

Developed talent acquisition, hiring plans, and strategies.

Sourced to find candidates qualified for open positions.

Performed analysis of hiring needs and provided employee hiring forecast.

Design, plan, and execute selection processes (conduct interviews and screening calls, administer on-site drug screening, etc.)

Reviewed employment applications and background check reports.

Suggested measures for improving employee retention by promoting employee recognition to boost morale.

Used sourcing methods for hard-to-fill roles.

Attended career and college fairs and similar events to recruit new candidates.

Performed reference checks, online investigation requests, and background checks.

Assisted Site Manager with new hire onboarding (e.g., preparing the necessary paperwork to prepare for upcoming training.

04/2019-08/2019 Department of Finance and Administration West Memphis, AR 72301

DFA Representative

Responsibilities required daily observations and recording.

Completed Incident and Task Tracking logs daily, along with project paperwork and a summary of everything that went on throughout the day.

Assisted Patrons with concerns or complaints.

Verified and observed all jackpot payouts, including non-ID jackpots.

Duties included coin testing and meter reading of slot machines.

Documented all software changes in new and old machines and noted them on Event Tracking Log for review.

Monitored surveillance daily and documented any suspicious activity on the floor.

Briefed relief during shift change daily on down machines and the number of jackpots along with software updates.

Provided information and assistance to taxpayers or child support customers regarding laws, regulations, and reporting procedures.

Identified and corrected discrepancies in evidentiary records, tax records, and financial and payment records.

Provided customer support via phone or in person regarding all legal documents.

Received and posted payments and updated status changes on child support cases.

Update information in the ARSIS system and research documents for both non-custodial and custodial parents.

Scanned and tracked returned mail, court orders, and certificates of paternity, along with SS cards, birth certificates, and out-of-state transfers. Was responsible for observing and reporting.

Was responsible for the completion of Incident and Task Tracking logs daily, along with project paperwork and a summary of everything that went on throughout the day.

3/2015- 1/2019 Woodridge Behavioral Center/Perimeter Healthcare (West Memphis, AR 72301)

Human Resources Representative/Payroll Support

•Administered compensation and benefits plan to staff upon hire and during Open Enrollment.

•Assisted in talent acquisition and recruitment process.

•Provided FMLA Leave for all eligible employees when needed.

•Tracked and monitored annual training for all staff to ensure the company remains compliant with state and minimum licensing requirements and The Joint Commission (TJC) standards.

•Performed human resources duties at the professional level and carried out responsibilities in compensation, evaluation process, and recruitment.

•Assisted in the development and implementation of personnel policies and procedures by the company mission, core, and values.

•Coordinated, monitored, and represented the company in unemployment claims, insurance, Worker's Compensation, EEOC, etc.

•Partnered with employees and managers to communicate various human resources laws, standards, and government regulations.

•Participated in staff meetings, training, and seminars monthly.

•Assisted with ongoing maintenance of personnel files and records retention policies and procedures.

•Processed, tracked, and verified payroll in ADP, Stromberg, and Kronos time and attendance systems.

•Distributed payroll to each department and addressed payroll issues and concerns.

•Supported and provided HR advice to employees and managers.

•Managed day-to-day HR operations including, but not limited to, onboarding, transfers, and exit process.

•Reported and tracked turnover rates and retention levels for monthly dashboard reports to CEO.

•Facilitated and provided employee training annually to all staff.

•Recommended new approaches and strategic planning to effect continual improvements and efficiency of departments and services performed to Senior Management.

•Coordinated Employee Recognition program.

•Acted as liaison between employees and management to answer questions or concerns regarding company policies, practices, labor laws, and regulations.

09/2006 - 03/2015 Life Strategies of Arkansas, LLC (West Memphis, AR 72301)

Site Coordinator/Safety Officer/Chief Executive Assistant/Administrative Assistant/HR Specialist

Performed Administrative duties by taking messages and scheduling appointments for all doctors assigned to each clinic; answered multi-phone lines while maintaining a professional tone.

•Submitted Sam’s Club and Staples orders for eight facilities.

Prepared monthly Calendars for Doctors and Nurse Practitioners to send out to sites monthly to schedule intakes.

•Assisted Payroll specialist with petty cash reconciliation and annual bonuses.

Assisted CEO with monthly meetings for directors by preparing reports and revising Bank Loan documents along with contracts.

Verified primary sources for all licensed personnel staff.

Maintained multiple Sites by running daily reports and compiling needed paperwork to verify insurance and Medicaid eligibility for new patients.

•Scheduled med management appointments for doctors and Licensed Clinicians.

Assisted in the hiring process by coordinating job postings on the website, reviewing/screening resumes and applications, performing telephone interviews and reference checks, online investigation requests, and background checks.

Worked with the Director of HR and served as point-of-contact for all employees with HR-related questions and/or issues.

•Acted as liaison for employees on the payroll, benefits, and workday issues.

Conducted monthly safety meetings with supervisors, Compliance Officers, and Site Coordinators to discuss repairs and facilities-acquired injuries.

•Attended job fairs to market for strong candidates to fill vacant positions.

Served as Point-of-contact for employees and benefit providers, including health/dental/life insurance carriers, FMLA, and 401(k) plan representatives.

•Maintained personnel files in compliance with applicable legal and regulatory requirements to ensure

Consistently updated information reflects documentation (including job descriptions, I-9s, licensure status, proof of insurance, educational records, background checks, performance evaluations, disciplinary forms, salary/position changes, and all other file-related documentation as required.

Was responsible for conducting monthly rounds at all facilities to ensure sites were compliant with the Joint Commission, Department of Human Services, and Office of Long-Term Care.

•Was the point of contact for outside vendors and licensed contractors regarding repairs, purchases, and pickups.

•Stocked and separated all office material for the corporate office.

•Reviewed and distributed applications for potential candidates to department heads as needed.

Monitored payroll, time, and attendance for all staff by running daily and weekly reports.

06/1997- 08/2006 Family Dollar Distribution West Memphis, AR 72301

Receiving Checker/ Customer Service Rep.

Maintained customer records by updating account information.

Communicated with customers and vendors to exchange information regarding products, materials, and services.

Sorted products and materials into predetermined sequences or groupings for packing, shipping, and storage.

Transported materials to processing, shipping, and storage area manually by using a forklift, hand jacks, and walkie riders.

Compared product labeling, tags, tickets, shipping manifest, purchase order, and bills of lading to verify the accuracy of shipment contents and quality specifications.

10/1991-05/1997 Elite Lamp Company West Memphis, AR 72301

Customer Service Representative/ Billing Clerk

Prepared product and service reports by collecting and analyzing customers’ information.

Maintained financial accounts by processing customer adjustments.

Opened customer accounts by recording account information.

Recorded and tracked details of inquiries and complaints.

References are available upon request.

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