Minnie Alexander

Customer Service Representative

504-***-**** ad4fak@r.postjobfree.com New Orleans, Louisiana 70118 PROFESSIONAL SUMMARY

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. SKILLS

Operation of a computer using a keyboard and mouse Proficient operation of property management system, telephone switch, and fax machine EXPERIENCE

CUSTOMER REPRESENTATIVE CONSULTANT, New Orleans, Louisiana Sleep Number, November 2021-February 2024

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Participated in ongoing training to enhance own job skills and knowledge.

• Work with escalated customers while maintaining the company policy and reaching a resolution for the customer CUSTOMER ESCALATION SPECIALIST, New Orleans, Louisiana Sleep Number, March 2021-November 2021

• Provided excellent customer service by addressing customers' concerns in an efficient and professional manner.

• Successfully managed customer escalations, resolving difficult and complex issues with a high degree of efficiency.

• Collaborated effectively with other departments to resolve escalated customer complaints or issues.

• Gathered information from various sources to resolve issues quickly. CUSTOMER SERVICE REPRESENTATIVE, New Orleans, Louisiana Sleep Number, August 2020-March 2021

• Provided exceptional customer service to ensure customer satisfaction.

• Answering calls

• Transferring to appropriate departments

• Assisting with new purchases and returns

FRONT DESK MANAGER, US

Hotel Management of New Orleans

Management of all aspects of guest services, including registration, information, accounting, parking, directions and sightseeing

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• Monitoring of bell and valet staff activities for proper guest support and service

• Management of guest requests and / or complaints with satisfactory response to resolution

• Verification of housekeeping activity to prepare rooms for occupancy

• Working knowledge of hotel rates and promotional and/or package programs

• Accurate processing of transactions pertaining to cash receipts, credits, and charges to guest accounts

• Proper routing of mail, package, telephone calls and messages Daily logging of Front Desk Journal, Incident/Accident Reports, and any other required documentation pertaining to hotel operations

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• Accurate processing of reservation requests and modifications

• Documentation and reporting of maintenance deficiencies

• Working knowledge of hotel life safety systems and emergency procedures

• Secure management of room key inventory

• Secure management of guest information

• Secure management of guest safe deposit box system

• Accurate maintenance of shared cash bank

• Management of Front Desk schedules, including call offs

• Screening of applicants, employee training, and periodic evaluations of staff

• Review of guest requests or complaints, and report of request, problem, or resolution to General Manager

• Working familiarity with hotel layout; corridors, exits, guest rooms, store rooms

• Working familiarity with hotel room types, categories

• Management of hotel lobby and front desk areas in a neat orderly fashion at all times

• Completion of any request made by General Manager. EDUCATION

JOB DESCRIPTION

Position: Front Desk Manager Department: (Hotel) Front Desk (Dept. #) Reports to: General Manager Hourly/Salary: Salaried

PERFORMANCE EVALUATION CRITERIA

• Customer Service

• Punctuality/Appearance

• Professional Demeanor

• Staff Management

• Information and Documentation

• Technical Skills

• Hotel Guest Problem Resolution

• Hotel Operations

• Cash Handling

• Safety and Security

REFERENCES

References available upon request

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