MARY MONTGOMERY

ad4f9o@r.postjobfree.com

*** *********** **.

Friendswood, Tx 77546

832-***-****

SUMMARY:

I excel in a call center, telecommunications in a hospital environment, with 7 years’ experience, and 25 years’ experience in public relations & customer service. Strong proficiency in Computer applications & EMR medical software I have 2 years medical call center and 3 years electronic medical records experience.

PROFESSIONAL EXPERIENCE

Texas Childrens Hospital/6621 Fannin Houston Tx.

Contact Center Operator 1-12/18/23-present

Access company Software/ Call Center

Customer Services

Satisfied customer needs/ 20-50 calls per shift

SODEXO/1500 Louisiana, Houston, Tx

Receptionist - 03/10/22-present

Phones/Receptionist

Customer Services/calls deliveries to employees

Accessed Chevron people finder database

Allied Universal Services/Fuqua, Houston, Tx

Security - 3/10/21-10/31/21

Logged employees & vendors visits

Gated in employees,vendors without badges

Calls to control room for various issues

Patrolled area – disturbances/accidents

Identogo /3717 Center St., Deer Park, Tx

Fingerprint Technician - 6/4/20-2/15/21

Captured fingerprints by machine

Accessed company application and enrolled customers credentials

Issued hard copy fingerprints upon request

Receptionist - logged in customers, answered phones and calls to tech center

SODEXO/Medical Center Blvd., Webster, Tx. 77598

DIET CLERK/Call Center - 4/3/17-10/31/19

MR- Meditech/Healthtouch POS

Knowledge & Plans-Cardiac, Soft, Renal, Regular & Bariatric Patients

Meal ticket printing

print out on qty. next day meals

NASA HEALTH CLINIC / 985 NASA PARKWAY, HOUSTON, TX. 77598

Receptionist - 6/15/15 - 9/15/15

EMR-Practice Fusion

Lab Corp-Scheduled pick up (specimens, blood tests & etc.)

Insurance Verification

Vitals

Check in/out

QA Home Health Services / 1100 NASA Pkwy. Ste. 420B, Houston, TX

Administrative Assistant - 1/10/15-4/10/15

EMR-software/Practice Fusion

HHA visits—Data entry (Logged aides’ visits for payroll)

Sent reminders-for Dr signatures

AT&T Houston, Texas

Records Clerk - 3/10-5/26/06

Utilized databases and records programs to record data

Fielded customer phone calls

Maintained records and preformed data entry functions

Southwestern Bell Lake Jackson, Texas

Operator - 4/15/98-2/28/03

Managed office, customer service

Utilized databases and records programs to record data

Fielded customer phone calls

Contact this candidate