Melissa Bohanan

**+ plus years in Customer Support and Support management

Nashville, TN 37209

ad4f9m@r.postjobfree.com

+1-931-***-****

Energetic Customer Service/Sales Representative with 15+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement

Authorized to work in the US for any employer

Work Experience

Customer Support Specialist

Metropolis parking-remote - Nashville, TN

June 2021 to Present

As a customer support specialist my responsibility is to ensure customer satisfaction by answering phone calls and provide instructions to parking garage patrons. • Provide troubleshooting to patrons in the proper use of equipment. Instruct handicap and health link patrons on validation procedures. • Explain ticket procedures to patrons if needed, ie. Pull ticket, prepay or pay at the exit, insert prepaid or validated ticket in any machine. • Provide assistance to employees experiencing problems with hangtags or proper parking procedures. • Since working with the company I have taken over my responsibilities such as reviewing violation disputes and granting, denying, waiving and lowering the violation based on the circumstances. I work very closely with the operations managers on a day to day basis and have a great working relationship with them. I have built a repor with many of our Enterprise accounts and handle some of their accounting needs.

Customer Service Representative/Call Center

Premier Parking/Metropolis Technologies - Nashville, TN April 2021 to March 2023

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company’s new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Help to train new employees and inform them about the company’s customer management policies Quality Control Inspector

Zanini - Decherd, TN

July 2020 to May 2021

Monitor operations to ensure that they meet production standards. Recommend adjustments to the assembly or production process. Inspect, test, or measure materials or products being produced. Measure products with rulers, calipers, gauges, or micrometers. Sales/Customer Service Associate

Prime Communications - Tullahoma, TN

March 2016 to July 2020

Sales and service of cellular devices and products, stock, inventory, customer relations, cash handling, upsell

Customer Retention Specialist

TRG Ibex Global - Spring Hill, TN

March 2012 to June 2016

Communicated with customers, members, and employees to increase loyalty and retain their business or service. ... Spoke with customers or employees over the phone or in-person, and often needed to quickly devise solutions to problems they are presented with. Actively listened and provided solutions and resell the value of DirectTV service. Billing and customer service issues that could not be handled at the normal level

CoOwner

D&H Country store & Restaurant - Estill Springs, TN January 2005 to August 2012

Co owner to family owned business, HR, bookkeeping, drawer balancing and daily deposits, customer relations, stock, inventory, ordering, scheduling

Verizon Wireless Customer Service Representative

Verizon - Tullahoma, TN

May 2004 to January 2009

Served customers by providing product and service information and resolving product and service problems. Attracted potential customers by answering product and service questions and suggesting information about other products and services.

Education

High school diploma

Roxana Sr High School - Roxana, IL

May 2006

Skills

• Cash Handling

• Cold Calling

• POS

• Retail Sales

• Sales

• Serving Experience

• Upselling

• Bookkeeping

• Accounts Payable

• Accounts Receivable

• Cleaning Experience

• Office Management

• Payroll

• Customer service

• Sales

• Retail sales

• Accounts payable

• Accounts receivable

• Human resources

• Payroll

• Bookkeeping

• Office management

• Accounting

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