Skills

Languages

CONTACT

Email:

ad4f98@r.postjobfree.com

Phone:

+639*********

+639*********

Address:

Verano Street, P-10

Valencia City, Bukidnon

8709

Northern Mindanao

Philippines

HAZEL DIRECTO

Mindanao, PH +639********* +639*********

ad4f98@r.postjobfree.com https://www.linkedin.com/in/hazeldirecto/ BPO/CALL CENTER AGENT CSR/TSR SUPPORT (Inbound/Outbound) VIRTUAL ASSISTANT COLD CALLING SALES(Outbound) ENGLISH as a Second Language

(ESL) Tutor.

Highly competent communicator skilled in multitasking and effectivelyco mmunicating with others.

Excellent

communication skills

Tolerant and Flexible

Adaptation

Organizing and

Optimization Ability

Excellent Learning

Ability

Team Leadership

English

Work Experience

TERRY'S FLORISTS NJ United States

BPO ORDER PLACER

Assist customers with their needs in ordering flowers from the best local florists around the US.

Handle inbound and outbound calls from customers who are looking for the perfect floral arrangement for their occasions.

Served as a friendly, hardworking, and punctual employee. Worked in accordance with company values to achieve future goals. Utilized superior data visualization and data management skills. Dec.2022 - May.2023

MADANA MOHANA ACADEMY KIBAWE

BUKIDNON

FOCAL PERSON

Organizes and facilitates training, dialogues, conversation sessions, meetings, monitoring and other activitiesimmediately after the accomplishment of each phase of the project. Organized and prioritized work to complete assignmentsin a timely, efficient manner. Jun.2022 - Dec.2022

ACADSOC (Chinese Students) China

ENGLISH AS A SECOND LANGUAGE (ESL) TUTOR

May.2021 - Jun.2022

Provide students with high-quality material for learning and improving their English language skills.

Focus on teaching them how to pronounce words correctly and how to recognize the sounds of different letters.

Designed to help students of all levels, from beginners to advanced, to communicat e effectively and confidently in English.

BCM (Korean Students) Korea

ENGLISH AS A SECOND LANGUAGE (ESL) TUTOR

Provide students with high-quality material for learning and improving their English language skills.

Focus on teaching them how to pronounce words correctly and how to recognize the sounds of different letters.

Designed to help students of all levels, from beginners to advanced, to communicat e effectively and confidently in English.

Feb.2021 - Nov.2021

NATIVE CAMP (Japanese Students) Japan

ENGLISH AS A SECOND LANGUAGE (ESL) TUTOR

Provide students with high-quality material for learning and improving their English language skills.

Focus on teaching them how to pronounce words correctly and how to recognize the sounds of different letters.

Our course is designed to help students of all levels, from beginners to advanced, to communicate effectively and confidently in English.

Feb.2020 - Nov.2020

LGU VALENCIA CITY (Mayors Office)

Valenica City

ADMINISTRATIVE AIDE III

Answering phone calls and directing them to the appropriate staff members or taking messages.

Copying files and documents and organizing them in the office filing system or online database.

Responding to emails from clients, partners, vendors or other external parties and providing them with the necessary information or assistance. Curating schedules for the office staff, meetings, events or travel arrangements and sending re minders or confirmations.

Assisting visitors who come to the office by greeting them, checking their appointments providing them with directions or resources and ensuring their comfort. Sep.2013 - Dec.2019

VA WORKER'S HUB Valenica City Jun.2012 - Dec.2013 VIRTUAL ASSISTANT

The quality lead monitors the calls of the agents who work overseas and evaluates their performance.

The quality lead ensures that the agents follow the accuracy standards and achieve their quota f or the assigned section.

Operated with a willingness to embrace chance and adapt strategies accordingly. CIGNAL TV AND PLDT CARAVAN

QUEZON BUKIDNON

COORDINATOR & HOST

Offers manpower and dicers services.

Ensure the safety of our employer and follow all the regulations and standards.Worked wellindependently and on a team to solve problems. Effectively supported various company initiatives with a range of timelines. Mar.2012 - Jul.2012

LINK2SUPPORT (Inbound)

Cagayan de Oro City

PRODUCT SUPPORT REPRESENTATIVE (PSR)

Overseas quality lead.

Handle calls from customers in various countries who need help with their internet issues.

Troubleshoot problems with modems, routers, hubs, and switches, and guide them through the steps to fix them.

Provide feedback and coaching to the agents who take these calls and ensure that they follow t he quality standards and procedures.

Utilized superior data visualization and data management skills. Aug.2005 - Oct.2009

Education

MADANA MOHANA COLLEGES, INC

KIBAWE BUKIDNON, N orthern Mindanao Philippines

SHORT COURSES offered by TESDA, HILOT (WELLNESS MASSAGE) NCII May.2022 - Jun.2022

BUKIDNON ACLC COMPUTER COLLEGE

Valencia City, Northern Mindanao Philippines

Management Information, Bachelor of Business Management Jun.2017 - Apr.2021

IBA COLLEGE OF MINDANAO

Valencia City Northern, Mindanao Philippines

SHORT COURSES offered by TESDA, FRONT DESK NCII

Aug.2018 - Aug.2018

SYSTEMS TECHNOLOGY INSTITUTE (STI)

Northern Mindanao Philippines

Networking, Diploma of Information Technology

Jun.2003 - Apr.2007

Contact this candidate