John Villanueva Javier

ad4f8h@r.postjobfree.com

Mobile: +639*********

To continuously broaden, enhance, utilise and impart knowledge and experience in the areas of Information Technology. Bring forward the level of teamwork, leadership and dedication and interpersonal skills to greater heights.

PROFESSIONAL EXPERIENCES

Freelance IT Consultant - December 2020 to Present

Analyzing a company’s IT system and infrastructure.

Planning a timeline for completion of projects.

Understanding a client’s business needs.

Implementing a technological solution to meet business needs.

Providing advice on technology best practice.

Consult with the client regarding their IT Needs. COMTRADE INT d.o.o –Philippine Branch

Support Engineer

15th Floor,Tower 1 The Enterprise Center, Ayala Ave Makati City. June 2019 to November 2019

Provide Second level and fundamental technical support by skype, Email or in customer primises

Resolving issues and troubleshooting of the company’s backend enterprise solution with integrations and real time data.

Preventing service outages with proactive monitoring and effective troubleshoot of the service outages when occur.

Writing and executing SQL queries and statements that helps ensure performance, security and availability of the solution.

Prepare documentations and specification.

Ability to read the systems logs and search for the root cause of the problem.

Working in a product driven environment.

Monitor system performance.

PointWest Technologies Corporation

Senior Data Center Operations and Desktop Support Team Lead 12th Floor. CITIBANK Center 8741 Paseo de Roxas, Makati City, Philippines (September 2005 to June 2010 and September 2010 to March 2018) L3 Senior Data Center Operation:

1. Data Center Facility and Operations Team lead

Ensured proper distribution of power within the facility and to equipment racks.

Ensured prompt repair of any failed and or degraded equipment.

Ensured proper operation and maintenance of all equipment.

Managed contractor and vendors that perform work in the Data Centers. Institute and maintain maintenance contracts for equipment.

Monitored and Checked the Data Center Condition daily.

Responsible for the assignment and coordination of all work, Task and Project.

Coordinated customer configuration maintenances; including hardware modification, operating system modification or installation and all other technical requirements.

Created and implement processes and policies (ISMS ISO/IEC 2007).

Monitored and health check AC and UPS daily.

Documentation and inventory servers and other equipment inside the Data Center.

Compiled and documented all the transactions for data entry.

24/ 7 on call Troubleshoot Operations.

Coached and trained staffs for technical development. 2. CCTV DVR administrator

Checked and monitored the condition of CCTV DVR in PTC and PIC.

Basic troubleshooting of cameras and servers.

Coordinated logistics in any major alert.

Monitored and reviewed any concern in CCTV.

3. AntiVirus

Responsible for the overall management of the Antivirus server of the infrastructure.

Monitor and Configure policies in server.

Documentation and Inventory.

24/ 7 on call Troubleshooting.

Avaya Administrator:

Implementation and Configuration IP Telephony and VOIP (AVAYA G650/G450) console.

Configure PSTN, ISDN, NDD, IDD, etc.

Call forwarding

Managed IP Telephony and Analog Phone.

Configured ASA Administrator.

24/7 on call troubleshooting.

Monitored and configured Call Accounting.

Coached and trained staffs for technical development.

Monitored system health, checked and troubleshoot incidents arise on the network. Desktop Support Team Lead:

Primary duty is customer service delighting end users with the friendly support, immediate and precise approach on all technical issues.

Managed to install application on user needed and troubleshoot the issue arises

Provided support for other end users in the organization, ability to work and resolve hardware problem.

Responded queries in a quick manner that results in great user experience.

Addressed user’s tickets regarding software and hardware.

Follow up the users to ensure their systems are functional.

Created technical documentation and manuals.

Monthly reporting IT Manager Incident and Plans.

Coached and trained staffs for technical development. Dispo Philippines Incorporated (June 2000- August 2005) Technical Support IT Department

Dispo Philippines Building, Saint Josemaria Escriva Drive, Ortigas Center Pasig City 1605 Philippines

Configured new PCs/Workstations delivered to adapt to company’s present setup

Connected network users to available applications and services such as MACOLA, AS/400 users, File/Print server et. al.

Monitored the performance of corporate PCs and troubleshoot any defects as problem arises anytime.

Monitored the performance of AS/400 and MACOLA on a daily basis.

Responsible for Macola installation and connectivity.

Responsible for AS/400 Client Access Apps and Express Client installation and upgrade

Monitored the condition of the UPS supporting the IT department room

Monitored and configure routers, switch and hubs

Updated and recommended enhancements to present set-up or platform being use.

Assisted the department in keeping abreast with product technology including software package/developments, and those relevant issues on IT as well.

Assisted in user’s education and training especially those who are AS/400 and Macola

Assisted in user’s education and training preferably for Network Operating System (NOS) such as Windows 2000 and Windows XP platforms.

Network Cabling for LAN connection.

SKILLS:

Windows Server 2012R2, Nagios, Ubuntu, Teltrac (call Accounting), Microsoft office 365, Vcenter, VMware, Avaya Gateway 450/650, Windows 10 and 7, Ruckus, Junifer Switch, NAS Storage, network cabling, Bitdefender (antivirus), GLPI (ticketing and asset management), JIRA Ticket, Postman, KIBANA Logs.

CERTIFICATION:

AVAYA ADVANCE ADMINISTRATOR

STANDARD FIRST AID AND BLS CPR W/ AED

EDUCATION

Siena College of Taytay (Philippines)

Bachelor’s Degree in Computer Science

School Year (1995- 2000)

REFERENCES

Mr. Ernesto J. Rufino

Vice President ICT

Royal Cargo Inc

Mobile: +639*********

Lezyl Quisay

Owner JJTECH Computer Solution

096********

Mr. Rene P. Canlas

Head Security Group, Philippines

Pointwest Technologies

Mobile: +639*********

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