MARLYN FLORES

ad4f7u@r.postjobfree.com 213-***-**** Los Angeles, CA 90603

Experience

Monitoring Center Specialist/Shift LeadISSD Alarml11/2016 - Current

As a monitoring center specialist, provide prompt and accurate response to alarm signals, answer high-

volume of phone calls, and respond to residential and commercial alarm signals, based on company policies

and procedures, when triggered and alerted on computer monitor

dispatch security or emergency personnel, if applicable, to process after receiving alarm signal Interact with

customers, customer emergency contacts, and emergency dispatchers while responding to residential and/

or business alarm signals establish and maintain report during dispatch calls with fire, medical, and law

enforcement agencies

Perform basic troubleshooting.

Coordinator

As a scheduler and/or coordinate appointments for employees, and customer. My main duties include

planning weekly employee schedules, determining appointment lengths and making phone calls to

customers regarding their appointment or meeting time.

BillingAnvoice Clerk

create invoices, credit memos, update accounting records, customer information, and send payment

reminder. On a daily basis multitask, handle customers concerns in a professional manner, and assist the

accounting department with preparation of financial reports.

From time to time will do data entry by updating customers accounts such as updating call list.

Programmer: update codes to customers panel by using software that allows me to connect to their

system remotely. also disarm or arm panels via remote.

As a shift lead am in charge of direct supervision, resolving problems that occur during my shift, and

promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional

service.

Customer Service, Course Manager!GolfBuddyl06/2015

My duties consist of working under pressure, multitasking, making quick dictions and working on my own

had various task; placed orders via phone or via on-line from in house and individual customersWhen

placing orders had to make sure customers information was correct and if not had to make the changes

retrieved customer's credit card information

Another part of my task was to update golf courses that have changed holes or its been renovated and new

golf courses that needs to be updated to our library system

was required to pay attention to the requested and details of the courses that are requested in making sure

all information are accurate.

Customer Service RepresentativelForever21 HQI04/2013 - 05/2015

started as a customer service representative and in a year became a part of the de- escalation team,

where was responsible for the email inquiry system that involves; banking, fraud, small claims, and lost

packages, My duties were to answer all customers’ question, enforce company policy and data entry

provided great customer service, was promoted to the de-escalation team where would receive calls from

un-satisfied customer, also had to work under pressure by completing calls in less than three minutes on

occasion, had been tasked to work in the internet department where was responsible for the email inquiry

system that involves; banking, fraud, small claims, and los packages.

Education and Training

Rio Hondo College! Whittier, CA 2008-2012

Criminal Justice

Abraham Lincoln High Schooll Los Angeles, CAl2004-2007

High School Diploma

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